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Pulseway Logo

Pulseway

4.7
(182)

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All-in-one remote IT monitoring and management platform.

(47)

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Pulseway Features

Features Summary

Functionality

4.5

/5

182

Total features

163

20 categories

Pulseway features

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Anti Virus

Common features of IT Asset Management software

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Asset Tracking
Audit Management
Audit Trail
Barcode/Ticket Scanning

Price starts from

0.76

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

182

Price starts from

0.76

Per month

learn more

Total Features

163

Unique features

  • Customizable Reports

  • Activity Dashboard

  • IT Asset Management

  • Status Tracking

Functionality

4.4

/5

3.1K

Price starts from

5

/user

Per month

learn more

Total Features

54

Features in Common

14

Unique features

  • Process Modeling & Designing

  • Business Process Automation

  • Search/Filter

  • Document Management

Functionality

4.6

/5

1.8K

Price starts from

ic-pricetag

No pricing info

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Total Features

103

Features in Common

37

Unique features

  • Email Management

  • Activity Monitoring

  • Performance Analysis

  • Machine Learning

Common Pulseway comparisons

Reviewers who mentioned features said:

DB
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Darius B.

Hospitality, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pulseway life with and without it

Reviewed 5 years ago

System department uses this for monitoring and troubleshooting. Security department is using this to monitor all servers/workstations/firewalls Compliance department uses the this to monitor events Infrastructure uses this to monitor traffic and anything live changes

Pros

I can not picture working anywhere and not having Pulseway on my phone. There have been so many features added, that in the 10+ years I have been using it throughout the companies I have owed or worked for , that I have not been able to implement all of them. What is important to me I am able to have a life outside of work due to this tool. Simplifies my job, I able to asses what is critical and what...

Cons

Cons ... none. I can not say anything bad as they have adapted to everything I need I thrown at them no matter how small.

KP
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Kenny P.

Insurance, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pulseway

Reviewed 5 years ago

I've used several different systems like this and Pulseway's UI and functionality is top notch. As always for software there is room for improvement, but they have been working towards stable and useful additions to the software and I'm hopeful for the future. My Solution Specialist representative is great to work with and is always helpful!

Pros

Very nice improvements since version 6.0. The organization of the logins and systems is much nicer and easier to use since v.5. Also having the integration for antivirus and 3rd party patches is a very nice to have.

Cons

-Sometimes the service times out and disconnects from the server and the service will need to be restarted. -Can't save or locate the webroot product id in pulseway. You have to login to the dashboard of webroot to get this. -needs an at a glance note on each system to identify primary user of system.

PP
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Peter P.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pulseway controls the activities of my system and keeps me always informed.

Reviewed 5 years ago

All those moments in which we were slaves of our teams where our presence was necessary, with the acquisition of Pulseway has been forgotten, because with this excellent tool we can monitor and control all activities presented by the teams and servers of the company from any mobile device. There are many occasions that we have avoided major inconveniences to hardware and software for our sastifaccion.Me I like the particularity that this system has to be able to integrate amounts of third-party services, among which we can mention are Zandesk, Slack, Pagger Duty, etc, that can expand solutions that help to obtain greater value of infrastructure management services.

Pros

The installation of Pulseway in our equipment was very simple, we also delight with its user interface. This system has kept us aware of all the activity that can present our servers at all times, as we are always receiving notifications in advance, with this platform we have no problems in browsing files, operate maintenance windows, manage network connectivity and much more. We can monitor and control operating systems such as Windows, Linux and Mac, as well as any other applications if we use the monitoring API. It has a mobile application for IOS and Android devices, which means that we can track and manage all IT resources remotely, in the same way to advanced automation, so we do not have to spend a lot of time on routine tasks, copies security and security controls, etc.

Cons

Pulseway is a wonderful system, which means that it is difficult to find defects.

AR
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Adolf R.

Computer Software, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pulseway effectively solves IT problems in the company.

Reviewed 5 years ago

This platform gives me great technological help in the administrative process of the entire IT system and departments of the company and also keeps me informed in real time of all the devices that are active.

Pros

Pulseway allows me to fully visualize the process of the operating system of the company that runs in IT, it is very significant for our organization to observe how the activity is presented on the network, the attention that deserves to be attentive to all the complexities and routines such as the verification of the temperature of the CPU, on the other hand we will always be aware of the activity that the system presents, since we will always be alerted at the time of any problem. A very important aspect of this platform is that it is not necessary to schedule IT tasks manually, because your system performs them automatically in the background.

Cons

I consider that Pulseway is a platform that presents very significant technological characteristics and properties, so I am very satisfied with the service it has provided me so far.

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Steve M.

Investment Management,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best remote management tool I’ve ever used.

Reviewed 6 years ago
Pros

Pulseway allows me to manage servers and workstations remotely with ease. The mobile app has saved me from trips on site nearly daily. The Pulseway team is constantly adding new features and the support folks are very responsive and thoroughly knowledgeable of their product. I don’t know how I got through my first 20 years in IT without it.

Cons

No cons were added to this review

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Kenneth H.

Information Technology and Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mobile Device Enabled Enterprise Monitoring, Alert Notification, and Management

Reviewed 9 years ago

I've used the Pulseway product for several years and have found nothing else that comes close to its extensive monitoring, alerting, and management capabilities. And now that you can securely manage your systems via mobile devices, it really has no competition. You can run CMD shell and PowerShell scripts on Windows systems, perform maintenance, work with services, work with filesystems, and perform...

Pros

Mobile-enabled management Enterprise-level capabilities for monitoring and alerting Audit logs Deep insight into operating system and service management System Grouping Easy to setup and to use Low cost per instance (<$2.00 per instance) Remote management via any device or browser Real-time monitoring and notifications Low barrier to entry into true enterprise monitoring, alerting, and remote management

Cons

You have to manage groups from the endpoints, but soon (I believe) you'll be able to manage groups from the Enterprise console application and App.

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David C.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Fairly OK mid-range solution

Reviewed 10 months ago

It worked well for a time, however we did switch to an alternate product.

Pros

Very friendly GUI, easy to learn and to instruct others.

Cons

Lacks a lot of features present in other RMM solutions, pricing is fairly steep too when considering this.

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Jesper N.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This product really Kick B*

Reviewed 8 years ago

Pulseway is without any doubt the best Value for the Money management app. we have used. We have been in the computer business since '87, starting with Novell Netware, DOS, 8088 Intel CPU, 128 kb RAM and 5 mb. HDD.......... We have tried, I think, almost anything on the market to ease the support and documentation of our customers systems. When we stumbled over Pulseway I was a bit skeptic, I...

Pros

Everything! They do actually listen to the feedback and feature requests. But especially the Remote Desktop.

Cons

Nothing so far We are actually very Happy.

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Kenneth D.

Computer Networking, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great bit of Software

Reviewed 7 years ago
Pros

So easy to use from a phone or laptop. I love the way I can restart a server from my phone from anywhere. I don't need to set up firewall ports fro remote access which is a great security feature alone

Cons

Can be a bit confusing about which app you can use on what i.e. Remote on a laptop but not the phone. Only one session at a time on the cheaper option for smaller businesses.

DG
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Daniel G.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Solid Reliable Scalable Solution for RMM and Beyond

Reviewed 3 years ago
Pros

dedicated URL, ease of deployment, reliable notifications, patching policies

Cons

Remove limit on remote desktop bandwidth, we support web conferencing endpoints and are often receiving the error.

PH
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Phil H.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Monitoring and Management Made Easy

Reviewed 3 years ago

Overall, it's central to my daily management of servers, and allow me to do so without spending my life parked in front of a computer screen.

Pros

As the numbers of servers, and their locations that I manage has grown, Pulseway has fitted in nicely to make this easier and simpler, instead of managing multiple VPNs, having to be sat in front of a computer, or open firewall ports for access, Pulseway puts control of all of them in the same place, with easy access. I've always used it mobile first, from alerting me to problems, or letting me manage servers anywhere I am, from problem solving (it's running slow) to out of hours updates or issue spotting (offline), the mobile access makes it much less intrusive.

Cons

The web portal makes up for most/any of the shortcomings of the mobile app (eg. the smaller screen size), so improvements on this have been a big bonus. If there were one downside it would be support, they're friendly and fast, but I've always felt they blame me first, rather than look inward.

AR
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Verified reviewer

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AWESOME Software for Server Monitoring

Reviewed 6 years ago

Easy server monitoring from the Pulseway Phone App. Custom alerts to ensure servers are functioning properly on a daily basis.

Pros

Very affordable for the services provided. We installed this on about 20 critical servers to monitor their status. We would receive real-time updates as soon as the server went offline. When we would get offline alerts for all servers, we new immediately this was possibly a power outage and we would work quickly to safely turn off the monitors. Also allowed to add access to specific modules such as...

Cons

There wasn't anything I did not like about this product. I highly recommend this to be added to any organization with critical servers.

CO
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Chima O.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pulseway RMM offers great value for small and growing MSPs

Reviewed 5 years ago

With a growing number of RMM vendors going the way of the venture capital playground, Pulseway is a refreshing return to sanity, especially for small and growing MSPs. Pulseway caters to what really matters most to me in all the important areas, and its support staff has demonstrated ample interest in helping me grow my business.

Pros

Pulseway provides me with quick, distraction-free insight and access to everything I need to stay proactive in a simple, uncomplicated Dashboard — without the clutter, noise and feature-bloat of most other RMM platforms. Real-time endpoint status indicators and alerts, along with the added bonus of remote background management, enable problem remediation without impacting users. Best of all, the price is right — with Pulseway, I pay for what I use and no longer have to be burdened with minimums and long-term contracts.

Cons

Pulseway Remote Desktop currently lacks support for Remote Printing and is not available for macOS at the moment. The lack of Patch validation and vetting, in the face of Microsoft's notorious history of buggy patch releases, leaves MSPs to their own wits and due diligence of pre-deployment patch testing. Nonetheless, Pulseway management has proven to be responsive to its customers' needs, and I remain hopeful that these shortcomings will be addressed in some future release of the RMM platform.

AR
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Verified reviewer

Telecommunications, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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If i could give negative stars, I would.

Reviewed 4 years ago

Our pulseway has been down for 2 weeks. Considering this is software that we use to run our entire business, I cant stress enough how much to not use this company. Support tickets ignored, unable to even log in due to an error in their systems. 2 weeks withodut access is enough to shut a place down....

Pros

When we were able to log in, it worked ok. The rules were relatively comprehensive.

Cons

Promised functionality never came, regular downtime and outages, poor performance.

GM
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Giulio M.

Wholesale, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 3 years ago

The support provided by Pulseway has been excellent and they are very keen to make sure you get the most out of the software.

Pros

Pulseway was very easy to deploy and provides excellent overview of all assets being monitored. The ability to remotely check the status of servers or workstations, restart services and set alerts for common tasks is excellent.

Cons

The reporting feature is OK but could be a little more flexible with the types of reports produced.

JF
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Jason F.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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2nd Year Review

Reviewed 5 years ago

100% the best business investment so far!

Pros

We have had this software for little over 2 years now. It is a complete RMM tool that works flawlessly. With many options from snmp traps to thermals of the device you are monitoring. The app is very easy to use with 80% of the same capability as the dashboard.

Cons

Setup was easy however communication for setting up the SSL on the self hosted option was somewhat spotty.

SW
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Scott W.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Monitoring Package on The Planet

Reviewed 5 years ago
Pros

The ability for our team to effectively monitor all of our mission critical servers and resources. In addition, the ability for us to take corrective actions from our mobile devices is of great benefit. I'm not sure there really is a true competitor or replacement for this in the industry.

Cons

We really have nothing negative to say about the product.

JR
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John R.

Computer Hardware, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best RMM on the Market

Reviewed 3 years ago

Excellent!

Pros

Hands down, the phone app. We can monitor and control nearly all aspects of our client's environments from the app. Extremely flexible allowing many customizations at the client level or through the use of policies.

Cons

Notifications for offline systems are sent at five minutes. No PagerDuty integration for offline systems.

Cv
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Clinton v.

Mining & Metals, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Getting better all the time

Reviewed 5 years ago

Bringing IT Management for a Group of companies in-house. Not being able to harness a MSPs system anymore we found Pulseway offers the same or better management for less.

Pros

Pulseway's RMM system allows remote management of systems and a handy ticketing system in the PSA as well. Compared to other offerings on the market that I looked at its quite competitive price wise, and every 6 months new features are release.

Cons

Sometimes lacks a bit of polish, but this is a system mostly for IT pros so not a deal breaker.

ML
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Mike L.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Impossible to leave home without it

Reviewed 5 years ago

PowerShell in my hand - anythings possible.

Pros

Patch & restart servers/devices - on Sundays without having to logon. Saves 2 hours in my week at least. Most users don't even know downtime occurred.

Cons

ALERTS ALERTS ALERTS - I need to manage thosebetter. Great feature but blink an eye & they grow in numbers at an alarming rate.

DM
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Dwayne M.

Hospital & Health Care, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Small Business Review

Reviewed 5 years ago

Detailed system status. Software inventory. Update status messages. Backup for remote access.

Pros

Gives an abundance of end client information in an easy and (somewhat) intuitive interface. OS and software inventory are very useful.

Cons

- Although not a big problem, I noticed that with the new version, renaming can only be done on the machine itself or by using the Pulseway Dashboard. Moving to a different group can only be done on the machine itself or the WebApp. -

BS
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Boyang S.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Comprehensive Review of Pulseway

Reviewed a year ago

Overall, Pulseway is a great remote monitoring and management solution for businesses of all sizes. It is easy to use, feature-rich, and highly secure. The cost can be a bit on the high side, but the convenience and peace of mind it provides is definitely worth it.

Pros

Pulseway is an incredibly powerful and user-friendly remote monitoring and management solution. It provides a robust set of features that allow you to monitor and control your IT environment remotely in real-time. The intuitive dashboard and alerting system make it easy to stay on top of any potential issues. The mobile app has also been designed for maximum usability and convenience, allowing you to access and manage your IT environment from anywhere.

Cons

On the downside, Pulseway can be quite expensive for larger IT environments. The cost of the solution can quickly add up when you need to monitor multiple servers and devices. Additionally, the mobile app does not offer the same level of control as the desktop version.

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John N.

Construction, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Feature-Rich, Easy to Use, and Very Innovative!!

Reviewed 3 years ago

The Pulseway Team will work hard with you to get you up and running, the agent is light, deployment is straightforward and easy. Virtually all the tools you might need are there. It has both a dashboard application that runs locally as well as a Web Interface. Remote access and control are good. The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.

Pros

What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!

Cons

One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again. Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.

PL
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Paul L.

Computer & Network Security, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Premium RMM at Great Cost

Reviewed 5 years ago

Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Pros

This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell...

Cons

Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot...

LM
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Lourenco M.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ICT Empire review on Pulseway

Reviewed 3 years ago

Overall im happy - looked at other RMM providers and so far im happy to stick with Pulseway.

Pros

Easy to Implement and easy to use - very nice and clean GUI. Patch management is great - the other extra features look amazing and will be trying those soon. Security - after reading the Security Policy white papers - i feel more at ease that my clients data is secure. What i love most is the fact that the Pulseway team are all ears - always keen to hear what their clients want and need - Also the fact that they are continuously updating/upgrading and adding new features.

Cons

No real cons at the moment - they are always keen to assist if i have any issues, which i haven't really had yet. I would like to have ESET integrated into Pulseway - but they are looking into that.