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SolarWinds Service Desk vs BOSS Solutions Suite Comparison

Overview

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

BOSS Solutions Suite is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both cloud...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

332

165

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

(93)

5

4

3

2

1

57

35

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs.
We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW.

Pros

Wonderful features offered through it for the customers, and most of all Fantastic Tech Support and guidance in making it work for you from the Boss Organization.
BOSS has been a great product within our county, allowing IT to better streamline support needs. BOSS support has also been great to work with and help us get to where we are going.
Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application.

Cons

I have not encountered any problems or things that I dislike about this software.
The costs of adding extra administrators so we were limited.
We have been using Samanage for almost a full year now, and don't have too many complaints. It has a lot of functionality and is solving for our ticket system, inventory, and change management needs.

Cons

Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.
If I have bossdesk open for maybe an hour or so with no activity the moment I go to use it it'll freeze, refresh, and then give me an error screen.
You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features74
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Categorization
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Contractor Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Disposal Management
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • Geographic Maps
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Location Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Online Catalog
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Procurement Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Request Assignment
  • Request Routing
  • Requisition Management
  • Rich Text Editor
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Scheduled Reporting
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Tracking
  • Time & Expense Tracking
  • Timesheets
  • Widgets
  • Workflow Management
  • Total features64
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Categorization
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Contractor Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Disposal Management
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • Geographic Maps
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Location Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Online Catalog
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Procurement Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Request Assignment
  • Request Routing
  • Requisition Management
  • Rich Text Editor
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Scheduled Reporting
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Tracking
  • Time & Expense Tracking
  • Timesheets
  • Widgets
  • Workflow Management

Integrations

  • Total integrations25
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations1
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SolarWinds Service Desk vs. BOSS Solutions Suite

See how SolarWinds Service Desk and BOSS Solutions Suite stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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