Pulseway Reviews - Page 6

What I liked most was the overall simplicity. It was easy to install and easy to use right off the bat. There was some configuration that I didn't understand but when I reached out to support (many times) they were very quick and were able to resolve my issues each time. If you dont have an Active Directory environment like myself, this is a solid option. Its not going to be AS robust in features and manageability but it comes close enough.

My ONLY issue so far is that pushing updates doesnt work that well. By that I mean it will not push the big feature updates. For example, if im on version 1803, Pulseway will find and install anything between 1803 and 1809, but will not install 1809. And it obviously will not find the updates after 1809 until that update has been installed manually (or by other means if you have it).

Pulseway, helped to streamline my business.

Nothing worth mentioning. I'd like to be able to create profiles and apply them to multiple sites.

It has all of the features needed to professionally monitor all the electronic devices customer use today. It is efficient and reliable.

The one thing I would like to have is the ability to transfer files while connected remotely.

The price point and simplicity, also the platform support is very good

The interface can be easier, takes a moment to dive in and get used

Informative call. Productive. Concise. Good take away plan at the end

This question does not apply. It was a phone call

easy to use and great place to see everything

a bit more training might be needed, support is great and they answer quickly but more online training will be great

It's a very low hands-on system. Once you've configured it, it chugs along in the background. And if there are any deviations, which happens very infrequently, you'll get notified via the mobile app. Basically, I can run an entire IT organisation from your mobile phone.

Maybe they could have a bit more documentation, and the feedback on feature requests could be better - although I haven't requested anything in years now.

Stable, light use of resource, efficient, so many options. Can replace a lot of tools.

Expensive, yes and no. 40$ CAD /year / machine is not expensive, but x250 it is not the same game.

We have had this software for little over 2 years now. It is a complete RMM tool that works flawlessly. With many options from snmp traps to thermals of the device you are monitoring. The app is very easy to use with 80% of the same capability as the dashboard.

Setup was easy however communication for setting up the SSL on the self hosted option was somewhat spotty.

Simplicity and my rep Hannah has been helpful

Billing cannot be arranged to same date. They do not have a portal to view all services.

Amazing support team - makes the setup process a lot less painful, great response times, extremely wide variety of monitoring capabilities, relatively fair pricing, semi-active community, extensive mobile app, PSA/RMM integration makes for easy ticketing/billing, active communication, once you're familiar with the product it becomes very easy to use. Great "All-in-one" solution that is more affordable for MSP's looking to avoid more expensive bigger-name solutions. Can and will continue to compete with the bigger companies in the future.

Roadmap sometimes inaccurate, small customer base means forums are sometimes less active, setup can be painful if you don't have experience working with similar solutions. Technical support staff (available for training/onboarding) are helpful but team size is relatively small so their isn't always a lot of availability when it comes to scheduling. User manual doesn't help troubleshoot issues. Can't whitelabel the customer portal URL, which is unfortunate for some MSP's. Overall however, a fantastic product for MSP's.

great dashboard and access from you mobile.

we haven't found one, but it would be great to have similar application on your desktop that having it on you phone.

The integration Pulseway has with different products creates a seamless experience

There is some things within RMM that are not fully developed, I.E screen view. with a few bugs and seems not to be getting developed on.

Manageable from mobile, easy to deploy and use.

License for different products are not shown on one page.

System monitoring and management using the mobile app. Check access logs on the go.

There's a bit of a learning curve to the automation process which requires some time.

Hey Joey, Thank you for leaving a review and we are delighted to here you are finding Pulseway useful and should you ever need any assistance with getting more familiar be sure to reach out to us and we can are always happy to help!

All services work as indented, no gotchas or anything like that. It simply does what it's supposed to.

Can be complicated to use at times, figuring out all the links and buttons can be cumbersome - but once you get it figured out its awesome.

the overall wealth of information presented to you from a dashboard standpoint, as well as some of the 3rd party integrations is incredible, the ability for this to be a one-stop shop is there for sure but it still needs refinement

the RDP feature is very de-centralized (3 separate apps), no RDP support for mobile devices, no native mgmt app for OSX, a lot of the integrated features like software removal, updates etc, fail or dont uninstall as with the native Windows uninstall feature, native ADD/REMOVE AD features are also lacking

Product is easy to use and our account manager is friendly and helpful

Some parts of the UI take a bit to get used to

Hey Jacob, Thanks a mill for your review! Happy to see your enjoying the product :) Regards, The Pulseway Team

it's a all-in-one tools for IT administrator to manage desktop/laptop

it's a bit slow response compare to other software

Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.

The products and platform is always improving, at this point I can't think of anything I am missing or don't like.

Hands down, the phone app. We can monitor and control nearly all aspects of our client's environments from the app. Extremely flexible allowing many customizations at the client level or through the use of policies.

Notifications for offline systems are sent at five minutes. No PagerDuty integration for offline systems.

with automations I can save time on some process that will cost me alot.

the remote computer user experience on mobile devices

The ability for our team to effectively monitor all of our mission critical servers and resources. In addition, the ability for us to take corrective actions from our mobile devices is of great benefit. I'm not sure there really is a true competitor or replacement for this in the industry.

We really have nothing negative to say about the product.