RapidSpike Features

RapidSpike

Monitor, Protect & Improve your customers digital experience

4.93/5 (14 reviews)

RapidSpike Feature Summary

  • Synthetic user journey monitoring
  • Web test automation
  • Real user monitoring
  • Synthetic testing
  • Uptime monitoring
  • Intelligent page monitoring
  • Web performance monitoring
  • Codefree selenium tests

Competitor Feature Comparison

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Multiple User Accounts
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Learn moreCompare App
API
Accounting Management
Ad hoc Reporting
Alerts / Escalation
Auditing
Benchmarking
Chat
Email Integration
Labeling
Monitoring
Multiple User Accounts
Real Time Data
Real Time Reporting
Tagging
Uptime Monitoring
Vulnerability Scanning
Web Analytics
Widgets
Visit WebsiteCompare App
API
Accounting Management
Ad hoc Reporting
Alerts / Escalation
Auditing
Benchmarking
Chat
Email Integration
Labeling
Monitoring
Multiple User Accounts
Real Time Data
Real Time Reporting
Tagging
Uptime Monitoring
Vulnerability Scanning
Web Analytics
Widgets
Visit WebsiteCompare App

RapidSpike Feature Reviews

11 reviewers had the following to say about RapidSpike's features:

Neil Lawrence

RapidSpike Review

2017-09-25

Not having to wait for the public to tell us when sites are down - we know before them and can track issues over time

Pros

It's easy to get going quickly and start monitoring sites straight away Alerts can be tailored to work around reboots (e.g. reduce to 30 min outages for alerting) Its free version is pretty good It provides a public status page Able to export data from reports It has integrations to other products

Cons

The terminology is often unexplained (monitors vs websites).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dean Hale

Quite a lot of functionality for the cost

2017-09-25

Keeps us up to date on what is happening with our monitored services.

Pros

Real user monitoring helps us monitor page performance for all our audiences wherever they are located in the world.

Cons

Reports are usable although a little basic additional options when choosing historic data would be useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from RapidSpike


Hi Dean,

Really appreciate your feedback and you'll be happy to know we are doing a lot of work to expand our reporting system in the coming weeks.

Read more
Anonymous
(Airlines/Aviation company, 51-200 employees)

Great product delivered by an awesome team

2019-03-08

Our company needed to select a monitoring tool for our web platforms.

Pros

- Broad range of monitoring tools provided - Control we can have on the product E.g. we can define ourselves powerful user journey scenario - Awesome people behind the product delivering a quality of service I've never seen before. - Value for the price is unbeatable This is the type of monitoring tool you can't ignore and, within the market, I can only gives the highest recommandation for this specific product.

Cons

. - The licence management is a bit complex due to the number of monitoring options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Bailey

Excellent support and always open to explore new features.

2017-09-26

Piece of mind and ease of use, also when you need help - RapidSpike support have got your back.

Pros

Its really easy to use, straight forward and you're able to tell with a simple glance that something is wrong when you need to.

Cons

Alert functionality and alert rules seem a little 'detached' from the context of the monitors themselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Symonds

Great website monitoring tool with in-depth features and accurate information

2017-09-22

Pros

One of the immediate features I really like compared to other monitoring solutions is when a website URL is added as a monitor, the Rapid Spike application automatically identifies key pages throughout the site in the event you want specific pages monitored such as the Basket for example or Checkout.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle Thomas

Best most full featured uptime monitoring service available on the market

2019-02-15

Pros

Allows us to monitor all of our sites within one interface.

Cons

The interface can be a bit hard to get your head around, but I know RS are making positive changes in the right direction

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adele Beeby

Piece of mind, value and responsive

2019-01-25

I cannot recommend RapidSpike highly enough. The features are amazing and the team behind the system are amazingly helpful, responsive and extra helpful. They are always willing to help and really like feedback on their product - which is forever evolving! These suppliers are a joy to work with (and you cannot say that often)!

Pros

The RapidSpike system is one of the most important my team has, helping us to monitor our customer's digital experience, across a number of online interfaces (from various suppliers, website and servers).

Cons

Nothing. Every aspect of it is useful and we utilise all of the features on offer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tiffany Prosser

Value for money

2019-01-25

Only issue really is that upon first using the service it can take a little time to get used to the interface to find things.

Pros

- customisable - strong documentation - relatively simple to use - provides a service essential for monitoring and maintaining websites at an affordable price - responsive customer support - open to ideas on improvements or new features

Cons

- Can be a little daunting for new users - some of the terminology used can be a bit jargonistic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alanna Honigman

Excellent tool, great support!

2017-11-16

Pros

I love the alerts and the variety of alerts you can set up with your site and the way it works with GA.

Cons

Might just be me, but I keep forgetting where options are. Maybe UI could be a bit more intuitive!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from RapidSpike


Hi Alanna,

We will be doing a lot of work on our plans and pricing in the new year so hopefully they'll be even more value for you .

We are continuously trying to improve our UI so will take your comments onboard!

Read more
Richard Scales

Fantastic service

2019-03-08

Excellent customer service and they always respond to questions very promptly.

Pros

I love the wealth of features within Rapid Spike, and they keep on adding more and more ensuring our web services are fully covered.

Cons

The user interface could do with being updated to make it easier to get to parts of the software but once you have learnt how things are structured you can get where you need to within a few clicks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Summers

Great features for the price

2019-03-06

We experienced issues with a hosting company in the past and RapidSpike were vital in resolving those conflicts as we were able to go to them with proof.

Pros

The app feels a lot more modern and new features appear all the time.

Cons

Can be a little overwhelming at first, but once everything is set up and you understand where everything is it's quite straightforward.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more