Samanage vs Autotask Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Adrian Jenkins

Great ITSM tool

2014-11-07

Pros

Overall it's a very, very good tool and one that I have and do recommend to other clients (and that comes from someone who has implemented ZenDesk, Citrix GotoAssist Service Desk and AutoTask for previous clients).

Cons

Samanage operate on an Agile product development, so the enhancement roadmap not publicized (but they do accept suggestions and let you know if they are being planned).

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Samanage

Get out there and try it. Use the forums/community for assistance.

Source: Software Advice
Helpful?   Yes   No
Samanage Reviews
Samanage
IT Service Desk & Asset Management Software
Read more
Adrian Jenkins

Verified Reviewer

Very, very good ITSM/Asett Management/Helpdesk tool

2014-11-06

Overall a very, very good tool and one that I have and do recommend to other clients (and that comes from someone who has implemented ZenDesk, Citrix GotoAssist Service Desk and AutoTask for previous clients).

Pros

Very easy to use. Very helpful, friendly and responsive staff. Good community with high participation by staff

Cons

Samanage operate on an Agile product development so enhancement roadmap not publicized

Source: GetApp
4 of 4 people found this review helpful
Helpful?   Yes   No
Samanage Reviews
Samanage
IT Service Desk & Asset Management Software
Read more