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Pulseway vs NinjaOne Comparison

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Overview

Category Leaders

Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives you...

Category Leaders

NinjaOne is the world's easiest-to-use unified IT operations platform. IT leaders use Ninja to maintain infrastructure, manage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0.76

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

182

5

4

3

2

1

132

43

5

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.8

211

5

4

3

2

1

171

35

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.

Pros

The patch management works great, clients feel confident that we are proactive with important security updates.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.

Cons

Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
I do miss grouping capabilities when working with antivirus menu.

Cons

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features163
  • API
  • Access Controls/Permissions
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • App Management
  • Application Management
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Baseline Manager
  • Behavioral Analytics
  • Billing & Invoicing
  • Bootable Media Creation
  • CPU Monitoring
  • CRM
  • Capacity Management
  • Chat/Messaging
  • Client Portal
  • Cloud Backup
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configurable Workflow
  • Configuration Management
  • Continuous Monitoring
  • Contract/License Management
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deployment Management
  • Desktop Virtualization
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Differential Backup
  • Disaster Recovery
  • Disk Image Creation
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Duplicate Detection
  • Email Alerts
  • Email Monitoring
  • Email Templates
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • Event Tracking
  • FTP Monitoring
  • File Encryption
  • File Management
  • File Sharing
  • File Sync
  • File Transfer
  • For MSPs
  • For Websites
  • For the IT sector
  • Full Backup
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Image Deployment
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Local Server Options
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Content Management
  • Mobile Device Management
  • Mobile Network Troubleshooting
  • Monitoring
  • Multi-Channel Communication
  • Multi-Device Support
  • Multi-Factor Authentication
  • Multi-OS
  • Multi-User Collaboration
  • Multiple Authentication Methods
  • Multiple Format Support
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Security
  • Network Wide Management
  • OS Imaging
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Creation
  • Policy Management
  • Print Management
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Project Management
  • Purchasing & Receiving
  • Ransomware Protection
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Server Options
  • Remote Update/Installation
  • Remote Wipe
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Risk Alerts
  • Role-Based Permissions
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VM Backup
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Management
  • Vulnerability Scanning
  • Vulnerability/Threat Prioritization
  • Web Access/Restoration
  • Web Traffic Reporting
  • Web Usage Monitoring
  • Whitelisting/Blacklisting
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features195
  • API
  • Access Controls/Permissions
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • App Management
  • Application Management
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Baseline Manager
  • Behavioral Analytics
  • Billing & Invoicing
  • Bootable Media Creation
  • CPU Monitoring
  • CRM
  • Capacity Management
  • Chat/Messaging
  • Client Portal
  • Cloud Backup
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configurable Workflow
  • Configuration Management
  • Continuous Monitoring
  • Contract/License Management
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deployment Management
  • Desktop Virtualization
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Differential Backup
  • Disaster Recovery
  • Disk Image Creation
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Duplicate Detection
  • Email Alerts
  • Email Monitoring
  • Email Templates
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • Event Tracking
  • FTP Monitoring
  • File Encryption
  • File Management
  • File Sharing
  • File Sync
  • File Transfer
  • For MSPs
  • For Websites
  • For the IT sector
  • Full Backup
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Image Deployment
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Local Server Options
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Content Management
  • Mobile Device Management
  • Mobile Network Troubleshooting
  • Monitoring
  • Multi-Channel Communication
  • Multi-Device Support
  • Multi-Factor Authentication
  • Multi-OS
  • Multi-User Collaboration
  • Multiple Authentication Methods
  • Multiple Format Support
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Security
  • Network Wide Management
  • OS Imaging
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Creation
  • Policy Management
  • Print Management
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Project Management
  • Purchasing & Receiving
  • Ransomware Protection
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Server Options
  • Remote Update/Installation
  • Remote Wipe
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Risk Alerts
  • Role-Based Permissions
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VM Backup
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Management
  • Vulnerability Scanning
  • Vulnerability/Threat Prioritization
  • Web Access/Restoration
  • Web Traffic Reporting
  • Web Usage Monitoring
  • Whitelisting/Blacklisting
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations21
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations38
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite