Pingdom Features

Pingdom

Synthetic and Real User Monitoring (RUM)

4.37/5 (63 reviews)

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API
Alerts/Notifications
Application Management
Availability Testing
Baseline Manager
Collaboration Tools
Dashboard
Dashboard Creation
Data Visualization
Diagnostic Tools
Email Alerts
FTP Monitoring
For Websites
Full Transaction Diagnostics
Mail Server Monitoring
Maintenance Scheduling
Monitoring
Multiple User Accounts
Performance Analysis
Performance Management
Performance Metrics
Purchasing & Receiving
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Resource Management
Root Cause Analysis
Single Sign On
Third Party Integrations
Transaction Monitoring
Uptime Reporting
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API
Alerts/Notifications
Application Management
Availability Testing
Baseline Manager
Collaboration Tools
Dashboard
Dashboard Creation
Data Visualization
Diagnostic Tools
Email Alerts
FTP Monitoring
For Websites
Full Transaction Diagnostics
Mail Server Monitoring
Maintenance Scheduling
Monitoring
Multiple User Accounts
Performance Analysis
Performance Management
Performance Metrics
Purchasing & Receiving
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Resource Management
Root Cause Analysis
Single Sign On
Third Party Integrations
Transaction Monitoring
Uptime Reporting
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Mobile apps

iOS App


27 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


2,539 reviews

Pingdom Feature Reviews

25 reviewers had the following to say about Pingdom's features:

Anonymous
A verified reviewer
Verified Reviewer

Fast efficient but costly site monitoring software

2018-02-28

Pros

Site monitoring, real-time visitor analytics, page speed and more.

Cons

There are other services out there that will do basic uptime monitoring for free and page speed testing for free too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Yaniv V.

Verified Reviewer

Great website-monitoring product

2021-03-31

This software helps me be alerted in case some of our domains are suffering from constant instability

Pros

In addition, going over the gathered data is simple and you can see the status "in a glance".

Cons

For a simple URL-pings monitoring - I don't see any disadvantage with this product.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ildiko M.

Useful website monitoring tool

2019-10-29

I recommend this software as a crucial tool if you don't have an in house team to monitor your website server data.

Pros

It performs a page speed test also and provide real time visitor monitoring.

Cons

Pingdom offers really more than I expected, so I cannot know any problem or negative element about it.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Todor T.

Verified Reviewer

Monitor everything, anytime

2021-04-20

It pings our phones, emails, collaboration tools and we rarely have issues with it.

Pros

The global ping. When attempting to ping a certain host, it tries from multiple locations around the world and helps us isolate whether the issue is with a local provider or global.

Cons

In rare cases, when no network fault is preventing access, page starts to load, then stops, and after this refreshes to a usable state.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nigel Masimba R.

Verified Reviewer

An All-In-One Website Performance Suite

2020-06-15

I use Pingdom to monitor website performance and uptime.

Pros

It works with my favorite content management system.

Cons

If you are using other tools similar to Pingdom you may need to choose between them and Pingdom to avoid having too many code snippets installed which could reduce website performance.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)
Verified Reviewer

Decent tool to measure website performance

2021-03-18

If you have the budget for it, it's a great solution to track website performance and receive timely alerts.

Pros

What makes this tool stand out from other ones out there is that it provides an easy way to monitor website performance and get alerts.

Cons

It may take some time to get used to the tool itself.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ghanshyam G.

Verified Reviewer

Review of Pingdom

2021-05-08

Pros

Pingdom has the simplest interface which makes users easier to use and understand.

Cons

It is a bit costly for purchasing. Reports are complex to study.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Network Administrator (Financial Services company, 51-200 employees)
Verified Reviewer

Excellent monitoring tool

2019-01-29

Pros

It offers a comprehensive alerting platform for those business critical systems you cant do without.

Cons

The free alerting model is now gone and the all alerting services are now subject to cost.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Mehak A.

Very useful tool to keep your website fast and always available.

2020-04-30

The use of this tool was limited to the downtime alerts and error logs and the service provided was almost perfect for us.

Pros

It's a very easy to integrate tool that provides information about the load time of the webpage and alerts of downtime of the application.

Cons

As for the functionality, it has no such drawbacks but the price of the tool is a bit on the higher side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Debjit B.

Get alert if your site goes down immediately, with Pingdom monitoring service.

2018-09-14

It will give me a total detail report of when it went down, when it came back online and how it is performing. it also helps me to fix pages content with their page tool.

Pros

Pingdom will help you to monitor your website and keep track of when it goes down.

Cons

Sometimes gives a false alert when comparing with other.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Philip E.

A Managed Services Screwdriver

2018-06-24

Pingdom has helped us greatly in our quest to monitor our clients websites and underlying systems for availability.

Pros

This is a great piece of monitoring software that has a well designed interface.

Cons

Performance has started to suffer as the number of monitored items grows.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Victor N.

Easy to setup, reliable

2016-11-09

I love the UI on their mobile app too, though downtime notification seems a little buggy sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nisarg M.

A powerful tool for monitoring your websites.

2018-05-18

Pros

-It allows you to customize alerts. -It also has a mobile app to check tests on the go.

Cons

-It gets expensive if you have too many websites to monitor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff S.

Pingdom gets the job done

2020-11-25

Pingdom has been reliable and given us what we expect.

Pros

There are a nice variety of options for alerting.

Cons

They limit you to 25 steps in the transactional monitors. They do not allow atomic options for run frequency - you must use the preset values they have allotted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikolay V.

it's ok-ish

2017-02-08

The few time we needed tech support answers were slow and they did not provide proper answers/solutions to the issues we had (broken dashboards, missing checks etc)

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Great service, but hard on the small business budget.

2018-12-08

Pros

Being able to see at a glance if any are down, what pages are dragging, and where improvements need to be made is a great help in figuring out where to devote time each day to solving the small issues that can cause big problems down the line.

Cons

While this is a great tool, it's sadly just not cost effective for most small businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
Read more
Greg h.

Works great, no issues

2017-01-09

I have used this kind of software for a long time and recently switched to Pingdom because it offers more reporting (such as load times over time).

Pros

reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Torikul I.

Verified Reviewer

It's a good tool but it could be more better from my point of view

2021-07-30

I think this tool needs to improve UI/UX more, people like me will start loving this tool again.

Pros

Pingdom has a good functionality of downloading website reports har.json file.

Cons

Like the other speed testing tool, Pingdom works similarly, there are no different and unique things on it that will bring me always to use this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Moises M.

Verified Reviewer

When it comes to performance optimization, this is the best way to have clarity

2021-12-10

Pros

The best thing about pingdom tool is to be able to keep up to date with the activity of my site, to be able to act fast to fix it.

Cons

The speed tests are not always the same so you need to do several tests to have an average value and the Support is a little slow for my taste, also it would be very useful to have a mobile application especially to receive notifications from the cell phone.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sean M.

Integrated with Slack

2019-09-12

Pingdom has been huge in letting us know when our site is down.

Pros

I like that pingdom integrates with Slack, We use this plugin to determine whether or not our site goes down and when it goes back up.

Cons

Really can't think of anything negative, however I wish it gave more detailed notifications about what caused the outage in the detailed reports.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom B.

One great piece of my peace of mind toolset.

2017-08-15

Peace of mind in knowing that I'll be alerted to website downtime.

Pros

Being able to have a notification on my smartphone in those rare cases when a site becomes unresponsive has enabled me to respond quicker and minimize downtime.

Cons

There have been a couple of occasions when I did not receive a downtime notification. I'm not sure if it was an issue with the app or further up in the service's workings.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul T.

Excellent Web Site Monitoring

2018-03-12

Pros

Pingdom is monitoring my websites, I get alerts whenever anything goes wrong so I can take action before if effects my visitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel H.

Verified Reviewer

Monitor Uptime - Helps improve customer experience and sentiment

2019-04-20

It has helped us detect and resolve outages before clients even noticed there was a problem!

Pros

Track and monitor update for web base applications.

Cons

When our company made some internal changes we set up a new Pingdom account and for some unknown reason the system triggered false positives saying one of our sites was down, when in fact it was up and working normally. The funny thing is that this problem didn't exist on our old Pingdom account

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)
Verified Reviewer

I love pingdom, I just have a hard time paying their price point

2018-02-26

Pros

Pingdom is the best, quickest, easiest to use and from what I can tell the best designed in it's class.

Cons

It was always too excessive for me to use since I monitor hundreds of sites.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Rolly C.

Verified Reviewer

Good testing performance website tool

2019-05-17

I use this tool to performance test and make some reports with the results.

Pros

What I like the most is that I can select the server from where I want to do the performance test.

Cons

It doesn't give much information about some errors or items to be optimized.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more