PC-Duo Remote Control PC-Duo: fast, secure and centrally managed remote control. 0 reviews 526 Alternatives to PC-Duo Remote Control
Explore a recommended list of PC-Duo Remote Control alternatives for your business in 2020. Compare alternatives to PC-Duo Remote Control side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The software does not work with mac computers many of my customer have Macs so this creates a problem. Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers. What users mention about RescueAssist See all reviews The software is a nice way to be able to have IT help. Easy access and useful when in satellite offices so they do not have to drive there. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. I like that the software is easy to use, the connection is smooth and it has been stable most of the time.
Access Your Computers From Anywhere
Instant Remote Support. Unattended Remote Access.
What users mention about Zoho Assist See all reviews Would be great to have a more comfortable diagnostics and software deployment tracking. Maybe ability to see if other software is connected to a license without remote connection. This software is one of the best that I found on the market, it has all the important features so you can give your customers a professional support. The price/features ratio is the best. We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos.
Remote support, remote access & online meetings software
What users mention about TeamViewer See all reviews What I love from this software is that no matter how far the person is as long I have the credentials needed it’s easy as pie for me to help them with any issues they may have. It is the easiest and finest tool that I have ever used to connect devices remotely. Further, we can have good control over the users who access our devices, hence it is very safe. Sometimes the connection fails, and this is frustrating (though this may be to do with my mobile / cell signal too, not just the fault of the Teamviewer software).
Desktop, mobile device & patch management software
What users mention about ManageEngine Desktop Central See all reviews Best endpoint management solution. Patch management, software deployment, It asset management,desktop configuration are easy to use and fulfill customer requirement. Others we looked at were more expensive and not as feature rich. Desktop Central is excellent at what it does and the support team, normally accessed through chat, has been very good. I like the fact that this product supports up to 25 systems for zero cost. It also has quite a few really good features providing automated updates, inventory, reports and more.
IT Systems Management Software for Internal IT and MSPs
What users mention about Kaseya VSA See all reviews All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
Ticketing, powered by your Slack conversations
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Mobile support is amazing as I love being able to remote into my home computer from my phone. My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.
IT Automation for Today’s IT World
What users mention about ConnectWise Automate See all reviews We love that we are able to do so much with the computers that we manage on this software. Also love that we can find out hardware information through this secure application. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
The Easiest-to-Use Unified Endpoint Management Platform
What users mention about NinjaRMM See all reviews I have been able to focus on bigger task without having to worry about patching and network connectivity loss. To get notified immediately when a server is off-line is exactly what I need. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community.
Remote monitoring & management for managed service providers
What users mention about Naverisk See all reviews It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs. Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Great reporting once you get the hang of what its reporting. Awesome command line tool, great script packs.
Collaborative remote access solution
Remote support software & unattended remote access
What users mention about ISL Light Remote Desktop See all reviews The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage. We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support. For a support utility, the most important features are ease of use for the customers we're supporting, and reliability. This excels in both counts.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
A PSA Tool Designed To Run Your As-a-Service Business
What users mention about ConnectWise Manage See all reviews Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size. I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly. What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions. Chris has been more than supportive and quick to respond, which I appreciate. SupaDESK is great if you understand the importance of Service Delivery.
ITIL Certified IT Service and Asset Management Solution
Service desk software with self-service web portal support
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things. If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
Unified project management & help desk software
Service desk & IT service management
What users mention about Serviceaide See all reviews The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. Simple and effective product, great value for the business with easy adaptation and good additives. Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.
Help desk and ticketing solution for customer service
What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application. Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements. I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
Load balancing software system with 19 advanced monitors
Load balancing and WAF - Secure, fast, scalable applications
Predictive on-prem analytics & compliance for VMware + AWS
Mobility solution for application deployment
Configuration validation for Kubernetes workloads
Virtual machine backup and replication for Hyper-V & VMware
What users mention about Altaro VM Backup See all reviews Altaro is a fantastic product at a reasonable cost and does just what we want in a solution. Have had a few odd issues where backups have become corrupted but this may be due to our backup media. We have been very pleased with the performance and are now looking at expanding our use of the product and taking advantage of cloud targets for backup storage.
Multi-channel Customer Communication Platform
Web conferencing and remote support software
What users mention about TurboMeeting See all reviews On-site hub worked perfect as a host. Minimal connection issues and great app support. A reliable and feature rich choice for conferencing and support. I have also had to reboot the appliance a few times, due to no response on the network. But no more often than once every 2 to 3 months.
Revolutionary blockchain-powered contact center software
What users mention about Fenero See all reviews More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. Affordable solution but needs to work on its software for better reliability and performance. Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.
Remote support and device access management solution
What users mention about dualmon Remote Access See all reviews If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer. I can take control of a customer PC, it is secure with not only the password for your account but also for the static PC. I love the way the assistance works also, very easy. But with DualMon, all of my needs are met at a fraction of the cost. A superb value for the money.
Remote access & control for secure support
On-demand attended & unattended remote support software
Remote session management software for sales & support teams
Private cloud management solution for legal & law firms
What users mention about Abacus Private Cloud See all reviews The experience was catastrophic. The on boarding team at Abacus Private Cloud was never able to transition our data from Amicus to AbacusLaw and we were within 10 days of missing a billing cycle. Initial sizing of systems needs was way off; forced me into poor service or 30% price increase and you are stuck with the contract even though it was their mistake. What we have enjoyed the most with APC is their customer service. The technicians that we have dealt with have been dedicated to finding a solution.
Cloud-based IT operations management suite
What users mention about Syxsense See all reviews Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around. The web console can be a disjointed at times. Every now and then the page doesn't refresh properly and I am forced to go back and repeat the same process over again. Its been great, so easy to use and helpful beyond imagine.
Manage your projects from start to finish with Wrike
What users mention about Wrike See all reviews The Gantt chart is amazing and very handy as a project management tool and good for scheduling. It has a Customized automated workflows, and also can be integrated with so many popular Apps. Then they deactivated our account with no warning, and when I asked they said "it's written on the invoice. I supposedly had access to a CSM, but they never called. We want to stress that we love and recommend Wrike mostly for its ability to combine what we see as available features from other applications under one umbrella.
Cloud-based solutions for audit, risk management, compliance
What users mention about Onspring See all reviews Just some basic training and we're up and running. Also, Onspring's support is outstanding for any issue, big or small, that we run into. Working with Chris and Jason was a great experience. Customer support is superb. Overall our company's experience has been very good. Intuitive software with great support.
Remote monitoring & management platform
IT Asset Management Software
Actionable IT alerting platform for enterprises
What users mention about xMatters See all reviews Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit. Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community. The ability to just have users locate their xmatters notification email and then join the bridge off of that is great.
Asset Tracking and Management Software
What users mention about EZOfficeInventory See all reviews The ease of use is great and the learning curve is low. The ability to search and sort for specific assets, the state it is in, where it is, calibration status and ..., is a powerful tool. This has been an affordable solution that works exceptionally well for our organization and has been a dramatic improvement from the hodge=podge of solutions that we were using previously. EZOfficeInventory is incredibly easy to use and has great tools to facilitate asset management, one being the option to add and assign assets by CSV.
Helpdesk & Project Management Software - in one application
Live Chat Software and Virtual agent for SMBs
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process. When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Helpdesk and Ticketing solution for businesses of all sizes
AI-based customer service management solution
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
Help desk solution for enhancing customer support
Ticket management for customer service and support teams
IT support management system & help desk
The only unified customer support solution.
What users mention about Wix Answers See all reviews This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. I built a very attractive and functional website without any major issues and support has been great. What users mention about Salesforce Essentials See all reviews I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it. Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution. They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
Ticketing software for effortless customer support
Artificial Intelligence-based knowledge management solution
Business management solution for IT departments & MSPs
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Help desk and IT asset management solution
Workplace management solution for facility operations
Deliver an unforgettable customer experience.
What users mention about Teamwork Desk See all reviews Ease to use, beautiful interface and reporting with excellent graphics and a lot of options. The use of tags allow to set better reporting filters. Ease of use, great tracking abilities, exporting as Excel documents, good customer support. Good pricing - particularly the per-ticket model which works great for us as a startup. Great integration with email for some of our team who prefer to work in outlook.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
All-in-one Cloud Contact Center Software
What users mention about VCC Live See all reviews M a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge. A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
the Work Management platform
What users mention about Pipefy See all reviews Overall our experience with Pipefy has been outstanding. No matter what the goal, Pipefy and their team are dedicated to helping you achieve them. As a Brazilian user, the worst part for me is the value for money, considering the company is also Brazilian but charges only in US dollar, which makes it somewhat expensive. Combination of Database and pipes and the ease to cross connect them to each other. The Pipefy consultants take great care of us to make sure our final system setup will be exactly as we need it.
Web-based help desk and support application
IT and remote access management solution
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool. The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service. The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
On-demand tech support at your fingertips
Remote meeting platform for resolving customers' queries
What users mention about ConnectWise Control See all reviews In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it. We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product. They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.
Digital customer service platform and ticketing system
Secure remote access software
What users mention about BeyondTrust See all reviews The best thing about this this remote support application is that it is secure and we can share screen which is the best solution for helping or resolving issues of customers in IT industry. There is nothing that this software can do. The only complaint is while trying to "jump" into another PC, Bomgar does not work well in the background while connecting to a remote PC. This software is easy to use and pretty intuitive. It's very nice to have the client logged into their machine while I'm helping them troubleshoot and being able to communicate with them over chat.
Video's Most Interactive Platform
What users mention about VidGrid See all reviews The new interactive features are in the beta stage. I have input many questions and there are weird formatting errors once the questions are finalized. I loved the ease of operation. Having used cumbersome systems, I found Ilos very easy to use and so did my students. M afraid new customers may not be so patient. And it depends on how quickly they get this problem fixed whether we will continue a third year.
IT service desk and asset management solution
Help Desk, ITSM, service, and support management for SMBs
Web based help desk management software
The Intelligent ITSM Platform for Smart Organizations
Customer service software you can depend on
What users mention about Deskpro See all reviews Their support is good, they have a nice response time in any technical question or issue that we had. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. Overall its been great, its answered a lot of our issues in the IT department, and with great customer support its been even easier.
Help desk and asset management
What users mention about Track-It! See all reviews Track-It! is a great product with great features. It helps keep our IT department organized and running effectively and efficiently. Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management. Have issues with audits failing or not working. Database issues from time to time.
Customer support ticket system
What users mention about osTicket See all reviews Its kept our tickets neat and clean and we get them out fast. It has a user interface that is pretty easy to navigate and my customers love it. It allows us to measure metrics for performance, and see trends in issues. Importantly it also allows us to have a historical reference of all problems, outages, etc. Like a I said in the title it fitted our needs at the time, but as we improved our system we found that we had outgrown the software.
Enterprise service management with SIAM support
What users mention about 4me See all reviews Cons: required very good quality masterdata, low flexibility in changing the process still the processes are very good. This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute. We were early adopters of the product and were able to test the functionality very early in the companies lifecycle. The results were terrific.
Customizable IT support solution