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IT Asset Management Software

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JIRA Service Management logo
4.5
650

The only ITSM solution built on the Jira platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.3
Pros and Cons from JIRA Service Management users   
avatar
+15
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
InvGate Insight logo
4.4
14

A Unified View of Your Assets Inventory

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.1
Pros and Cons from InvGate Insight users   
No pros & cons found
Reftab logo
4.8
77

Asset management & tracking tool

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.9
Pros and Cons from Reftab users   
+15
Everyone has been so helpful and flexible to tailor the program to work best for us. I would recommend this program to anyone who is looking to track all their assets have automated reports sent out.
The software can be a little confusing to use. The desktop version is very different from the mobile app.
Excellent, we wanted an easy to set-up and easy to use product with high quality support and we got it with this product.
We think it's really good, but have problems with the location problem.
It's been a great experience so far, and I'm sure any company will have a good time with Reftab too.
It's hard to say what I don't like. Over the years I have seen the site develop and today I'm left with feeling that anything which isn't quite right will get there eventually.
The simplicity of the product in setting up, training staff to use was quick and easy to use. Tech support is awesome.
The two issues we had with the software was the inability to change asset numbers and the printing of tags was complicated system.
The Reftab team are extremely responsive with support requests and are very happy to receive feedback.
Integration was seamless and gave us great insight into diagnosing issues with specific hardware.
One of the best software purchase decisions we've made as a startup so far. Easy to implement, easy to use, and can see this scaling admirably with us.
The perfect solution for our rental inventory needs.
The best thing about this software, and why we original started using it, was its integration with JIRA, our ticketing system.
The software makes it extremely easy for multiple users to be able to log in and see what assets are available to be loaned and make reservations for them as required.
Reftab is fast, responsive and for the price, has a huge amount of value added features.
The system is streamlined and allows for configuration to your organization's needs. The price was extremely competitive.
Mike has been extremely helpful with the setup of our account - always replying very quickly to emails.
I'm absolutely blown away at how responsive and helpful their support team is. I cannot evangelize them enough.
Everyone has been so helpful and flexible to tailor the program to work best for us. I would recommend this program to anyone who is looking to track all their assets have automated reports sent out.
The software can be a little confusing to use. The desktop version is very different from the mobile app.
Excellent, we wanted an easy to set-up and easy to use product with high quality support and we got it with this product.
We think it's really good, but have problems with the location problem.
It's been a great experience so far, and I'm sure any company will have a good time with Reftab too.
It's hard to say what I don't like. Over the years I have seen the site develop and today I'm left with feeling that anything which isn't quite right will get there eventually.
The simplicity of the product in setting up, training staff to use was quick and easy to use. Tech support is awesome.
The two issues we had with the software was the inability to change asset numbers and the printing of tags was complicated system.
The Reftab team are extremely responsive with support requests and are very happy to receive feedback.
Integration was seamless and gave us great insight into diagnosing issues with specific hardware.
One of the best software purchase decisions we've made as a startup so far. Easy to implement, easy to use, and can see this scaling admirably with us.
The perfect solution for our rental inventory needs.
The best thing about this software, and why we original started using it, was its integration with JIRA, our ticketing system.
The software makes it extremely easy for multiple users to be able to log in and see what assets are available to be loaned and make reservations for them as required.
Reftab is fast, responsive and for the price, has a huge amount of value added features.
The system is streamlined and allows for configuration to your organization's needs. The price was extremely competitive.
Mike has been extremely helpful with the setup of our account - always replying very quickly to emails.
I'm absolutely blown away at how responsive and helpful their support team is. I cannot evangelize them enough.
Everyone has been so helpful and flexible to tailor the program to work best for us. I would recommend this program to anyone who is looking to track all their assets have automated reports sent out.
The software can be a little confusing to use. The desktop version is very different from the mobile app.
Excellent, we wanted an easy to set-up and easy to use product with high quality support and we got it with this product.
We think it's really good, but have problems with the location problem.
It's been a great experience so far, and I'm sure any company will have a good time with Reftab too.
It's hard to say what I don't like. Over the years I have seen the site develop and today I'm left with feeling that anything which isn't quite right will get there eventually.
The simplicity of the product in setting up, training staff to use was quick and easy to use. Tech support is awesome.
The two issues we had with the software was the inability to change asset numbers and the printing of tags was complicated system.
The Reftab team are extremely responsive with support requests and are very happy to receive feedback.
Integration was seamless and gave us great insight into diagnosing issues with specific hardware.
One of the best software purchase decisions we've made as a startup so far. Easy to implement, easy to use, and can see this scaling admirably with us.
The perfect solution for our rental inventory needs.
The best thing about this software, and why we original started using it, was its integration with JIRA, our ticketing system.
The software makes it extremely easy for multiple users to be able to log in and see what assets are available to be loaned and make reservations for them as required.
Reftab is fast, responsive and for the price, has a huge amount of value added features.
The system is streamlined and allows for configuration to your organization's needs. The price was extremely competitive.
Mike has been extremely helpful with the setup of our account - always replying very quickly to emails.
I'm absolutely blown away at how responsive and helpful their support team is. I cannot evangelize them enough.
Freshservice logo
4.5
568

A complete IT service management (ITSM) tool for business

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Freshservice users   
avatar
avatar
avatar
+15
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
Atera logo
4.6
343

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Atera users   
avatar
avatar
+15
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
VIZOR IT Asset Management logo
4.0
1

ITIL Certified IT Service and Asset Management Solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    3.0
    Features
    4.0
    Customer support
    5.0
Pros and Cons from VIZOR IT Asset Management users   
No pros & cons found
TOPdesk logo
4.4
87

The service management platform that makes service happen

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.6
Pros and Cons from TOPdesk users   
avatar
avatar
avatar
+15
This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
They lack a lot of features and functionalities that I grew used to with our old ticketing system.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work.
This product is constantly under development and it's great that they actively encourage their customers to help in its development.
Mass manipulation of tickets is lacking. You can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.
TOPdesk is a quality solution, supported by quality people and at a very affordable price.
After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.
TOPdesk has been a great asset enabling us to improve our customer service.
The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time.
The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.
The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.
Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.
We feel we get excellent value for money with this product.
TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.
Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it.
I have been using TOPdesk for almost 2 years now. TOPdesk is very easy to use and the functionalities speak for themselves.
So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.
This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
They lack a lot of features and functionalities that I grew used to with our old ticketing system.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work.
This product is constantly under development and it's great that they actively encourage their customers to help in its development.
Mass manipulation of tickets is lacking. You can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.
TOPdesk is a quality solution, supported by quality people and at a very affordable price.
After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.
TOPdesk has been a great asset enabling us to improve our customer service.
The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time.
The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.
The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.
Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.
We feel we get excellent value for money with this product.
TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.
Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it.
I have been using TOPdesk for almost 2 years now. TOPdesk is very easy to use and the functionalities speak for themselves.
So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.
This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
They lack a lot of features and functionalities that I grew used to with our old ticketing system.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work.
This product is constantly under development and it's great that they actively encourage their customers to help in its development.
Mass manipulation of tickets is lacking. You can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.
TOPdesk is a quality solution, supported by quality people and at a very affordable price.
After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.
TOPdesk has been a great asset enabling us to improve our customer service.
The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time.
The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.
The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.
Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.
We feel we get excellent value for money with this product.
TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.
Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it.
I have been using TOPdesk for almost 2 years now. TOPdesk is very easy to use and the functionalities speak for themselves.
So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.
Rippling logo

Rippling

4.9
3K

#1 Global Workforce Management Platform | HR, IT, Finance

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.9
    Features
    4.8
    Customer support
    4.8
Pros and Cons from Rippling users   
avatar
avatar
+15
We also appreciate that they are always moving forward with additions and improvements. This company is truly innovative and the best option out there today.
Rippling did not file my quarterly taxes and failed to pay federal taxes on payroll for a few staffers. I have been financially penalized by the government.
I love that Rippling makes payroll fun, with easy to use features to download documents, see paystubs, and fun design quirks that always bring a smile to my face.
At this moment there are no aspects of this software that I dislike.
Great product at a great value. Our transition from our previous product was seamless and changes are easy to make within program.
I have since transitioned to a new payroll provider that has had zero issue doing both those things correctly. Yet, I'm still being charged for Rippling despite them not doing their job correctly.
Finding important documents is easy and straightforward, like it should be. I love receiving the fun emails every time I get paid.
I have to beg for responses and escalate emails to additional staffers to get a response. Horrid customer service and completely lacking to do their job correctly.
I Love the design and interface of Rippling. The easy of use and functionality is amazing.
I am thrilled, from the demos to onboarding to use every piece has been seamless, helpful and simple.
I love how user-friendly it is, and how it can connect payroll information but also other important dates like PTO and anniversaries and birthdays.
Onboarding is very important to me when trying to hire top talent. Offering a seamless onboarding experience is a a sign that we are truly invested in your well being.
My experience with Rippling has been fantastic and I do not think I have ever used comparable software as intuitive or helpful.
Overall, Rippling is a great tool if you are looking to streamline your processes and want a great support team at your side.
The ability to integrate other apps seems like a powerful feature that has the potential to greatly simplify the onboarding process for new hires.
Our everyday feature is time off tracking, and delivery of W2s, and 1099 for vested investors. There's a benefits roll up, and it's just got great UI/UX that make finding what I need simple.
Rippling is overall a great application that is easy to use and the integration was also straightforward.
We reviewed a lot of options for our small company and this was the best fit for us in terms of pricing, implementation time and customer service.
We also appreciate that they are always moving forward with additions and improvements. This company is truly innovative and the best option out there today.
Rippling did not file my quarterly taxes and failed to pay federal taxes on payroll for a few staffers. I have been financially penalized by the government.
I love that Rippling makes payroll fun, with easy to use features to download documents, see paystubs, and fun design quirks that always bring a smile to my face.
At this moment there are no aspects of this software that I dislike.
Great product at a great value. Our transition from our previous product was seamless and changes are easy to make within program.
I have since transitioned to a new payroll provider that has had zero issue doing both those things correctly. Yet, I'm still being charged for Rippling despite them not doing their job correctly.
Finding important documents is easy and straightforward, like it should be. I love receiving the fun emails every time I get paid.
I have to beg for responses and escalate emails to additional staffers to get a response. Horrid customer service and completely lacking to do their job correctly.
I Love the design and interface of Rippling. The easy of use and functionality is amazing.
I am thrilled, from the demos to onboarding to use every piece has been seamless, helpful and simple.
I love how user-friendly it is, and how it can connect payroll information but also other important dates like PTO and anniversaries and birthdays.
Onboarding is very important to me when trying to hire top talent. Offering a seamless onboarding experience is a a sign that we are truly invested in your well being.
My experience with Rippling has been fantastic and I do not think I have ever used comparable software as intuitive or helpful.
Overall, Rippling is a great tool if you are looking to streamline your processes and want a great support team at your side.
The ability to integrate other apps seems like a powerful feature that has the potential to greatly simplify the onboarding process for new hires.
Our everyday feature is time off tracking, and delivery of W2s, and 1099 for vested investors. There's a benefits roll up, and it's just got great UI/UX that make finding what I need simple.
Rippling is overall a great application that is easy to use and the integration was also straightforward.
We reviewed a lot of options for our small company and this was the best fit for us in terms of pricing, implementation time and customer service.
We also appreciate that they are always moving forward with additions and improvements. This company is truly innovative and the best option out there today.
Rippling did not file my quarterly taxes and failed to pay federal taxes on payroll for a few staffers. I have been financially penalized by the government.
I love that Rippling makes payroll fun, with easy to use features to download documents, see paystubs, and fun design quirks that always bring a smile to my face.
At this moment there are no aspects of this software that I dislike.
Great product at a great value. Our transition from our previous product was seamless and changes are easy to make within program.
I have since transitioned to a new payroll provider that has had zero issue doing both those things correctly. Yet, I'm still being charged for Rippling despite them not doing their job correctly.
Finding important documents is easy and straightforward, like it should be. I love receiving the fun emails every time I get paid.
I have to beg for responses and escalate emails to additional staffers to get a response. Horrid customer service and completely lacking to do their job correctly.
I Love the design and interface of Rippling. The easy of use and functionality is amazing.
I am thrilled, from the demos to onboarding to use every piece has been seamless, helpful and simple.
I love how user-friendly it is, and how it can connect payroll information but also other important dates like PTO and anniversaries and birthdays.
Onboarding is very important to me when trying to hire top talent. Offering a seamless onboarding experience is a a sign that we are truly invested in your well being.
My experience with Rippling has been fantastic and I do not think I have ever used comparable software as intuitive or helpful.
Overall, Rippling is a great tool if you are looking to streamline your processes and want a great support team at your side.
The ability to integrate other apps seems like a powerful feature that has the potential to greatly simplify the onboarding process for new hires.
Our everyday feature is time off tracking, and delivery of W2s, and 1099 for vested investors. There's a benefits roll up, and it's just got great UI/UX that make finding what I need simple.
Rippling is overall a great application that is easy to use and the integration was also straightforward.
We reviewed a lot of options for our small company and this was the best fit for us in terms of pricing, implementation time and customer service.
IT Glue logo
4.6
240

Track, find and know everything in under 30 seconds.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from IT Glue users   
avatar
avatar
avatar
+15
Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.
My techs no longer have to hunt for information and then worry it is outdated.
The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.
Overall, we are disappointed in the value of this product.
I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.
I would only ever consider their enterprise product which, if you have a large team, can become costly.
We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.
The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.
It is beneficial and really easy to use. You can teach someone in minutes how to setup documents and the site even helps you.very impressed.
Great company to work with and they have an awesome product.
Improves efficiency and productivity in IT asset management, troubleshooting, and customer support. Integrates with other IT tools, such as PSA and RMM, to enhance collaboration and workflow.
ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.
I like the integrations with different PSA tools and the ability to build SOPs within the application itself.
Great Product to Help Centralize Documentation.
You can create configurations for passwords, knowledge base articles, documents, system information, and Automate is an essential tool in MSP. Its easy to use and the user interface is great.
Overall, ITGLUE is an excellent investment for any organization looking to streamline their IT management processes.
IT Glue's documentation platform is second to none for us. It has made it easy to put in the procedure guides our techs need every day, and it has made it easy to keep track of client's assets.
The single best platform that our MSP has invested in. Easy to use, setup, and get going.
Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.
My techs no longer have to hunt for information and then worry it is outdated.
The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.
Overall, we are disappointed in the value of this product.
I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.
I would only ever consider their enterprise product which, if you have a large team, can become costly.
We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.
The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.
It is beneficial and really easy to use. You can teach someone in minutes how to setup documents and the site even helps you.very impressed.
Great company to work with and they have an awesome product.
Improves efficiency and productivity in IT asset management, troubleshooting, and customer support. Integrates with other IT tools, such as PSA and RMM, to enhance collaboration and workflow.
ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.
I like the integrations with different PSA tools and the ability to build SOPs within the application itself.
Great Product to Help Centralize Documentation.
You can create configurations for passwords, knowledge base articles, documents, system information, and Automate is an essential tool in MSP. Its easy to use and the user interface is great.
Overall, ITGLUE is an excellent investment for any organization looking to streamline their IT management processes.
IT Glue's documentation platform is second to none for us. It has made it easy to put in the procedure guides our techs need every day, and it has made it easy to keep track of client's assets.
The single best platform that our MSP has invested in. Easy to use, setup, and get going.
Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.
My techs no longer have to hunt for information and then worry it is outdated.
The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.
Overall, we are disappointed in the value of this product.
I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.
I would only ever consider their enterprise product which, if you have a large team, can become costly.
We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.
The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.
It is beneficial and really easy to use. You can teach someone in minutes how to setup documents and the site even helps you.very impressed.
Great company to work with and they have an awesome product.
Improves efficiency and productivity in IT asset management, troubleshooting, and customer support. Integrates with other IT tools, such as PSA and RMM, to enhance collaboration and workflow.
ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.
I like the integrations with different PSA tools and the ability to build SOPs within the application itself.
Great Product to Help Centralize Documentation.
You can create configurations for passwords, knowledge base articles, documents, system information, and Automate is an essential tool in MSP. Its easy to use and the user interface is great.
Overall, ITGLUE is an excellent investment for any organization looking to streamline their IT management processes.
IT Glue's documentation platform is second to none for us. It has made it easy to put in the procedure guides our techs need every day, and it has made it easy to keep track of client's assets.
The single best platform that our MSP has invested in. Easy to use, setup, and get going.
Kandji logo
4.9
75

Apple device management (MDM) for macOS, iOS, iPadOS, tvOS.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.9
Pros and Cons from Kandji users   
avatar
avatar
avatar
+15
Our relationship with Kandji is great. We are excited to keep working with them into the era of Big Sur and Apple Silicon Macs.
At times, configuration of the blueprints can be confusing.
We love everything from internal management all the way to UI and how Kandji is so appealing and easy for non-technical users.
It's a shame Kandji didn't quite align with our SSO requirements.
The software continues to impress and serve us well on a daily basis, and the support teams have always been there if we had any issues. Awesome work, can't wait to see where else Kandji goes.
There are definitely some features missing that I used in JAMF, but nothing that Kandji doesn't have a solution for one way or another.
They are more than willing to figure out exactly what you are trying to do and provide insight and help so that you can accomplish your goals.
There is no native environment wide reporting capabilities.
I've always gotten quick, personable & knowledgeable support. I like that the software is similar in how you would use as Mac - very intuitive and the interface is so beautifully simplistic.
Kandji has an incredibly user-friendly interface that I absolutely love. It makes pushing updates seamless and allowed my org to quickly regain control of all of its unenrolled devices.
The tool fits our organization well. Once we got used to the Apple Device Manager Integration and how blueprints worked, we quickly made good progress through our list of requirements.
The sales process was efficient, and in the few instances where I've needed support, the team have been responsive and have gone out of the way to help.
Working with the Kandji team, you can tell they are among the best at Apple device management. The level of effort and care the Kandji team puts into deployment and support is setting a new standard.
I have never had to do that with Kandji. The dashboard is really easy to use and allows you to do some incredibly powerful things with minimal training on Kandji itself.
The support team has been proactive, not just throughout the onboarding process, but throughout the process.
Kandji lets me enforce and monitor those things and many other best practices that save us from downtime, which costs billable hours.
The interface is intuitive and has allowed us to easily manage a rapidly growing fleet of macOS devices as well as a few iOS/tvOS devices.
Kandji definitely doesn't have the most features available as competitors, but for the price it's great. I could see a lot of smaller companies using Kandji.
Our relationship with Kandji is great. We are excited to keep working with them into the era of Big Sur and Apple Silicon Macs.
At times, configuration of the blueprints can be confusing.
We love everything from internal management all the way to UI and how Kandji is so appealing and easy for non-technical users.
It's a shame Kandji didn't quite align with our SSO requirements.
The software continues to impress and serve us well on a daily basis, and the support teams have always been there if we had any issues. Awesome work, can't wait to see where else Kandji goes.
There are definitely some features missing that I used in JAMF, but nothing that Kandji doesn't have a solution for one way or another.
They are more than willing to figure out exactly what you are trying to do and provide insight and help so that you can accomplish your goals.
There is no native environment wide reporting capabilities.
I've always gotten quick, personable & knowledgeable support. I like that the software is similar in how you would use as Mac - very intuitive and the interface is so beautifully simplistic.
Kandji has an incredibly user-friendly interface that I absolutely love. It makes pushing updates seamless and allowed my org to quickly regain control of all of its unenrolled devices.
The tool fits our organization well. Once we got used to the Apple Device Manager Integration and how blueprints worked, we quickly made good progress through our list of requirements.
The sales process was efficient, and in the few instances where I've needed support, the team have been responsive and have gone out of the way to help.
Working with the Kandji team, you can tell they are among the best at Apple device management. The level of effort and care the Kandji team puts into deployment and support is setting a new standard.
I have never had to do that with Kandji. The dashboard is really easy to use and allows you to do some incredibly powerful things with minimal training on Kandji itself.
The support team has been proactive, not just throughout the onboarding process, but throughout the process.
Kandji lets me enforce and monitor those things and many other best practices that save us from downtime, which costs billable hours.
The interface is intuitive and has allowed us to easily manage a rapidly growing fleet of macOS devices as well as a few iOS/tvOS devices.
Kandji definitely doesn't have the most features available as competitors, but for the price it's great. I could see a lot of smaller companies using Kandji.
Our relationship with Kandji is great. We are excited to keep working with them into the era of Big Sur and Apple Silicon Macs.
At times, configuration of the blueprints can be confusing.
We love everything from internal management all the way to UI and how Kandji is so appealing and easy for non-technical users.
It's a shame Kandji didn't quite align with our SSO requirements.
The software continues to impress and serve us well on a daily basis, and the support teams have always been there if we had any issues. Awesome work, can't wait to see where else Kandji goes.
There are definitely some features missing that I used in JAMF, but nothing that Kandji doesn't have a solution for one way or another.
They are more than willing to figure out exactly what you are trying to do and provide insight and help so that you can accomplish your goals.
There is no native environment wide reporting capabilities.
I've always gotten quick, personable & knowledgeable support. I like that the software is similar in how you would use as Mac - very intuitive and the interface is so beautifully simplistic.
Kandji has an incredibly user-friendly interface that I absolutely love. It makes pushing updates seamless and allowed my org to quickly regain control of all of its unenrolled devices.
The tool fits our organization well. Once we got used to the Apple Device Manager Integration and how blueprints worked, we quickly made good progress through our list of requirements.
The sales process was efficient, and in the few instances where I've needed support, the team have been responsive and have gone out of the way to help.
Working with the Kandji team, you can tell they are among the best at Apple device management. The level of effort and care the Kandji team puts into deployment and support is setting a new standard.
I have never had to do that with Kandji. The dashboard is really easy to use and allows you to do some incredibly powerful things with minimal training on Kandji itself.
The support team has been proactive, not just throughout the onboarding process, but throughout the process.
Kandji lets me enforce and monitor those things and many other best practices that save us from downtime, which costs billable hours.
The interface is intuitive and has allowed us to easily manage a rapidly growing fleet of macOS devices as well as a few iOS/tvOS devices.
Kandji definitely doesn't have the most features available as competitors, but for the price it's great. I could see a lot of smaller companies using Kandji.
Device42 logo
4.9
60

Automated IT infrastructure visualization & management tools

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.7
    Customer support
    5.0
Pros and Cons from Device42 users   
+15
Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs.
The support is great and helps us when we have both large and small questions. The dependency chart is appreciated by our change manager.
This product has some limitation in current version, what could give use some manual job.
Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present.
The autodiscovery features are really powerfull and sometimes picks up unneaded information. An improvment here would be to bbe able to exclude som information and connections.
They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department.
It does not have mobile app access and the site is not optimized for any portable devices.
This tool helps a lot if you want to figure out the application or server dependencies. It gives a very good picture of server communication, capture all the inbound/outbound communications.
Overall the product is value for money. If you invest the time needed you will be rewarded with a powerful and comprehensive computer resource audit database.
We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help.
Great support team for help with installation and issues with certain OS discoveries. A lot of information is available without the requirement to deploy agents first.
It does a good job of what we want to use it for - discovery, inventory, and with a way to extend it with info from our other systems via REST. The support team is knowledgeable and thorough.
Ease of use, great support, full use of features, great site documentation.
Device42 is a solid contender in the DCIM market, and will gain more ground as their reputation spreads. Most DCIM’s require extensive training, professional services, and lots of ongoing help.
A Very Good discovery tool with super quick support.
A one stop shop IT Asset Management Software that constantly improves with every iteration.
We currently utilize D42 software as an asset management tool to create a single pane of glass across all our data centers.
Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs.
The support is great and helps us when we have both large and small questions. The dependency chart is appreciated by our change manager.
This product has some limitation in current version, what could give use some manual job.
Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present.
The autodiscovery features are really powerfull and sometimes picks up unneaded information. An improvment here would be to bbe able to exclude som information and connections.
They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department.
It does not have mobile app access and the site is not optimized for any portable devices.
This tool helps a lot if you want to figure out the application or server dependencies. It gives a very good picture of server communication, capture all the inbound/outbound communications.
Overall the product is value for money. If you invest the time needed you will be rewarded with a powerful and comprehensive computer resource audit database.
We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help.
Great support team for help with installation and issues with certain OS discoveries. A lot of information is available without the requirement to deploy agents first.
It does a good job of what we want to use it for - discovery, inventory, and with a way to extend it with info from our other systems via REST. The support team is knowledgeable and thorough.
Ease of use, great support, full use of features, great site documentation.
Device42 is a solid contender in the DCIM market, and will gain more ground as their reputation spreads. Most DCIM’s require extensive training, professional services, and lots of ongoing help.
A Very Good discovery tool with super quick support.
A one stop shop IT Asset Management Software that constantly improves with every iteration.
We currently utilize D42 software as an asset management tool to create a single pane of glass across all our data centers.
Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs.
The support is great and helps us when we have both large and small questions. The dependency chart is appreciated by our change manager.
This product has some limitation in current version, what could give use some manual job.
Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present.
The autodiscovery features are really powerfull and sometimes picks up unneaded information. An improvment here would be to bbe able to exclude som information and connections.
They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department.
It does not have mobile app access and the site is not optimized for any portable devices.
This tool helps a lot if you want to figure out the application or server dependencies. It gives a very good picture of server communication, capture all the inbound/outbound communications.
Overall the product is value for money. If you invest the time needed you will be rewarded with a powerful and comprehensive computer resource audit database.
We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help.
Great support team for help with installation and issues with certain OS discoveries. A lot of information is available without the requirement to deploy agents first.
It does a good job of what we want to use it for - discovery, inventory, and with a way to extend it with info from our other systems via REST. The support team is knowledgeable and thorough.
Ease of use, great support, full use of features, great site documentation.
Device42 is a solid contender in the DCIM market, and will gain more ground as their reputation spreads. Most DCIM’s require extensive training, professional services, and lots of ongoing help.
A Very Good discovery tool with super quick support.
A one stop shop IT Asset Management Software that constantly improves with every iteration.
We currently utilize D42 software as an asset management tool to create a single pane of glass across all our data centers.
Netwrix Auditor logo
4.5
143

Ease the burden of IT auditing

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.1
    Features
    4.5
    Customer support
    4.4
Pros and Cons from Netwrix Auditor users   
+15
The fact that Netwrix always includes new and better features all of the time. Great price for the software and once it is in place and working it is very stable and solid.
It gives us errors but doesn't explain exactly what the error is so we can fix it, it tracks windows 10 but has trouble tracking Windows 7 updates.
I like how easy it is to deploy and upgrade. The new 9.0 interface is a great improvement over the previous version.
Some of the plugins are hard to use. I have a hard time figuring out what is causing errors sometimes when it runs its nightly scans of my systems.
I must also give kudos to the Netwrix helpdesk, as there are very knowledgeable and have assisted successfully on numerous occasions.
Missing some real-time features and alerts. Difficult to Integrate with other auditing software.
I like that I have can a "one-stop shop" for all my auditing needs. Very easy to use and the support folks are great.
The thing I most dislike about the tool is it's not very intuitive.
Easy to use interface, daily/weekly reporting on important Active Directory events, Real-time alerting, real-time forensics with the intelligent search feature.
Overall my experience has been good. It has helped save our bacon.
Powerful integration with AD, In-depth analysis and reporting capability. Configuration Management with respect to Network Devices.
Provides critical reporting on changes in the network. Customer support is outstanding.
The user interface is very clean, user-friendly, intuitive, and snappy. The software comes with a lot of explanations for the built-in reports to help users understand what the report is used for.
Easy to install and within the various reports and settings. The single server and well-integrated platform is robust.
Overall great experience and we are using it on daily basis.
Netwix Auditor Program is the best overall in features, performance and price despite it's stepback.
Probably The Best Tool For AD Auditing You Will Find.
Overall Netwrix Auditor is an ideal software for sorting information, so that the information would be affordable for use.
The fact that Netwrix always includes new and better features all of the time. Great price for the software and once it is in place and working it is very stable and solid.
It gives us errors but doesn't explain exactly what the error is so we can fix it, it tracks windows 10 but has trouble tracking Windows 7 updates.
I like how easy it is to deploy and upgrade. The new 9.0 interface is a great improvement over the previous version.
Some of the plugins are hard to use. I have a hard time figuring out what is causing errors sometimes when it runs its nightly scans of my systems.
I must also give kudos to the Netwrix helpdesk, as there are very knowledgeable and have assisted successfully on numerous occasions.
Missing some real-time features and alerts. Difficult to Integrate with other auditing software.
I like that I have can a "one-stop shop" for all my auditing needs. Very easy to use and the support folks are great.
The thing I most dislike about the tool is it's not very intuitive.
Easy to use interface, daily/weekly reporting on important Active Directory events, Real-time alerting, real-time forensics with the intelligent search feature.
Overall my experience has been good. It has helped save our bacon.
Powerful integration with AD, In-depth analysis and reporting capability. Configuration Management with respect to Network Devices.
Provides critical reporting on changes in the network. Customer support is outstanding.
The user interface is very clean, user-friendly, intuitive, and snappy. The software comes with a lot of explanations for the built-in reports to help users understand what the report is used for.
Easy to install and within the various reports and settings. The single server and well-integrated platform is robust.
Overall great experience and we are using it on daily basis.
Netwix Auditor Program is the best overall in features, performance and price despite it's stepback.
Probably The Best Tool For AD Auditing You Will Find.
Overall Netwrix Auditor is an ideal software for sorting information, so that the information would be affordable for use.
The fact that Netwrix always includes new and better features all of the time. Great price for the software and once it is in place and working it is very stable and solid.
It gives us errors but doesn't explain exactly what the error is so we can fix it, it tracks windows 10 but has trouble tracking Windows 7 updates.
I like how easy it is to deploy and upgrade. The new 9.0 interface is a great improvement over the previous version.
Some of the plugins are hard to use. I have a hard time figuring out what is causing errors sometimes when it runs its nightly scans of my systems.
I must also give kudos to the Netwrix helpdesk, as there are very knowledgeable and have assisted successfully on numerous occasions.
Missing some real-time features and alerts. Difficult to Integrate with other auditing software.
I like that I have can a "one-stop shop" for all my auditing needs. Very easy to use and the support folks are great.
The thing I most dislike about the tool is it's not very intuitive.
Easy to use interface, daily/weekly reporting on important Active Directory events, Real-time alerting, real-time forensics with the intelligent search feature.
Overall my experience has been good. It has helped save our bacon.
Powerful integration with AD, In-depth analysis and reporting capability. Configuration Management with respect to Network Devices.
Provides critical reporting on changes in the network. Customer support is outstanding.
The user interface is very clean, user-friendly, intuitive, and snappy. The software comes with a lot of explanations for the built-in reports to help users understand what the report is used for.
Easy to install and within the various reports and settings. The single server and well-integrated platform is robust.
Overall great experience and we are using it on daily basis.
Netwix Auditor Program is the best overall in features, performance and price despite it's stepback.
Probably The Best Tool For AD Auditing You Will Find.
Overall Netwrix Auditor is an ideal software for sorting information, so that the information would be affordable for use.
Heimdal Patch & Asset Management logo
4.6
37

Innovative Patch Management. Anytime. Anywhere.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Heimdal Patch & Asset Management users   
+9
Great support and aftersales, reliable and consistent patching with good controls and features.
We had a minor issue with one program that kept failing to update.
Support and the aftersales team are responsive and know the product well with both happy to offer setup/leading practice advice alongside help for any issues.
Deployment to mobile devices and new machines. There is no device discovery option so you need to be able to get to the physical device to install the application.
Very good and quick response from customer support that are ready to help with all parts of the program.
We had a hard start, but when it was configures and running then it is just working.
Its so easy to use with a brilliant user interface. Hardly any input is needed, it just sits and does it's job.
The reporting looks good on first glance, but is not consistent and shows errors inside a small time frame and not a large time frame. When checking the console, these flagged errors do not appear.
Good, stable and takes care of itself. Do not disturb the user too much.
Ease of use: took only a few minutes to set it up. Great value: we are saving a lot of man hours, not having to manually update our software, compared to the low cost of the product.
Having the peace of mind of not being caught off guard by unperformed updates is without a doubt the best thing about this product.
On the support side they appear to have a excellent team who are very quick to come back with the right answer.
Great support and aftersales, reliable and consistent patching with good controls and features.
We had a minor issue with one program that kept failing to update.
Support and the aftersales team are responsive and know the product well with both happy to offer setup/leading practice advice alongside help for any issues.
Deployment to mobile devices and new machines. There is no device discovery option so you need to be able to get to the physical device to install the application.
Very good and quick response from customer support that are ready to help with all parts of the program.
We had a hard start, but when it was configures and running then it is just working.
Its so easy to use with a brilliant user interface. Hardly any input is needed, it just sits and does it's job.
The reporting looks good on first glance, but is not consistent and shows errors inside a small time frame and not a large time frame. When checking the console, these flagged errors do not appear.
Good, stable and takes care of itself. Do not disturb the user too much.
Ease of use: took only a few minutes to set it up. Great value: we are saving a lot of man hours, not having to manually update our software, compared to the low cost of the product.
Having the peace of mind of not being caught off guard by unperformed updates is without a doubt the best thing about this product.
On the support side they appear to have a excellent team who are very quick to come back with the right answer.
Great support and aftersales, reliable and consistent patching with good controls and features.
We had a minor issue with one program that kept failing to update.
Support and the aftersales team are responsive and know the product well with both happy to offer setup/leading practice advice alongside help for any issues.
Deployment to mobile devices and new machines. There is no device discovery option so you need to be able to get to the physical device to install the application.
Very good and quick response from customer support that are ready to help with all parts of the program.
We had a hard start, but when it was configures and running then it is just working.
Its so easy to use with a brilliant user interface. Hardly any input is needed, it just sits and does it's job.
The reporting looks good on first glance, but is not consistent and shows errors inside a small time frame and not a large time frame. When checking the console, these flagged errors do not appear.
Good, stable and takes care of itself. Do not disturb the user too much.
Ease of use: took only a few minutes to set it up. Great value: we are saving a lot of man hours, not having to manually update our software, compared to the low cost of the product.
Having the peace of mind of not being caught off guard by unperformed updates is without a doubt the best thing about this product.
On the support side they appear to have a excellent team who are very quick to come back with the right answer.
NinjaOne logo
4.8
203

The Easiest-to-Use Unified IT Operations Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from NinjaOne users   
avatar
avatar
avatar
+15
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
InvGate Assets logo
4.6
15

Asset Management & Software License Management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.0
    Customer support
    4.7
Pros and Cons from InvGate Assets users   
avatar
+10
It should also be noted that whenever we request assistance, the help desk responded with a very good help for us.
An app to capture data from mobile devices and then be able to incorporate them into the tool is missing.
What I like the most is the simplicity of installation and how fast it starts to get data from the assets connected to the network.
Monitoring doesn't tell you when a server is offline, and this might be an issue for some.
Simple to use, monitoring of assets is complete and clean, addressing issues on corporate assets is very efficient.
I like the least is that programmed unattended dismantling fails many times.
It's a really good solution to manage the infrastructure giving a lot of rich data to explote the potential of the company.
A very robust tool, the reports are great and it's very easy to use.
I like most is the ease of use and the large number of tasks you can perform with the software.
Has a solid feature set when it comes to IT asset management, adequately covering both hardware and software.
Great product for the price point, cost effective.
My experience with the tool is very good, we can really perform the tasks that we consider that our sector requires.
It is a robust and complete tool. The cost-benefit is exceptional.
It should also be noted that whenever we request assistance, the help desk responded with a very good help for us.
An app to capture data from mobile devices and then be able to incorporate them into the tool is missing.
What I like the most is the simplicity of installation and how fast it starts to get data from the assets connected to the network.
Monitoring doesn't tell you when a server is offline, and this might be an issue for some.
Simple to use, monitoring of assets is complete and clean, addressing issues on corporate assets is very efficient.
I like the least is that programmed unattended dismantling fails many times.
It's a really good solution to manage the infrastructure giving a lot of rich data to explote the potential of the company.
A very robust tool, the reports are great and it's very easy to use.
I like most is the ease of use and the large number of tasks you can perform with the software.
Has a solid feature set when it comes to IT asset management, adequately covering both hardware and software.
Great product for the price point, cost effective.
My experience with the tool is very good, we can really perform the tasks that we consider that our sector requires.
It is a robust and complete tool. The cost-benefit is exceptional.
It should also be noted that whenever we request assistance, the help desk responded with a very good help for us.
An app to capture data from mobile devices and then be able to incorporate them into the tool is missing.
What I like the most is the simplicity of installation and how fast it starts to get data from the assets connected to the network.
Monitoring doesn't tell you when a server is offline, and this might be an issue for some.
Simple to use, monitoring of assets is complete and clean, addressing issues on corporate assets is very efficient.
I like the least is that programmed unattended dismantling fails many times.
It's a really good solution to manage the infrastructure giving a lot of rich data to explote the potential of the company.
A very robust tool, the reports are great and it's very easy to use.
I like most is the ease of use and the large number of tasks you can perform with the software.
Has a solid feature set when it comes to IT asset management, adequately covering both hardware and software.
Great product for the price point, cost effective.
My experience with the tool is very good, we can really perform the tasks that we consider that our sector requires.
It is a robust and complete tool. The cost-benefit is exceptional.
Asset Panda logo
4.6
1.3K

Helping the world work smarter.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.8
Pros and Cons from Asset Panda users   
avatar
avatar
+15
The ease with which I was able to convert our existing spreadsheets into documents to import into asset panda was a godsend.
We found a way around it later but lost valuable time and wasted resources.
Great Customization Options, Almost everything can be adjusted and changed to fit my Needs. Great Costumer Support through out the Process from First contact to Boarding to ongoing support.
My only challenge is the lack of conditional fields while performing actions.
The ability to use a mobile app as the barcode scanner is extremely helpful. The integration with Zendesk is also a huge asset to my team.
It sometimes was a little confusing to use, especially when we were looking for specific items, this could just be because we weren't very used to the product.
Asset Panda makes asset management a breeze. This software has made it easy to monitor and manage our assets at the click of a button.
Only complaint I have at the moment is that the website doesn't seem to remember my login information between sessions, even when clicking the "remember me" option.
I really loved the ease of use of the software and the format of the program. It was extremely easy to use for anyone that is not very tech savy.
Barcode functionality makes scanning to add and view devices seamless. Great tool for tracking company assets.
However, as the company admin, my favorite thing about Asset Panda is the customer service. Everyone is always so quick to respond and is extremely helpful whether by online chat, phone, or email.
It's a platform with such strong user customization capability. It's very powerful to trace equipment with unique serial number.
We have many offices around the U.S., so we were in need of a cloud-based solution. The mobile app is very helpful in mass updating/scanning a assets.
This system has helped us in asset tracking, project management, importation status monitoring , API/ISO qualification We are still exploring for more we can do with this powerful platform.
The amount of time saved in tracking where equipment is located and who is using it makes Asset Panda extremely valuable to our organization.
Asset Panda has been a great investment for us.
Very user friendly and great customer support.
I like that it is easy to use and the reports are easy to run.
The ease with which I was able to convert our existing spreadsheets into documents to import into asset panda was a godsend.
We found a way around it later but lost valuable time and wasted resources.
Great Customization Options, Almost everything can be adjusted and changed to fit my Needs. Great Costumer Support through out the Process from First contact to Boarding to ongoing support.
My only challenge is the lack of conditional fields while performing actions.
The ability to use a mobile app as the barcode scanner is extremely helpful. The integration with Zendesk is also a huge asset to my team.
It sometimes was a little confusing to use, especially when we were looking for specific items, this could just be because we weren't very used to the product.
Asset Panda makes asset management a breeze. This software has made it easy to monitor and manage our assets at the click of a button.
Only complaint I have at the moment is that the website doesn't seem to remember my login information between sessions, even when clicking the "remember me" option.
I really loved the ease of use of the software and the format of the program. It was extremely easy to use for anyone that is not very tech savy.
Barcode functionality makes scanning to add and view devices seamless. Great tool for tracking company assets.
However, as the company admin, my favorite thing about Asset Panda is the customer service. Everyone is always so quick to respond and is extremely helpful whether by online chat, phone, or email.
It's a platform with such strong user customization capability. It's very powerful to trace equipment with unique serial number.
We have many offices around the U.S., so we were in need of a cloud-based solution. The mobile app is very helpful in mass updating/scanning a assets.
This system has helped us in asset tracking, project management, importation status monitoring , API/ISO qualification We are still exploring for more we can do with this powerful platform.
The amount of time saved in tracking where equipment is located and who is using it makes Asset Panda extremely valuable to our organization.
Asset Panda has been a great investment for us.
Very user friendly and great customer support.
I like that it is easy to use and the reports are easy to run.
The ease with which I was able to convert our existing spreadsheets into documents to import into asset panda was a godsend.
We found a way around it later but lost valuable time and wasted resources.
Great Customization Options, Almost everything can be adjusted and changed to fit my Needs. Great Costumer Support through out the Process from First contact to Boarding to ongoing support.
My only challenge is the lack of conditional fields while performing actions.
The ability to use a mobile app as the barcode scanner is extremely helpful. The integration with Zendesk is also a huge asset to my team.
It sometimes was a little confusing to use, especially when we were looking for specific items, this could just be because we weren't very used to the product.
Asset Panda makes asset management a breeze. This software has made it easy to monitor and manage our assets at the click of a button.
Only complaint I have at the moment is that the website doesn't seem to remember my login information between sessions, even when clicking the "remember me" option.
I really loved the ease of use of the software and the format of the program. It was extremely easy to use for anyone that is not very tech savy.
Barcode functionality makes scanning to add and view devices seamless. Great tool for tracking company assets.
However, as the company admin, my favorite thing about Asset Panda is the customer service. Everyone is always so quick to respond and is extremely helpful whether by online chat, phone, or email.
It's a platform with such strong user customization capability. It's very powerful to trace equipment with unique serial number.
We have many offices around the U.S., so we were in need of a cloud-based solution. The mobile app is very helpful in mass updating/scanning a assets.
This system has helped us in asset tracking, project management, importation status monitoring , API/ISO qualification We are still exploring for more we can do with this powerful platform.
The amount of time saved in tracking where equipment is located and who is using it makes Asset Panda extremely valuable to our organization.
Asset Panda has been a great investment for us.
Very user friendly and great customer support.
I like that it is easy to use and the reports are easy to run.
Hexnode UEM logo
4.7
114

Enterprise-level Unified Endpoint Management Solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.8
Pros and Cons from Hexnode UEM users   
+15
Initially this software seemed like a seamless integration to our MDM needs on our Samsung devices. Price seemed good, feature-set seemed perfect.
Missing some features (e.g. Battery level display on web interface) although they are planned.
It's easy to manage and the customer support is great. We have it set up on 18 tablets now and works great.
No notification of new features, they just appear.
Support has been very responsive and helpful when we had questions.
Nothing works correctly, except the enrollment that equals added cost. From there it is a disaster.
This product is easy to use. Their customer service team is awesome and very knowledgeable.
Limited ios restrictions. I cant seem to find no password lock on Ios devices however I am still new to the program and learning its features.
App catalog is amazing! so sleek and looks really appealing.
Ease of use, intuitive menus, very fast and good support(both e-mail, ticket and telephone) and the possibility of adding new features as requested.
Hexnode is worth every penny you spend if you have similar issues as ours. I will certainly recommend it.
A modern MDM product with great set of features and dev friendly APIs.
Portal is user friendly. Quick to set up what you want the way you want it.
After trying out a number of MDM services, we are glad to have partnered with Hexnode.
After sales support is also great and they really listen to what the customer wants. In my case, they really listened to my requests of 2 specific features and implemented it.
Very good experience, and getting more value for money than I original thought.
Single mode and multi mode Kiosk mode works as advertises. Nice set of out of box reports.
Ease of access and functionalities, very quick customer support.
Initially this software seemed like a seamless integration to our MDM needs on our Samsung devices. Price seemed good, feature-set seemed perfect.
Missing some features (e.g. Battery level display on web interface) although they are planned.
It's easy to manage and the customer support is great. We have it set up on 18 tablets now and works great.
No notification of new features, they just appear.
Support has been very responsive and helpful when we had questions.
Nothing works correctly, except the enrollment that equals added cost. From there it is a disaster.
This product is easy to use. Their customer service team is awesome and very knowledgeable.
Limited ios restrictions. I cant seem to find no password lock on Ios devices however I am still new to the program and learning its features.
App catalog is amazing! so sleek and looks really appealing.
Ease of use, intuitive menus, very fast and good support(both e-mail, ticket and telephone) and the possibility of adding new features as requested.
Hexnode is worth every penny you spend if you have similar issues as ours. I will certainly recommend it.
A modern MDM product with great set of features and dev friendly APIs.
Portal is user friendly. Quick to set up what you want the way you want it.
After trying out a number of MDM services, we are glad to have partnered with Hexnode.
After sales support is also great and they really listen to what the customer wants. In my case, they really listened to my requests of 2 specific features and implemented it.
Very good experience, and getting more value for money than I original thought.
Single mode and multi mode Kiosk mode works as advertises. Nice set of out of box reports.
Ease of access and functionalities, very quick customer support.
Initially this software seemed like a seamless integration to our MDM needs on our Samsung devices. Price seemed good, feature-set seemed perfect.
Missing some features (e.g. Battery level display on web interface) although they are planned.
It's easy to manage and the customer support is great. We have it set up on 18 tablets now and works great.
No notification of new features, they just appear.
Support has been very responsive and helpful when we had questions.
Nothing works correctly, except the enrollment that equals added cost. From there it is a disaster.
This product is easy to use. Their customer service team is awesome and very knowledgeable.
Limited ios restrictions. I cant seem to find no password lock on Ios devices however I am still new to the program and learning its features.
App catalog is amazing! so sleek and looks really appealing.
Ease of use, intuitive menus, very fast and good support(both e-mail, ticket and telephone) and the possibility of adding new features as requested.
Hexnode is worth every penny you spend if you have similar issues as ours. I will certainly recommend it.
A modern MDM product with great set of features and dev friendly APIs.
Portal is user friendly. Quick to set up what you want the way you want it.
After trying out a number of MDM services, we are glad to have partnered with Hexnode.
After sales support is also great and they really listen to what the customer wants. In my case, they really listened to my requests of 2 specific features and implemented it.
Very good experience, and getting more value for money than I original thought.
Single mode and multi mode Kiosk mode works as advertises. Nice set of out of box reports.
Ease of access and functionalities, very quick customer support.
SysAid logo
4.5
440

The most advanced AI-powered ITSM platform in the market

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from SysAid users   
avatar
avatar
+15
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
ConnectWise Automate logo
4.1
126

IT Automation for Today’s IT World

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    3.6
    Features
    4.3
    Customer support
    3.6
Pros and Cons from ConnectWise Automate users   
avatar
avatar
+15
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
BOSSDesk logo
4.6
110

BOSSDesk a FrontRunner in Help Desk Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.8
Pros and Cons from BOSSDesk users   
avatar
+15
BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.
The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses.
I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.
After a couple of upgrades, I am no longer able to assign "Primary User" to a computer.
Overall I am very happy, and think it's a great way to manage a help desk ticketing system.
Explore the SQL code exposed in their reports in order to build your own reports.
Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.
The application is super easy to use, easy to customize and they are always available to assist with any issues.
It's a great way to organize and keep track of all my work. I also LOVE the knowledge base feature.
Awesome product and support team for automating and streamlining your service desk.
We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.
Asset management and inventory help us to easily keep track of our inventory for ticket and audit purposes. The latest version speeds the whole thing up so much more.
I like how easy this software is to use. Not only for the administrators, but the end users as well.
Very good features out of the box for the price.
The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful.
I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI. I told them I have an n/a option as a CI item and want my techs to have to fill that in.
BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.
The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses.
I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.
After a couple of upgrades, I am no longer able to assign "Primary User" to a computer.
Overall I am very happy, and think it's a great way to manage a help desk ticketing system.
Explore the SQL code exposed in their reports in order to build your own reports.
Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.
The application is super easy to use, easy to customize and they are always available to assist with any issues.
It's a great way to organize and keep track of all my work. I also LOVE the knowledge base feature.
Awesome product and support team for automating and streamlining your service desk.
We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.
Asset management and inventory help us to easily keep track of our inventory for ticket and audit purposes. The latest version speeds the whole thing up so much more.
I like how easy this software is to use. Not only for the administrators, but the end users as well.
Very good features out of the box for the price.
The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful.
I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI. I told them I have an n/a option as a CI item and want my techs to have to fill that in.
BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.
The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses.
I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.
After a couple of upgrades, I am no longer able to assign "Primary User" to a computer.
Overall I am very happy, and think it's a great way to manage a help desk ticketing system.
Explore the SQL code exposed in their reports in order to build your own reports.
Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.
The application is super easy to use, easy to customize and they are always available to assist with any issues.
It's a great way to organize and keep track of all my work. I also LOVE the knowledge base feature.
Awesome product and support team for automating and streamlining your service desk.
We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.
Asset management and inventory help us to easily keep track of our inventory for ticket and audit purposes. The latest version speeds the whole thing up so much more.
I like how easy this software is to use. Not only for the administrators, but the end users as well.
Very good features out of the box for the price.
The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful.
I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI. I told them I have an n/a option as a CI item and want my techs to have to fill that in.
Sakon logo
0

Telecom expense management software for large enterprises

visit website
Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from Sakon users   
No pros & cons found
Automox logo
4.8
71

Cloud-based platform for patch management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.8
Pros and Cons from Automox users   
avatar
avatar
avatar
+15
Easy to navigate and use. Also has the ability to provide easy to read reports to present to higher ups to show them that patching your software is important and Automox was worth the purchase.
Hmmm, that is a tough one. I think all patching software has problems getting all of the patching done so there still is some manual intervention, but a small percentage.
Ease of use & outstanding graphics for representing the data - those are the 2 things that stand out the most.
Sometimes the individual device status can get stuck on 'rebooting' or 'refreshing' for a few days, adds a little confusion.
Powerful patch management and proven reliability. Excellent reporting and policy enforcement.
We also are patching additional risks that were difficult to cover with other products.
Product has done exactly what is advertised (patch management) at a fair price. Support has also been great for the few times I had needed to reach out.
Currently the search is limited to built-in filters.
Excellent patch management tool, that needs better dashboards and integrations.
I love having current threat info easily accessible within the Automox dashboard. Their tech support is excellent.
Appreciated the ease of use and the quick start up time and quick responses from the support team. Use on both Macs and PCs was much easier than other systems.
Like everything...easy to use, deploy and budget friendly.
Easy to use, visibility of the end points status, my auditors loved it.
That said I did take 4 months of babysitting to prove to myself that I can finally relax, a little, and not worry about the job getting done.
Deployed to a mixed Mac/Win shop. Really good initial results.
With Automox, we can update remote workstations, deploy software, and scripts with no headaches. I'm also impressed at how fast it is.
Easy deployment and patching, able to do integrations.
The types of policies include the standard types of patches, plus things like required software , and more detailed scripting via Worklets to do just about anything.
Easy to navigate and use. Also has the ability to provide easy to read reports to present to higher ups to show them that patching your software is important and Automox was worth the purchase.
Hmmm, that is a tough one. I think all patching software has problems getting all of the patching done so there still is some manual intervention, but a small percentage.
Ease of use & outstanding graphics for representing the data - those are the 2 things that stand out the most.
Sometimes the individual device status can get stuck on 'rebooting' or 'refreshing' for a few days, adds a little confusion.
Powerful patch management and proven reliability. Excellent reporting and policy enforcement.
We also are patching additional risks that were difficult to cover with other products.
Product has done exactly what is advertised (patch management) at a fair price. Support has also been great for the few times I had needed to reach out.
Currently the search is limited to built-in filters.
Excellent patch management tool, that needs better dashboards and integrations.
I love having current threat info easily accessible within the Automox dashboard. Their tech support is excellent.
Appreciated the ease of use and the quick start up time and quick responses from the support team. Use on both Macs and PCs was much easier than other systems.
Like everything...easy to use, deploy and budget friendly.
Easy to use, visibility of the end points status, my auditors loved it.
That said I did take 4 months of babysitting to prove to myself that I can finally relax, a little, and not worry about the job getting done.
Deployed to a mixed Mac/Win shop. Really good initial results.
With Automox, we can update remote workstations, deploy software, and scripts with no headaches. I'm also impressed at how fast it is.
Easy deployment and patching, able to do integrations.
The types of policies include the standard types of patches, plus things like required software , and more detailed scripting via Worklets to do just about anything.
Easy to navigate and use. Also has the ability to provide easy to read reports to present to higher ups to show them that patching your software is important and Automox was worth the purchase.
Hmmm, that is a tough one. I think all patching software has problems getting all of the patching done so there still is some manual intervention, but a small percentage.
Ease of use & outstanding graphics for representing the data - those are the 2 things that stand out the most.
Sometimes the individual device status can get stuck on 'rebooting' or 'refreshing' for a few days, adds a little confusion.
Powerful patch management and proven reliability. Excellent reporting and policy enforcement.
We also are patching additional risks that were difficult to cover with other products.
Product has done exactly what is advertised (patch management) at a fair price. Support has also been great for the few times I had needed to reach out.
Currently the search is limited to built-in filters.
Excellent patch management tool, that needs better dashboards and integrations.
I love having current threat info easily accessible within the Automox dashboard. Their tech support is excellent.
Appreciated the ease of use and the quick start up time and quick responses from the support team. Use on both Macs and PCs was much easier than other systems.
Like everything...easy to use, deploy and budget friendly.
Easy to use, visibility of the end points status, my auditors loved it.
That said I did take 4 months of babysitting to prove to myself that I can finally relax, a little, and not worry about the job getting done.
Deployed to a mixed Mac/Win shop. Really good initial results.
With Automox, we can update remote workstations, deploy software, and scripts with no headaches. I'm also impressed at how fast it is.
Easy deployment and patching, able to do integrations.
The types of policies include the standard types of patches, plus things like required software , and more detailed scripting via Worklets to do just about anything.
Orbus logo
4.8
16

SaaS Enterprise Architecture Platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.3
    Features
    4.8
    Customer support
    4.9
Pros and Cons from Orbus users   
avatar
+10
Very happy overall with the benefits iServer has provided in bringing together all artefacts into a single repository and helped in promoting standards-based Enterprise Architecture modelling.
We will be switching to the i365 product which will solve much of this inconvenience.
Great experience this far. We created our Architecture journey and so far we are maturing.
Performance issues with some features. Unsure if product or environment related slowness.
It also comes packed with lots of very useful design templates based on these frameworks so experienced Enterprise Architects would find it easy to navigate and use the tool.
A modular approach can be limiting for a software that is as all-encompassing as iServer, if resource constraints are an obstacle to adding additional modules.
The overall experience of using iServer has been very positive.
Very easy to use and adopt, compared to other products.
IServer is a cost effective EA tool which brings transparency across our organisation.
Seamless export to Microsoft Suite file formats when needed is a plus, as well as the read-only web based presentation of diagrams using the iServer Portal.
Where IT teams have been very silo-ed in the past, we're bringing transparency and finding areas where we can reduce the number and variety of products we use and gain cost savings and efficiencies.
The easy to configure interface and use of data exchange and included apis allows our team to source and publish data to other systems, allowing for consistent and standardized communication.
I depend on their rapid and flexible support to ensure I'm making the most of our investment in the system.
Very happy overall with the benefits iServer has provided in bringing together all artefacts into a single repository and helped in promoting standards-based Enterprise Architecture modelling.
We will be switching to the i365 product which will solve much of this inconvenience.
Great experience this far. We created our Architecture journey and so far we are maturing.
Performance issues with some features. Unsure if product or environment related slowness.
It also comes packed with lots of very useful design templates based on these frameworks so experienced Enterprise Architects would find it easy to navigate and use the tool.
A modular approach can be limiting for a software that is as all-encompassing as iServer, if resource constraints are an obstacle to adding additional modules.
The overall experience of using iServer has been very positive.
Very easy to use and adopt, compared to other products.
IServer is a cost effective EA tool which brings transparency across our organisation.
Seamless export to Microsoft Suite file formats when needed is a plus, as well as the read-only web based presentation of diagrams using the iServer Portal.
Where IT teams have been very silo-ed in the past, we're bringing transparency and finding areas where we can reduce the number and variety of products we use and gain cost savings and efficiencies.
The easy to configure interface and use of data exchange and included apis allows our team to source and publish data to other systems, allowing for consistent and standardized communication.
I depend on their rapid and flexible support to ensure I'm making the most of our investment in the system.
Very happy overall with the benefits iServer has provided in bringing together all artefacts into a single repository and helped in promoting standards-based Enterprise Architecture modelling.
We will be switching to the i365 product which will solve much of this inconvenience.
Great experience this far. We created our Architecture journey and so far we are maturing.
Performance issues with some features. Unsure if product or environment related slowness.
It also comes packed with lots of very useful design templates based on these frameworks so experienced Enterprise Architects would find it easy to navigate and use the tool.
A modular approach can be limiting for a software that is as all-encompassing as iServer, if resource constraints are an obstacle to adding additional modules.
The overall experience of using iServer has been very positive.
Very easy to use and adopt, compared to other products.
IServer is a cost effective EA tool which brings transparency across our organisation.
Seamless export to Microsoft Suite file formats when needed is a plus, as well as the read-only web based presentation of diagrams using the iServer Portal.
Where IT teams have been very silo-ed in the past, we're bringing transparency and finding areas where we can reduce the number and variety of products we use and gain cost savings and efficiencies.
The easy to configure interface and use of data exchange and included apis allows our team to source and publish data to other systems, allowing for consistent and standardized communication.
I depend on their rapid and flexible support to ensure I'm making the most of our investment in the system.
GoCodes logo
4.4
225

No more lost and stolen tools.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.3
Pros and Cons from GoCodes users   
+15
I appreciate the courteous customer service I received while researching and implementing this software. The rep was a huge help with answering my many questions.
When I scan a fire extinguishers I have to scroll through all of the drop down boxes and to find all of the fire extinguisher criteria options I need to check off.
We use the mapping too, to see if an item is in one or the other warehouse. Overall, this has been a great investment in a tool that help us, and continues to improve as we grow as well.
Set up was a little frustrating because we had a different inventory system.
GoCodes has been a great asset to our company in the 3 months that we have been users.
This also makes it more difficult to train people to use the App as they are unsure about which fields to change since all fields are available.
Many of the products we looked at had multiple features we did not need. We were able to select the product that was best suited for our needs without having to pay for features we did not require.
Only cons are it is limited on number of product labels and no way to attach copies of receipts.
Overall it has been a positive experience. The software is easy to use and it is easy for new users to figure out and manage their inventory.
Integration process was very easy and the app is great.
The ease of usage, very user friendly and customization was what I think the selling point for us.
Having one software that addresses both is a great plus.
Free trial was helpful and helped us decide to move forward with the purchase of the subscription.
Excellent customer service was one of the main reasons we selected the product.
Simple to use not overly complicated. It's nice having the camera integration to scan the QR codes.
Overall good, but as mentioned, lacking some basic functions that would make it great and reccomendable.
Easy to add/delete things, very intuitive product (easy to use).
We are just now beginning to use the software to track assets. Our two big areas of need is maintenance tracking and asset depreciation accounting.
I appreciate the courteous customer service I received while researching and implementing this software. The rep was a huge help with answering my many questions.
When I scan a fire extinguishers I have to scroll through all of the drop down boxes and to find all of the fire extinguisher criteria options I need to check off.
We use the mapping too, to see if an item is in one or the other warehouse. Overall, this has been a great investment in a tool that help us, and continues to improve as we grow as well.
Set up was a little frustrating because we had a different inventory system.
GoCodes has been a great asset to our company in the 3 months that we have been users.
This also makes it more difficult to train people to use the App as they are unsure about which fields to change since all fields are available.
Many of the products we looked at had multiple features we did not need. We were able to select the product that was best suited for our needs without having to pay for features we did not require.
Only cons are it is limited on number of product labels and no way to attach copies of receipts.
Overall it has been a positive experience. The software is easy to use and it is easy for new users to figure out and manage their inventory.
Integration process was very easy and the app is great.
The ease of usage, very user friendly and customization was what I think the selling point for us.
Having one software that addresses both is a great plus.
Free trial was helpful and helped us decide to move forward with the purchase of the subscription.
Excellent customer service was one of the main reasons we selected the product.
Simple to use not overly complicated. It's nice having the camera integration to scan the QR codes.
Overall good, but as mentioned, lacking some basic functions that would make it great and reccomendable.
Easy to add/delete things, very intuitive product (easy to use).
We are just now beginning to use the software to track assets. Our two big areas of need is maintenance tracking and asset depreciation accounting.
I appreciate the courteous customer service I received while researching and implementing this software. The rep was a huge help with answering my many questions.
When I scan a fire extinguishers I have to scroll through all of the drop down boxes and to find all of the fire extinguisher criteria options I need to check off.
We use the mapping too, to see if an item is in one or the other warehouse. Overall, this has been a great investment in a tool that help us, and continues to improve as we grow as well.
Set up was a little frustrating because we had a different inventory system.
GoCodes has been a great asset to our company in the 3 months that we have been users.
This also makes it more difficult to train people to use the App as they are unsure about which fields to change since all fields are available.
Many of the products we looked at had multiple features we did not need. We were able to select the product that was best suited for our needs without having to pay for features we did not require.
Only cons are it is limited on number of product labels and no way to attach copies of receipts.
Overall it has been a positive experience. The software is easy to use and it is easy for new users to figure out and manage their inventory.
Integration process was very easy and the app is great.
The ease of usage, very user friendly and customization was what I think the selling point for us.
Having one software that addresses both is a great plus.
Free trial was helpful and helped us decide to move forward with the purchase of the subscription.
Excellent customer service was one of the main reasons we selected the product.
Simple to use not overly complicated. It's nice having the camera integration to scan the QR codes.
Overall good, but as mentioned, lacking some basic functions that would make it great and reccomendable.
Easy to add/delete things, very intuitive product (easy to use).
We are just now beginning to use the software to track assets. Our two big areas of need is maintenance tracking and asset depreciation accounting.
Certero for IBM logo
0

Cloud-based IT asset management solution

visit website
Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from Certero for IBM users   
No pros & cons found