Edgar: Pulseway's ... automation is through the Rules engine where you can set up logical conditions. For instance, if all logical conditions are true when let's have the condition that, let's say, if the Printer Spooler service is stopped, let's run a scheduled task. We can have here a scheduled task that for this example, I'll have one Scheduled Start.
But we can have a scheduled task that will restart the service so whenever the Printer Spooler service stops, it will automatically start the task that will restart the service and send a notification that the rule triggered.
So this way, users can preemptively fix problems automatically when they occur without having to manually open the Pulseway app and restart the service themselves as that might cause downtimes tell you actually occurred that it happened. So these give you the opportunity and power to ensure that these systems will stay running even if a service crashes or a problem arises.
Jimmy: What is some feedback that you've gotten from users about these features that you're walking me through now; the Rule feature?
Edgar: Actually, the Rule feature was requested by our customers since we missed the first Pulseway version, we always had a feature requests option on the app and people requested features overtime and they actually took part of the product in time. We shaped the product based on user feedback so this Rule mechanism, this Rule engine was designed from cumulative feature requests.
So users usually use this Rule mechanism to set up automation tasks if their services stopped, to automatically restart them to avoid downtimes because it usually takes around five or six minutes for users to notice that there was a notification than to dive in to the systems and see what happened with the service and they restart it and during that time, six minutes, there may be users ... that the service is offline and there's something wrong with their service.
So this actually helps avoid the six-minute delay and increase the availability of the service that you're providing. So ... is all about the customer feedback and it actually took shape the product shape took –
Paul: ... it was basically built by the users from the ground up with ... was shaped for people how they want ... Pulseway became kind of a product that has key features that people have been requesting over the years since it's been launched in 2011.