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Papertrail

4.4
(13)

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Cloud-hosted log management

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(1)

Papertrail Features

Features Summary

Functionality

4.3

/5

13

Total features

10

2 categories

Papertrail features

API
Archiving & Retention
Audit Trail
Charting
Data Visualization
Event Logs
Log Collection
Monitoring

Common features of Application Performance Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Application Management
Audit Management
Baseline Manager

Price starts from

0

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

13

Price starts from

0

learn more

Total Features

10

Unique features

  • Archiving & Retention

  • Threshold Alerts

  • Audit Trail

  • Server Logs

Functionality

4.6

/5

1.3K

Price starts from

ic-pricetag

No pricing info

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Total Features

100

Features in Common

2

Unique features

  • Threat Response

  • Automated Scheduling

  • File Transfer

  • Email Management

Functionality

4.5

/5

553

Price starts from

Free

learn more

Total Features

76

Features in Common

1

Unique features

  • Match & Merge

  • Real Time Monitoring

  • Application Management

  • Debugging

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Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple UI, just what you need for log management

Reviewed 4 years ago

I love how it is like having the terminal, but all your logs in one place. tail/grep is really all you need when reading logs, their autorefreshed ui and search does what I need, and having things like email alerts when certain keywords appear on certain servers is a nice feature

Pros

tail -f style by default. No need to refresh the screen to get new events. But also has nice search with special character to exclude terms, time range, etc

Cons

Nothing, all our team needed was a central place to get all our logs from, and papertrail did just that

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Used papertrail to log and monitor user devices and app usage.

Reviewed 5 years ago

We gain valuable insight into what our users and doing and experiencing by monitoring these logs. In certain situations where there's a live issues or outage, having live searchable data from our users is absolutely critical. My only gripe with Papertrail is that it's incredibly powerful but IMHO should be more intuitive, or have better training material to assist users in unlocking its full...

Pros

Gave us the ability to monitor devices based on usernames, device ID's, app versions, iOS versions, etc. Easy SQL searching and parsing. Gain the ability to create different visualizations based on predefined metrics but also allows for some customization. See user logs immediately as ours were set to upload every 10 seconds.

Cons

Not very user friendly for new users. There's certainly a learning curve to get started. Depending on how your logging has been setup there can also be a lot of noise to sort through, making the overall experience cumbersome. Most of this is due to sheer volume of data being collected, which is a self imposed problem but it'd be nice to get more support regarding how to handle this or having built in tools to filter out duplicate data points. Users have the ability to setup predefined queries which helps cut down on some of unneeded data, but as mentioned there's a steep learning curve and not very much documentation to go off of.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quickly monitor, filter your logs and get notified about errors

Reviewed a month ago
Pros

We use Papertrail for monitoring all of our micro services. It's really convenient to get an overview of the state of a service, quick and easy to filter through logs and to set up alerts for warnings or errors. Because of its integration with Heroku, adding Papertrail to a new service can be done in just a few clicks.

Cons

It may be difficult to use some functions without prior software development knowledge. The syntax for filtering logs differs from the one used to set up alerts (with the latter being regex).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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My review

Reviewed 3 years ago
Pros

Intuitive UI, easy to use and setup. I can integrate papertrail to my app rapidly. It saves me a lot of time for troubleshooting issues.

Cons

Do not have the on premise (Self-Hosted) version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful logging

Reviewed 22 days ago
Pros

Easy setup, especially as a Heroku addon. Performant and user friendly web interface with great search capability and basic data visualization.

Cons

Using this as a Heroku addon - each Papertrail instance is separated which means that basic configuration needs to be replicated for each application.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Maintain logs and detect errors instantly

Reviewed a year ago

With Papertrail, we are able to gain visibility into our IT infrastructure and better analyze logs to improve troubleshooting as errors arise. It's great to have a centralized hub for logs and advanced monitoring tools at hand with powerful search capabilities.

Pros

Papertrail is packed with tons of features for log management. It has dashboards with an intuitive interface, search filters to find specific logs in a bunch of raw log data, and log archiving to store logs you may want to keep in the future. I especially find their search capability impressive since you can enter various keywords to quickly find what you are looking for and troubleshoot root causes.

Cons

When configuring logs from the server to Papertrail, I wasn't able to enable this on my own. I needed a web developer's help since they are different ways to integrate the logs in Papertrail and I found it to be confusing. I didn't find their online resources to be as helpful either, however, their customer service is responsive and can point you in the right direction.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quick and basic solution for centralized logging

Reviewed 3 years ago

We use this to aggregate log for our microservices app. The integration process is simple and straightforward, but analytic feature should be improved.

Pros

Easy to integrate: It took only 30 minutes to integrate Papertrail with our application. There are step-by-step instructions to integrate Papertrail with your app in most web servers/frameworks.

Cons

The UI is pretty basic. No built-in analysis feature, we have to export the log manually for analysis.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great way to catch logs if you're on top of things.

Reviewed 4 years ago
Pros

It is easy to link Papertrail to applications and search logs for the given log storage time.

Cons

We only keep logs for 24 hours, and then we store them in S3. It is very difficult to search through these logs since they are broken up into one hour chunks and all mixed together. Though I understand if that is outside of Papertrail's control.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Useful, Very Insight ful tool, with erespect to Heroku APP

Reviewed 4 years ago

Event logs, debug logs of application (Custom applications running on Heroku)

Pros

Good Insight on debug logs, and event monitoring, Provides high lithed view of the errors in the application.

Cons

Monitoring database events, there is scope for improvement on monitoring the database level events/logs/deadlocks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Papertrail Review

Reviewed 3 years ago
Pros

The first impression with Papertrail is that it's pretty much completed and easy to use with simple steps for new users. It saves and shows logs according to your need, so it helps user saving lots of time and effort. The software is very useful and stable, so I would recommend this to others.

Cons

The price is not very competitive. I would like to have more features with this price.