Pulseway vs Upscope Comparison

TeamViewer Remote

AnyDesk

Atera

NinjaOne

Faveo Helpdesk

Datto RMM

Compare Pulseway and Upscope based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

NinjaOne simplifies IT management with powerful automation, empowering over 20,000 IT teams to enhance productivity, security, and control. From endpoint and patch management to remote access and backups, NinjaOne offers a user-friendly, scalable solution for modern IT challenges.

A modern, secure, and fully-featured cloud RMM, Datto RMM helps manage the complexity & risks of supporting client endpoints. Intuitive and easy-to-use, Datto RMM helps MSPs keep their supported estate secure, patched, optimized, and running.

Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. 

Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives you powerful Automation, Remote Control, OS and 3rd Party Patch Management, Endpoint and Security Management, Asset Reporting and Backup.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Anti Virus

Application Management

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Authentication

Automated Scheduling

Automatic Backup

Automatic Patch Deployment

Automatic Scans

Availability Management

Availability Testing

Backup and Recovery

Baseline Manager

Billing & Invoicing

Capacity Management

Chat/Messaging

Client Portal

Collaboration Tools

Communication Management

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

Continuous Monitoring

Contract/License Management

CPU Monitoring

Credential Management

Customizable Branding

Customizable Fields

Customizable Reports

Customization

Dashboard

Dashboard Creation

Data Import/Export

Data Migration

Data Storage Management

Data Visualization

Deployment Management

Desktop Virtualization

Device Auto Discovery

Diagnostic Tools

Disaster Recovery

Drag & Drop

Email Alerts

Email Monitoring

Endpoint Management

Endpoint Protection

Event Logs

Event Tracking

File Management

File Sharing

File Transfer

For MSPs

Help Desk Management

HIPAA Compliant

Incident Management

Inventory Management

IP Address Monitoring

Issue Auditing

Issue Management

Issue Tracking

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Management

License Management

Live Chat

Mail Server Monitoring

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile Alerts

Mobile Device Management

Mobile Network Troubleshooting

Monitoring

Multi-Channel Communication

Multi-Device Support

Multi-User Collaboration

Multiple Authentication Methods

Multiple Monitor Access

Multiple User Accounts

Network Analysis

Network Monitoring

Network Resource Management

Network Security

Network Wide Management

Password Management

Patch Management

Patch Prioritization

Pulseway

Android

Linux

Web-based

Windows

iPad

iPhone

MSP OWNER

Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.

President

The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.

I.I Manager

I love this product and the team supporting it. They are a wonderful group of people.

Biggest pro is the ease of use, the good web-app and the great mobile-app.

IT Director

Pulseway is easy to setup and use and very powerful. It works great for our needs.

Systems Engineer

The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.

IT operation manager

The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.

Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Help Desk Manager

The most helpful feature is that all three applications integrate into each other, Azure and on-prem Active Directory. These products are easy to use and navigate once everything has been set up.

Finance & Ops Director

Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.

What I like about Pulseway is that it is easy to use.

IT Manager

The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.

Owner

This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.

Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.

IT Consultant

Plus, their customer support is really helpful. If you’re in IT, Pulseway is a tool you’ll definitely want in your toolbox.

Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.

I do miss grouping capabilities when working with antivirus menu.

Director

Some lag in functionality as it is a cloud product but not enough to put me off.

Pulseway screenshot: Monitoring and Management with Real Time System Status and Critical Alerts

Pulseway screenshot: Powerful IT Monitoring from any Device Closest to You

Pulseway screenshot: Automatic Network Discovery and Deployment

Pulseway screenshot: OS and 3rd Party Patching with Over 130+ Titles Patching

Pulseway screenshot: Automation & IT Issue Auto-Remediation with Intuitive UI

Pulseway screenshot: Powerful Custom Reporting & White-Labelled Templates

Pulseway screenshot: Complete Control over your Servers, Systems and All Network Devices

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart, printing, & install, & more

Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support and sales. It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options.

Remote Access/Control

Remote Monitoring & Management

Screen Sharing

Session Transfer

Single Sign On

Third-Party Integrations

Upscope

Training team lead

The ability to screen share with your customers is a great asset when assisting non-tech-savvy users.

Sales & Recruiting 

I love the fact that it is super easy to use, and how often it comes in handy to help issues at hand.

Customer Success Manager

We use Upscope within Intercom so our customers can share their screen with us and so we can provide better customer support. It's very easy to use, quick, and super useful.

Corporate Trainer

Not being able to see PDF documents that our site creates for the user is also a PROBLEM. I have had problems of the connection just dropping for no reason.

Support Tech Engineer 

Upscope is easy to use and a click away from getting on a screen share with another user. It has improved our time to resolve issues and given us an advantage is the software industry.

I have used upscope for over 2 years and I love how easy and effective it is for me to use all the time.

Associate Digital Marketing Manager

Upscope's ability to allow customer service agents to share their screen with a customer is incredibly helpful.

Customer Success 

Ability to highlight on the screen, easy integration with other technology, quick connect.

Director of Marketing

For us, we had imbedded windows within our website and it was a struggle to have those show through upscope.

President & CEO

We are so happy we found them through a integration with Intercom and it has allowed us to change the way we handle screenshared.

Customer Experience Team

Do let me know if this keeps happening even after doing this and I'll dig further.

Country Manager and Dietitian 3837N

It takes too long to load when they change the tab (perhaps this is more of an internet problem). Sometimes it does not find a client online even though I'm chatting with them on Intercom.io.

Product Manager

What I like most about UpScope is the 1-click instant screen share.

Easy of use and ability to add more information to a clients profile for future inquires.

Upscope: Exactly what you want for customer service screensharing.

Customer Success Associate

It allows us to see exactly what the user is seeing and helps us avoid misinterpretations.

Pulseway vs Upscope Comparison

Pulseway

Upscope

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives