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Rollbar
Full-stack bug and issue tracking for web and mobile apps
Rollbar Reviews - Page 4
263 reviews
Recommended
Gustavo M.
Human Resources, 501-1,000 employees
Used daily for 6-12 months
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We’ve implemented a database timeout so we receive a rollbar error whenever we have a slow query, and we can track the number of occurrences we have. It was very helpful
I’ve added rollbar to many projects and it was very simple and easy to integrate. Rollbar help and getting started was helpful. The tool is useful to understand what are the weakest parts of the applications and what are the most frequent source or errors.
The error grouping sometimes is not perfect and impacts in how much time I should dedicate to group errors properly in order to identify the real amount of errors and occurrences of the same problem in different parts of the application.
Ryan B.
Internet, 11-50 employees
Used daily for 1-2 years
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I reported a major bug to Rollbar 2 months ago. Rollbar support acknowledged the bug and said they opened a bug report and escalated it within their development team. I have since reached out asking for an update 4 times (1 month ago, 25 days ago, 15 days, and 1 day ago). I have received no replies at all. I'm shocked that a company would recognize a bug, say they would fix it, and then not reply at all.
I would not recommend rollbar at all given the way they have treated our issues and their lack of response.
They do not take major bugs seriously, and they will not fix them or even reply. Their error reporting does not point to the right file or line. They rely on an orig_trace to be accurate in order to trace issues back to the correct file and line, but that fundamental orig_trace is incorrect, causing all associated error reports to point to the incorrect file and incorrect line. I raised this bug with them 2 months ago.