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PDQ Deploy & Inventory vs GLPi Comparison

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Overview

Category Leaders

PDQ Deploy is the best way to automate your patch management. Update third-party software, deploy custom scripts, and make...

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1575

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

340

5

4

3

2

1

274

63

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

33

5

4

3

2

1

18

14

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall this is an excellent software. With ease of use and one click solutions it has produced less headaches then other solutions.
Outstanding value at the price point for the product capabilities.
Ability to target by queries, OUs or just about anything. Good integration between the prodcts (Deploy and Inventory).

Pros

They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.
All the assets are once updated into the system, It has helped to track assets in and out.
There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.

Cons

It can sometimes be hard to find MSI versions of software installers which are required by PDQ Deploy, and making an MSI version can often be painful and tedious.
Patch Tuesday from Microsoft, the updates for Microsoft Office are left off. Only bad thing I can say.
Sometimes a google search can get you the answer, sometimes not. This can make it hit or miss if you do not have the correct switches for the parameters.

Cons

The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.
The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.
The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features33
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Change Management
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Deployment Management
  • Event Logs
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Knowledge Base Management
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Prioritization
  • Problem Management
  • Real-Time Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduling
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third-Party Integrations
  • Threat Intelligence
  • User Management
  • Vulnerability Protection
  • Total features36
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Change Management
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Deployment Management
  • Event Logs
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Knowledge Base Management
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Prioritization
  • Problem Management
  • Real-Time Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduling
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third-Party Integrations
  • Threat Intelligence
  • User Management
  • Vulnerability Protection

Integrations

  • Total integrationsN/A
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations6
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AvatarImg

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

GLPi logo

GLPi

GLPI is an open source ITSM

Reviewed 2 years ago

For companies who have little budget and they need an ITSM tool is ok, but it's not awesome at all.

Pros

After other ITSM tools, GLPI was not very hard to configure and deploy.

Cons

The flexibility for changing the standard behaviour of the solution. You should develop your functionalities. User interface was old style and the users didn't like it at all.

AvatarImg

Verified reviewer

Computer & Network Security, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GLPi logo

GLPi

GLPI - the best one for inventory

Reviewed 2 years ago
Pros

Free, easy to deploy and configure. You can even add support ticket management by linking it to the Active Directory.

Cons

There is sometimes too many information on the screen.

ÓB
AvatarImg

Óscar B.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GLPi logo

GLPi

Servicedesk and Inventory anyone? GLPi is your choice

Reviewed 7 years ago
Pros

Disclaimer *GLPi partner* This is a great tool combining (if you wish) IT inventory and Helpdesk. Of course you can use only one of them. It is important to emphasize you can do both, since I don't know any other product that allows this. Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers. It's extendable through plugins. For instance you can do Non-IT inventory (cars, rooms, you name it)

Cons

GLPi is supported by the community. So, you can have your questions and needs solved or not. Fortunately you can contact a Teclib' partner and they will support, migrate or enhance the application regarding your needs. Reporting is not that flexible out of the box, specially on terms of techs cost control.

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Carlos A.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GLPi logo

GLPi

Is a excelente IT solution for helpdesk

Reviewed 6 years ago

It allowed us to control and track the hardware / software incidents of the organization and customers in a simple way

Pros

a lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff

Cons

It's not totally translated and not all the documentation is finished. Being able to define our own hardware would be nice

AZ
AvatarImg

Alejandro Z.

Computer Hardware, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GLPi logo

GLPi

GLPI easy to use and very capable for a single or multiple organizations

Reviewed 2 years ago

At least two years using the solution to support several customers, multiple support groups and inventory management including licenses, configurations and email following

Pros

The hability to support multiple organizations in an easy workflow with business rules

Cons

Not being able to use a mailbox per customer (Entity)

RO
AvatarImg

Ricardo O.

Government Administration, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GLPi logo

GLPi

Using GLPI in the Municipal Government of the City of São Paulo

Reviewed 3 years ago

To meet the goals of the Information and Communication Technology Strategic Planning of the City of São Paulo, we implemented a customized instance of GLPI for the Management of Calls and IT assets. For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes. From there we expanded the possibility of using the solution to other municipal public administration agencies that needed a solution for the systematization of Call and IT Asset Management The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented. Translated with www.DeepL.com/Translator (free version)

Pros

Customizable Robust and easy-to-deploy solution There are several plugins that further assist the customization and solution possibilities for the most diverse challenges The GLPI community is very supportive and helpful in solving any problems

Cons

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.

JR
AvatarImg

Jaime R.

Telecommunications, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GLPi logo

GLPi

User friendly and complete

Reviewed 2 years ago
Pros

This tool has 2 main modules the inventory manager and the helpdesk. Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.

Cons

Don´t have any big problem so far. If you work in other lenguages there might be some translate mistakes.

AvatarImg

Verified reviewer

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GLPi logo

GLPi

Open Source option for Service Desk

Reviewed 5 years ago
Pros

If you need a services desk software GLPI is an excellent option. It´s Open Source and you can modify the code. You can set different entities, rules, SLA. You can manage the IT inventory.

Cons

Improve the reports module, the stats are not clear

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Mairina V.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GLPi logo

GLPi

Manage your requests, problems, incidents and projects from a Global platform!

Reviewed 5 years ago

With this tool I managed to consolidate all the inventory of operational areas in a single tool, allowing control to be established, and notifying the involved areas when an asset of the company is incorporated or disincorporated. In addition to the above, I can centralize project management, taking control of the activities that make up the operational projects.

Pros

GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure . When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit. The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.

Cons

The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives.

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ALCIDES M.

11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

GLPi logo

GLPi

PRACTICAL TICKET MANAGER TO GIVE SOLUTION OF INCIDENTS IN SERVICES.

Reviewed 6 years ago

In my opinion it is one of the most complete and simple tools to use to carry out the management of incidents and requested interventions since it allows to have a control of the tickets and to give solution for the priority of the same besides generating reports with all the data available (incidents per month, time of resolution of incidents, delay of the service, etc)

Pros

It is very easy and simple to use, it allows you to track tickets from opening until they are closed, it is very complete since you can take control of each ticket opened, assign it to a group or user to give a solution, interact with both the client as with the technicians. On the other hand, it allows to keep an inventory control of the companies' computer resources

Cons

in the short time that I have been using it I have not found any irregularity that does not allow me to carry out any activity that I have done

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Maria V.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

GLPi logo

GLPi

The best tool for the follow-up of the activities

Reviewed 6 years ago

I can take the control of my requirements and incidents

Pros

It is a very amicable tool visually besides that his fields and characteristics help you to take a control of the requirements and presented incidents and that correspond to your area, it is possible to associate the mail to create the ticket automatically, it is possible to take to him the follow-up of projects, the historical one of the ticket, the persons who interacted in the solutions of the same one, realizes the management of change and it is possible to take the inventory of materials and equipments of network.

Cons

It is complicated to realize the safety adequacies for the different units, it is not possible to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages

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Aníbal M.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GLPi logo

GLPi

Simple and very useful has helped me to keep my activities organized

Reviewed 6 years ago

I have had several benefits in my work, I have installed it and everyone likes it, the incidents are handled in an orderly manner and are addressed by priority, it has allowed me to deliver reports with graphics to senior management, in my independent work it allows me to have the incidents of my clients ordered to know what the state is, so that they and I are informed of the situations that arise.

Pros

I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff...

Cons

GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.

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Mairina V.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GLPi logo

GLPi

An excellent incident manager, software control and inventory management!

Reviewed 6 years ago

My experience with GLPI has been excellent. Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation. In addition to the mentioned functionalities, we carry out the traceability of projects with their respective activities, where...

Pros

In my assessment GLPI is a very complete software package that has innumerable advantages for an IT company, it is based on the vertical of ITIL to manage the IT resources of an organization. Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories. In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

Cons

Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago. The community keeps this package updated, and hence the value of being supported in open source.