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SolarWinds Service Desk Alternatives

How do SolarWinds Service Desk alternatives compare?

Zendesk and Freshservice stand out as its top competitors based on similarity, popularity and user reviews. When comparing SolarWinds Service Desk to its top 100 alternatives, ConnectWise Control has the highest rating, with Freshdesk as the runner-up, and SolarWinds Service Desk ranking 7th place. Zendesk has the most reviews with a total of 2,701, while SolarWinds Service Desk has 521. Users say ConnectWise Control tops the list for value for money followed by Freshdesk, while SolarWinds Service Desk comes in 10th. Users also say Freshdesk and ConnectWise Control are the easiest to use, while SolarWinds Service Desk takes 5th place.

What are the top 5 alternatives to SolarWinds Service Desk?


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Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to SolarWinds Service Desk

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

68

178

93

features in common

68

features in common

Zendesk's unique features

  • Multi-Channel Data Collection

  • Automatic Call Distribution

  • Customer Complaint Tracking

  • Full Text Search

SolarWinds Service Desk's unique features

  • Network Monitoring

  • Requisition Management

  • Categorization/Grouping

  • Relationship Mapping

Starting from

$19/month

Value for money

4.1

0.4

4.5

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Freshservice

4.5
(424)

A complete IT service management (ITSM) tool for business

Features

Total

73

133

93

features in common

73

features in common

Freshservice's unique features

  • Status Tracking

  • Routing

  • Sell Side (Customers)

  • Mobile Alerts

SolarWinds Service Desk's unique features

  • Real Time Reporting

  • Customer Service Analytics

  • Data Mapping

  • Dashboard Creation

Starting from

$19/month

Value for money

4.5
4.5

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.

EK

Emily K.

Features

Total

56

85

93

features in common

56

features in common

ManageEngine ServiceDesk Plus' unique features

  • Risk Management

  • Milestone Tracking

  • Time & Expense Tracking

  • Issue Management

SolarWinds Service Desk's unique features

  • Data Mapping

  • Customer Segmentation

  • CRM

  • Maintenance Management

Starting from

$495/year

Value for money

4.3

0.2

4.5

What users say about ManageEngine ServiceDesk Plus' value for money

Its integration with Active Directory allows for easy and seamless log in and authentication which makes the experience wonderful.

WP

Wanzi P.

This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.

Mv

Mike v.

JIRA Service Management

4.4
(277)

The only ITSM solution built on the Jira platform

Features

Total

69

93

93

features in common

69

features in common

JIRA Service Management's unique features

  • Patch Management

  • Queue Management

  • Time & Expense Tracking

  • Reporting & Statistics

SolarWinds Service Desk's unique features

  • Relationship Mapping

  • CMDB

  • Categorization/Grouping

  • Scheduled / Automated Reports

Starting from

$20/month

Value for money

4.2

0.3

4.5

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

ServiceNow

4.5
(85)

Enterprise IT service cloud solutions

Features

Total

45

66

93

features in common

45

features in common

ServiceNow's unique features

  • Data Visualization

  • Support Ticket Tracking

  • IT Cost Management

  • Approval Process Control

SolarWinds Service Desk's unique features

  • Active Directory Integration

  • Live Chat

  • Collaboration Tools

  • Help Desk Management

Value for money

4.2

0.3

4.5

What users say about ServiceNow's value for money

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Miguel S.

SysAid

4.5
(344)

Automate IT tasks and workflows with SysAid's ITSM solution

Features

Total

58

78

93

features in common

58

features in common

SysAid's unique features

  • Macros/Templated Responses

  • Status Tracking

  • Approval Process Control

  • IT Asset Tracking

SolarWinds Service Desk's unique features

  • Real Time Data

  • Cost Tracking

  • Customizable Fields

  • Data Import/Export

Value for money

4.5
4.5

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

Spiceworks

4.4
(502)

Server and website monitoring software

Features

Total

34

48

93

features in common

34

features in common

Spiceworks' unique features

  • Activity Monitoring

  • Capacity Management

  • Web Traffic Reporting

  • Bandwidth Monitoring

SolarWinds Service Desk's unique features

  • Online Forums

  • Auto-Responders

  • Multi-Language

  • Alerts/Notifications

Value for money

4.6

0.1

4.5

What users say about Spiceworks' value for money

I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.

Neal J.

Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.

RC

Ryan C.

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

56

119

93

features in common

56

features in common

Freshdesk's unique features

  • IVR / Voice Recognition

  • Dispatch Management

  • Third Party Integrations

  • Cataloging/Categorization

SolarWinds Service Desk's unique features

  • Problem Management

  • Help Desk Management

  • Active Directory Integration

  • Client Portal

Starting from

$18/month

Value for money

4.4

0.1

4.5

What users say about Freshdesk's value for money

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

TeamSupport

4.5
(799)

B2B Customer Support Software

Features

Total

64

101

93

features in common

64

features in common

TeamSupport's unique features

  • Forms Management

  • Macros/Templated Responses

  • Real-time Updates

  • Application Management

SolarWinds Service Desk's unique features

  • Knowledge Management

  • Procurement Management

  • Service Reporting

  • CMDB

Starting from

$50/month

Value for money

4.4

0.1

4.5

What users say about TeamSupport's value for money

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

Giva

4.9
(37)

Cloud based help desk software for businesses of all sizes

Features

Total

49

69

93

features in common

49

features in common

Giva's unique features

  • Issue Management

  • Support Ticket Tracking

  • Macros/Templated Responses

  • Chat/Messaging

SolarWinds Service Desk's unique features

  • Customer Segmentation

  • Tagging

  • Auto-Responders

  • Compliance Tracking

Starting from

$29/month

Value for money

4.7

0.2

4.5

What users say about Giva's value for money

The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality.

AR

Anonymous Reviewer

We have had great success implementing Giva as our help desk tool. Each step of the way the folks at Giva have been very efficient and supportive.

GT

Gary T.

KACE

4.1
(12)

Unified Endpoint Management by KACE. Where Next Meets Now.

Features

Total

50

67

93

features in common

50

features in common

KACE's unique features

  • User Management

  • Data Visualization

  • Capacity Management

  • Interaction Tracking

SolarWinds Service Desk's unique features

  • Customer Segmentation

  • Online Forums

  • Service Reporting

  • Real-Time Chat

Starting from

$2.4/year

Value for money

3.8

0.7

4.5

What users say about KACE's value for money

KACE has been wonderful for us for years. We did use it for full issue ticketing with the company for years but have recently moved to another program for this purpose.

Dillon K.

Amazing, from all point of view, from products to customer service.

iD

iulian D.

Alloy Navigator

4.6
(49)

Award winning IT Asset Mgmt and Service Mgmt platform

Features

Total

84

162

93

features in common

84

features in common

Alloy Navigator's unique features

  • Barcoding/RFID

  • Reservations Management

  • License Inventory

  • Inventory Tracking

SolarWinds Service Desk's unique features

  • Live Chat

  • Customer Segmentation

  • Monitoring

  • Auto-Responders

Starting from

$19/month

Value for money

4.5
4.5

What users say about Alloy Navigator's value for money

I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.

GH

Graham H.

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

JH

John H.

BOSSDesk

4.6
(98)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

74

107

93

features in common

74

features in common

BOSSDesk's unique features

  • Configurable Workflow

  • Inbox Management

  • SMS Messaging

  • Audit Trail

SolarWinds Service Desk's unique features

  • Event Triggered Actions

  • Relationship Mapping

  • Multi-Language

  • Data Mapping

Starting from

$19/month

Value for money

4.7

0.2

4.5

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Jessie M.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

PH

Phil H.

FootPrints

3.4
(27)

IT service desk automation software for mid-size businesses.

Features

Total

26

34

93

features in common

26

features in common

FootPrints' unique features

  • Availability Management

  • Capacity Management

  • Reporting & Statistics

  • Third Party Integrations

SolarWinds Service Desk's unique features

  • Inventory Management

  • Scheduled / Automated Reports

  • Email Templates

  • Automated Routing

Starting from

$1,000

Value for money

3.4

1.1

4.5

What users say about FootPrints' value for money

Every time there is an issue, ends up it's usually a know defect. There are so many known defects with this garbage software that it causes memory leaks.

AR

Anonymous Reviewer

We then use Footprints in IT Project Management (Footprints forms are super customizable and this was very useful for registering and monitoring projects).

Alessandro M.

EcholoN

4.7
(26)

Help desk software for managing customer service processes

Features

Total

87

180

93

features in common

87

features in common

EcholoN's unique features

  • Online Ticketing

  • Communications Management

  • Queue Management

  • Engagement Tracking

SolarWinds Service Desk's unique features

  • Categorization/Grouping

  • Data Mapping

  • Online Forums

  • Device Auto Discovery

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

83

136

93

features in common

83

features in common

Vivantio's unique features

  • Queue Management

  • Engagement Tracking

  • Inventory Tracking

  • Usage Tracking/Analytics

SolarWinds Service Desk's unique features

  • Relationship Mapping

  • License Management

  • Requisition Management

  • Monitoring

Starting from

$42/year

Value for money

4.2

0.3

4.5

What users say about Vivantio's value for money

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

ChangeGear

4.0
(50)

Comprehensive change and service management.

Features

Total

56

77

93

features in common

56

features in common

ChangeGear's unique features

  • Support Ticket Tracking

  • Task Progress Tracking

  • Employee Self Service

  • Performance Monitoring

SolarWinds Service Desk's unique features

  • Customizable Reports

  • Customer Segmentation

  • CRM

  • Auto-Responders

Value for money

4.0

0.5

4.5

What users say about ChangeGear's value for money

Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.

AR

Anonymous Reviewer

The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.

PC

Paula C.

ConnectWise Control

4.7
(1.7K)

Remote meeting platform for resolving customers' queries

Features

Total

25

59

93

features in common

25

features in common

ConnectWise Control's unique features

  • Email Reminders

  • Video Conferencing

  • Queue Management

  • Multiple Monitor Access

SolarWinds Service Desk's unique features

  • Customizable Fields

  • Event Triggered Actions

  • Scheduled / Automated Reports

  • CMDB

Starting from

$29/month

Value for money

4.6

0.1

4.5

What users say about ConnectWise Control's value for money

We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.

RB

Rory B.

The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.

BM

Broc M.

Issuetrak

4.5
(157)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

70

108

93

features in common

70

features in common

Issuetrak's unique features

  • Customer Database

  • Real Time Monitoring

  • Task Progress Tracking

  • Commenting/Notes

SolarWinds Service Desk's unique features

  • License Management

  • Procurement Management

  • Compliance Tracking

  • Relationship Mapping

Starting from

$59/month

Value for money

4.5
4.5

What users say about Issuetrak's value for money

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.

BT

Bradd T.

Canfigure

4.8
(12)

Modular ITSM and ITAM solution based on ITIL principles

Features

Total

72

118

93

features in common

72

features in common

Canfigure's unique features

  • Feedback Management

  • Configurable Workflow

  • Request Assignment

  • Location Tracking

SolarWinds Service Desk's unique features

  • Event Triggered Actions

  • Customer Service Analytics

  • Contact Database

  • Remote Access/Control

Value for money

4.6

0.1

4.5

What users say about Canfigure's value for money

Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.

WM

Will M.

With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.

Paul N.

Deepser

4.5
(12)

IT service desk, ticketing, and asset management software

Features

Total

77

122

93

features in common

77

features in common

Deepser's unique features

  • Patch Management

  • Customer Database

  • Email Alerts

  • Remote Monitoring & Management

SolarWinds Service Desk's unique features

  • Recurring Issues

  • Rules-Based Workflow

  • Contact Database

  • Customer Service Analytics

Value for money

4.6

0.1

4.5

What users say about Deepser's value for money

Nothing in particular or it is too early to find defects.

Carlo M.

Ease of use; competent project managers and support team.

NM

Nadia M.

SeamlessDesk

4.6
(30)

Simple. Affordable. Service Desk Software.

Features

Total

65

120

93

features in common

65

features in common

SeamlessDesk's unique features

  • Projections

  • Project Workflow

  • Support Ticket Tracking

  • Inventory Tracking

SolarWinds Service Desk's unique features

  • Assignment Management

  • Procurement Management

  • Online Forums

  • Customer Service Analytics

Starting from

$25/month

Value for money

4.8

0.3

4.5

What users say about SeamlessDesk's value for money

The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.

DR

Don R.

My experience has been great. Support is very responsive and the product does what we want it to.

LK

Lou K.

Features

Total

56

73

93

features in common

56

features in common

InvGate Service Desk's unique features

  • Third Party Integrations

  • Template Management

  • Interaction Tracking

  • SSL Security

SolarWinds Service Desk's unique features

  • Customizable Reports

  • Compliance Tracking

  • Cost Tracking

  • Device Auto Discovery

Value for money

4.5
4.5

What users say about InvGate Service Desk's value for money

I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.

MC

Malcom C.

The interface is awesome. We believe that in these terms is the best software on the market.

SO

Sergio O.

OTRS

4.5
(64)

Helpdesk software for customer service management teams

Features

Total

65

99

93

features in common

65

features in common

OTRS's unique features

  • Task Planning

  • Configurable Workflow

  • Commenting/Notes

  • Customer Database

SolarWinds Service Desk's unique features

  • Document Storage

  • License Management

  • Active Directory Integration

  • Event Triggered Actions

Value for money

4.5
4.5

What users say about OTRS's value for money

The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).

Omar S.

Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.

FT

Francis T.

CloudBlue PSA

4.5
(22)

The next generation of professional services automation.

Features

Total

74

303

93

features in common

74

features in common

CloudBlue PSA's unique features

  • Customer History

  • Audit Trail

  • Lead Qualification

  • Hourly Billing

SolarWinds Service Desk's unique features

  • Scheduled / Automated Reports

  • Relationship Mapping

  • Device Auto Discovery

  • Data Mapping

Starting from

$65/month

Value for money

4.4

0.1

4.5

What users say about CloudBlue PSA's value for money

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.

SM

Shawn McGee ,.

Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.

BC

Bryan C.

Wix Answers

4.6
(21)

The only platform with all support channels in one place.

Features

Total

38

90

93

features in common

38

features in common

Wix Answers' unique features

  • Content Management

  • Customer Complaint Tracking

  • Customer History

  • Social Media Integration

SolarWinds Service Desk's unique features

  • Supplier Management

  • Maintenance Scheduling

  • Change Management

  • IT Asset Management

Starting from

$24/month

Value for money

4.3

0.2

4.5

What users say about Wix Answers' value for money

It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.

AV

Antonios V.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Virima

4.6
(11)

Web-based platform for managing and automating IT operation

Features

Total

29

36

93

features in common

29

features in common

Virima's unique features

  • Availability Management

  • Data Visualization

  • Change Planning

  • Audit Trail

SolarWinds Service Desk's unique features

  • Auto-Responders

  • Real Time Analytics

  • Single Sign On

  • Issue Auditing

Starting from

10,000/year

Value for money

4.9

0.4

4.5

What users say about Virima's value for money

Great product; feature rich. Team seems responsive and looking to help us be successful.

TL

Taylor L.

It has been a great product, and they have been a great organization to work with.

AR

Anonymous Reviewer

IncidentMonitor

4.1
(7)

Service desk software with self-service web portal support

Features

Total

50

60

93

features in common

50

features in common

IncidentMonitor's unique features

  • Availability Management

  • Macros/Templated Responses

  • Customer Database

  • Reporting & Statistics

SolarWinds Service Desk's unique features

  • Real Time Data

  • Workflow Management

  • Categorization/Grouping

  • Drag & Drop

Atera

4.6
(218)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

Features

Total

63

131

93

features in common

63

features in common

Atera's unique features

  • Remote Monitoring & Management

  • File Transfer

  • Real Time Monitoring

  • Proposal Generation

SolarWinds Service Desk's unique features

  • Procurement Management

  • Data Mapping

  • Requisition Management

  • Auto-Responders

Starting from

$79/month

Value for money

4.7

0.2

4.5

What users say about Atera's value for money

The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.

TM

Ted M.

It's a great and easy tool, just a few more features and will be perfect.

TE

Tamer E.

VIZOR IT Asset Management

4.0
(1)

ITIL Certified IT Service and Asset Management Solution

Features

Total

77

130

93

features in common

77

features in common

VIZOR IT Asset Management's unique features

  • Audit Trail

  • Document Management

  • Approval Process Control

  • Work Order Management

SolarWinds Service Desk's unique features

  • Event Triggered Actions

  • Drag & Drop

  • Real Time Data

  • Scheduled / Automated Reports

ServiceWise

4.7
(3)

Web based help desk management software

Features

Total

48

58

93

features in common

48

features in common

ServiceWise's unique features

  • Availability Management

  • Audit Trail

  • Feedback Management

  • IT Asset Tracking

SolarWinds Service Desk's unique features

  • Cost Tracking

  • Online Forums

  • Supplier Management

  • Real Time Data

Halp

5.0
(2)

Ticketing, powered by your Slack conversations

Features

Total

34

44

93

features in common

34

features in common

Halp's unique features

  • Third Party Integrations

  • Macros/Templated Responses

  • Remote Support

  • Availability Management

SolarWinds Service Desk's unique features

  • Monitoring

  • Maintenance Scheduling

  • Activity Dashboard

  • Online Forums