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SolarWinds Service Desk vs BOSSDesk Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

Category Leaders

BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

19

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

530

5

4

3

2

1

340

172

17

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

102

5

4

3

2

1

61

39

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

Pros

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.
I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.
Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

Cons

By that I mean the lack of reports and reporting tools.
Reporting doesn't report accurately compared to a custom query, which is odd.
There also has been lots of testing. Also some of the updates have broken our work flows.

Cons

The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase.
Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses.
Missing a few things we had in 3.9. Used to be able to itemize purchases in tickets.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features95
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Barcode / Ticket Scanning
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Categorization/Grouping
  • Change Management
  • Change Planning
  • Change Tracking
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • User Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features108
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Barcode / Ticket Scanning
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Categorization/Grouping
  • Change Management
  • Change Planning
  • Change Tracking
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • User Management
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations39
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations1
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BOSSDesk logo

BOSSDesk

Excellent platform for Service Desk

Reviewed 3 years ago

We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.

Pros

Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Cons

At this time we do not have any issues with the platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BOSSDesk

Support Central Is the Bomb!!

Reviewed 3 years ago

We use the software for our helpdesk and asset management solution. Both features are robust and easily customizable. The Dell integration for warranty information on assets is awesome. Looking forward to HP integration as well.

Pros

The customization and support has really improved since the previous version. The service desk makes ticket creation a breeze and saves huge amounts of time

Cons

Nothing there isnt anything i can think of that hasnt been addressed

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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BOSSDesk

Great ticket management tool!

Reviewed a year ago

Overall, BOSS is an important tool in my day to day business. Not only is it how we manage our help desk for tickets/requests, but has been extremely helpful managing assets.

Pros

Excellent tool for managing help desk tickets and assets.

Cons

Navigation around the product can be slow.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BOSSDesk logo

BOSSDesk

Best Value Asset management application

Reviewed 4 years ago

Cost friendly and efficient application for helpdesk and asset management

Pros

Boss has help desk, Inventory Management, Asset management functionalities... all rolled into one platform! Best value for organizations looking to streamline their operations

Cons

Integration and work flow set up during the initial stages can be complicated. customization can also be tricky though they have an efficient support team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BOSSDesk

I like the features and the functionality that are provided.

Reviewed 5 years ago

It is very easy for staff members to send IT help desk request and they can keep track on the progress of their request.

Pros

One of the feature I like is the ability to create rules so that tickets can directly to a specific teck person. For example if someone is doing just Cisco, all VPN request will go directly to that person.

Cons

User friendly part need to be addressed because most of the features are not easy to manage, someone need to be an IT person in order to create a template and some of the features are not easy to locate on the portal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BOSSDesk

BOSS Support Central

Reviewed 6 years ago

We began evaluating service desk solutions early in 2015. We reviewed options that were both on-premise and cloud-based, systems designed for large organizations and small ones, web-based vs. Windows, different levels of automation and reporting, and much more. In the end, BOSS Solutions was the clear winner for us. As we progressed with our testing, their development team worked very closely with our staff to further customize the product for us and our unique needs. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. We have been using Support Central for almost 1 year and are very pleased. I can highly recommend them as a top-notch service desk solution provider.

Pros

Very flexible. Easy to use interface. Scalable. BOSS worked with us to customize it for our needs.

Cons

We had to create a few reports on our own, but that will be true with any system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BOSSDesk

Boss Desk is the Boss for our shop

Reviewed 4 years ago

Boss Desk forces us to revisit our processes and policies to ensure they follow ITIL and make us do a better job of process flows and efficiency identification.

Pros

It is an easy way to implement ITIL principles. The agency is open to making adjustments to the product based on feedback from customers.

Cons

I don't always know what the status of adjustments from feedback may be and when something may be implemented.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BOSSDesk

BOSS has been a great addition to our Help-Desk team, we love this application.

Reviewed 5 years ago

Keeping track and record of all my help-desk tickets, it helps the team go back and search the database for resolved issues, the team works fater and better organized.

Pros

The application is super easy to use, easy to customize and they are always available to assist with any issues.

Cons

The reporting needs improvement, it can be a little confusing creating your reports, a better mobile app would be a plus and also workflow approval process.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BOSSDesk

Excellent product, Customer Support and adaptability!

Reviewed 6 years ago

Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization.

Pros

Customer Service and Flexibility

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BOSSDesk

Great Product

Reviewed 4 years ago

Great reliable service

Pros

Ticketing System, Hardware Tracking, department Interaction

Cons

At the moment can think of any cons or setbacks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BOSSDesk

BOSS Solutions has been our partner for 10 years

Reviewed 6 years ago

We have been partnering with BOSS Solutions since 2007 when they introduced DiagWin. It's been one of the most successful decisions we've made. Our positive experiences have encouraged us to extend this application into other county departments, and we've never regretted that decision. BOSS Solutions has offered their knowledge and experience to discuss options and to guide us on how to use their applications most effectively.

Pros

Superior customer service along with a solid, well-supported application

Cons

They need to improve their communication of new features and functions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BOSSDesk logo

BOSSDesk

Great ticketing and asset management solution

Reviewed 6 years ago

BOSS allows us to keep accurate inventory of our technology infrastructure. The ticketing/help desk functionality and reporting allows us to ensure that our end users issues are addressed appropriately and in a timely manner. You would be hard pressed to find a solution that offers everything that BOSS does at a price point that fits the budget.

Pros

Helpdesk ticketing, inventory, reporting

Cons

SQL process does get pretty intensive and can tend to eat up a lot of resources.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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BOSSDesk

Amazing product

Reviewed 8 years ago

Compared a few different products and for generous amount of everything that is offered in this product at such a great cost we couldn't go wrong. Yes some of the other products were a little cheaper but they didn't include the whole package. With this solution we got everything we needed including service desk, asset management, inventory, computer management, mobile apps and more. The staff at BOSS were always friendly and were great at helping us set up the product and training my staff on using it. I've used many other products but can say that this one is the best I have ever used and will be using this for a longtime to come

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Jordan for your review and wonderful feedback of the BOSS Asset Management product. Your feedback assists us in the ongoing improvement of the product for all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BOSSDesk

My most useful tools providing service to my customers. Support Central, Web and Mobile Helpdesk.

Reviewed 5 years ago

Implements our service response and keeps history.

Pros

Quickly write a ticket and assign it. Distributes with ease on 3 platforms. Support is very responsive and they've always helped me. Looking forward to the new web version. I hope to set it up with an ITIL theme. Very reasonably priced. Lots of webinars.

Cons

Someone in my organization designed the hierarchy before I got here and I would have done it differently. Will correct it when mapping to the new version. Had to learn SQL to get the kind of reports that I wanted.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BOSSDesk

Very User and Agent Friendly Application

Reviewed 2 years ago

I solve computer issues remotely with Boss Desk as well as track the work we're doing in the office via walkups. With the use that we need I feel it does an excellent job at fulfilling it. I really enjoy many aspectsa of BossDesk that makes my work run smoothly! We rely heavily on this application and I couldn't see it any other way.

Pros

I enjoy the user interface and find it very easy to use on both the agent view and requester view. In my job I'm not only responding and dealing with tickets but putting in tickets for other issues and experience little to no issues! Very easy to see where I need to do.

Cons

There's only one thing I truly have to complain about and it's the weird refresh error I get. If I have bossdesk open for maybe an hour or so with no activity the moment I go to use it it'll freeze, refresh, and then give me an error screen. Then I just follow my bookmarked link and it all works again. I've become pretty used to it so it hasn't been too much of a pain if I'm honest!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BOSSDesk logo

BOSSDesk

Awesome product and support team for automating and streamlining your service desk.

Reviewed 2 years ago

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pros

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Cons

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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BOSSDesk

It's the backbone for many of our service departments

Reviewed 7 years ago

BOSS Solutions Support Central has proven to be a flexible and reliable asset for many of our service departments throughout Forsyth County. It's the primary means for all county employees to request assistance with computer and communications related issues. Our GIS department uses Support Central for every service request it receives and it's employees use the timesheet feature to track their time...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Rick for your positive review and feedback of the BOSS Support Central product. We are glad that the product continues to bring such great benefit to Forsyth County and your feedback helps us to continue to improve the product for all of our customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BOSSDesk

Easy to get started

Reviewed 4 years ago
Pros

BOSS Support Central has all the features you could want to manage your devices and service requests. Adding users, rolls, or importing devices was super simple with LDAP or csv upload

Cons

The reporting needs to be fleshed out along with the software maintenance features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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BOSSDesk

I am enjoying using the software. "Wonderful Product"!!!

Reviewed 6 years ago

Pros: The software works very well for our tickets, assets, inventory and warehouse management system. Cons: None from BOSS Customer Service: EXCELLENT!!! (A++)

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Kathy for your positive review and wonderful feedback of the BOSS Asset Management product. Your feedback helps us to continually improve the product for all of our customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

BOSSDesk logo

BOSSDesk

BOSSDesk continues to amaze

Reviewed 6 years ago

The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures.

Pros

The ease of use for technicians. Very flexible in creating workflow like processes. Additional functionality continues to be added. The integration with service requests with standard tickets and the ability to define your own forms.

Cons

reporting is still very basic and limiting and needs some serious work. Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses. Integration with AD is nice, but needs to be expanded to use more of the attributes vs. having to manually enter when the data is already available to pull.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

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BOSSDesk

Great ticketimg system and easy freindly!!

Reviewed 3 years ago

We are upgrading our system to v4.0 web based an is awesome, I like it because is more easy friendly and better to manage. I had less trouble implementing some settings and creating the service catalogs. I think that this is great ticketing system. I never have issues with support, they always help me, especially [SENSITIVE CONTENT HIDDEN], he is very knowledgeable and vey kind. Kudos for [SENSITIVE CONTENT HIDDEN]!

Pros

That now they have the web based version, which we are in the process of upgrading. Also, the service catalogs, routing rules, reports, and the way to mage all the settings, is way easier than before.

Cons

I didn't like the reporting system. I had to contact support, if I wouldn't be able to create my SQL queries.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BOSSDesk

Products Capabilities

Reviewed 3 years ago

Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere .

Pros

There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports.

Cons

Not keeping customer update up coming features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BOSSDesk

Great Customer Service

Reviewed 4 years ago

Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies.

Pros

BOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.

Cons

Their latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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BOSSDesk

Effective and flexible service

Reviewed 6 years ago

We've been a customer of BOSS Solutions for 10 years and our organization depends on Support Central hourly to track issues and service requests. Several departments provide services as assigned by Support Central.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Rick for positive review, feedback and ongoing support of the BOSS suite of products. We appreciate your feedback which helps us to continue to improve the products for all of our customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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BOSSDesk

Excellent support for a stellar product

Reviewed 6 years ago

We've been a customer of BOSS Solutions for 10 years and their asset management solution has become an integral part of our service organization. We depend on the asset inventory and software inventory every day.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Rick for positive review, feedback and ongoing support of the BOSS suite of products. We appreciate your feedback which helps us to continue to improve the products for all of our customers.