SolarWinds Service Desk Alternatives &amp; Competitors

(509)

Top features

Issue Management
5.0
Issue Tracking
5.0
Data Import/Export
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$60/month

Value for money

4.3

0.2

4.5

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

74

137

93

features in common

74

features in common

Freshservice user ratings

Functionality

4.3

(524)

Top features

Survey/Poll Management
5.0
Live Chat
5.0
License Management
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$29/month

Value for money

4.4

0.1

4.5

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

Categories in common

Features

Total

70

184

93

features in common

70

features in common

Zendesk Suite user ratings

Functionality

(3.5K)

Top features

Audit Trail
5.0
Real Time Data
5.0
Customer Complaint Tracking
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$49/month

Value for money

4.2

0.3

4.5

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

72

107

93

features in common

72

features in common

SysAid user ratings

Functionality

4.5

(393)

Top features

Prioritization
5.0
Support Ticket Tracking
5.0
Service Reporting
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Value for money

4.5

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

Categories in common

Features

Total

57

75

93

features in common

57

features in common

ManageEngine ServiceDesk Plus user ratings

Functionality

(189)

Top features

Prioritization
5.0
Document Storage
5.0
Document Management
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$120/year

Value for money

4.2

0.3

4.5

What users say about ManageEngine ServiceDesk Plus' value for money

Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.

AR

Verified reviewer

This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.

Mv

Mike v.

Categories in common

Features

Total

58

130

93

features in common

58

features in common

Freshdesk user ratings

Functionality

4.3

(2.9K)

Top features

Feedback Management
5.0
Problem Management
5.0
Drag & Drop
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$15/month

Value for money

4.4

0.1

4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

61

133

93

features in common

61

features in common

Atera user ratings

Functionality

4.2

(295)

Top features

Real Time Reporting
5.0
Configuration Management
5.0
Remote Monitoring & Management
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$99/month

Value for money

4.7

0.2

4.5

What users say about Atera's value for money

That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.

mc

matthew c.

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).

JM

Josh M.

Categories in common

Features

Total

61

161

93

features in common

61

features in common

Zoho Desk user ratings

Functionality

4.5

(2K)

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$14/month

Value for money

4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

62

176

93

features in common

62

features in common

LiveAgent user ratings

Functionality

4.6

(1.3K)

Top features

Inbox Management
5.0
Chat/Messaging
5.0
Computer Telephony Integration
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$9/month

Value for money

4.7

0.2

4.5

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

50

86

93

features in common

50

features in common

TeamDynamix user ratings

Functionality

4.1

(126)

Top features

Workflow Management
5.0
Asset Lifecycle Management
5.0
Service Catalog
4.8

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Value for money

4.2

0.3

4.5

What users say about TeamDynamix's value for money

Our university is new to using the software, but the overall transition to TDX has been great. I really enjoy the culture of TDX and their want to continue to improve.

Juliana N.

Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus.

PD

Paul D.

Categories in common

Features

Total

44

66

93

features in common

44

features in common

ServiceNow user ratings

Functionality

4.5

(185)

Top features

Project Management
4.8
Support Ticket Tracking
4.7
Performance Metrics
4.7

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Value for money

4.2

0.3

4.5

What users say about ServiceNow's value for money

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.

AR

Verified reviewer

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.

SN

Soumalya N.

Categories in common

Features

Total

65

99

93

features in common

65

features in common

TOPdesk user ratings

Functionality

(52)

Top features

Support Ticket Management
5.0
Real Time Notifications
5.0
Incident Management
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$66/month

Value for money

4.5

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

RB

Robert B.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

GC

Graeme C.

Categories in common

Features

Total

82

136

93

features in common

82

features in common

Vivantio user ratings

Functionality

4.2

(167)

Top features

Remote Access/Control
5.0
IT Asset Management
5.0
Customizable Branding
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$42/month

Value for money

4.2

0.3

4.5

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Categories in common

Features

Total

83

156

93

features in common

83

features in common

Alloy Navigator user ratings

Functionality

(52)

Top features

Alerts/Escalation
5.0
Workflow Configuration
5.0
Reporting/Analytics
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$19/month

Value for money

4.5

What users say about Alloy Navigator's value for money

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

JH

John H.

I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.

GH

Graham H.

Categories in common

Features

Total

86

184

93

features in common

86

features in common

EcholoN user ratings

Functionality

4.8

(35)

Top features

Document Storage
5.0
Activity Dashboard
5.0
Task Management
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Categories in common

Features

Total

78

122

93

features in common

78

features in common

C2 ATOM user ratings

Functionality

4.0

(13)

Top features

Queue Management
5.0
Knowledge Base Management
5.0
Interaction Tracking
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$44/month

Value for money

4.2

0.3

4.5

What users say about C2 ATOM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.

SL

Sandhya L.

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

RT

Rachelle T.

Categories in common

Features

Total

66

111

93

features in common

66

features in common

TeamSupport user ratings

Functionality

4.3

(829)

Top features

Support Ticket Tracking
5.0
Real-time Consumer-facing Chat
5.0
Incident Management
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$49/month

Value for money

4.4

0.1

4.5

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Features

Total

55

75

93

features in common

55

features in common

ChangeGear user ratings

Functionality

3.9

(50)

Top features

Macros/Templated Responses
5.0
Email Management
5.0
Knowledge Base Management
4.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Value for money

4.1

0.4

4.5

What users say about ChangeGear's value for money

Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.

AR

Verified reviewer

The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.

PC

Paula C.

Categories in common

Features

Total

80

172

93

features in common

80

features in common

Issuetrak user ratings

Functionality

(181)

Top features

Help Desk Management
5.0
Real Time Reporting
5.0
Problem Management
5.0

SolarWinds Service Desk user ratings

Functionality

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Pricing

Starting from

$69/month

Value for money

4.5

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.

AR

Verified reviewer

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

Categories in common

Features

Total

72

104

93

features in common

72

features in common

ky2help user ratings

Functionality

4.1

(14)

Top features

Self Service Portal
5.0
Customer Database
5.0
Access Controls/Permissions
5.0

SolarWinds Service Desk user ratings

Functionality