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SolarWinds Service Desk vs BrandMaker Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

BrandMaker helps enterprise marketing leaders get on top of the five key elements of their marketing operations: marketing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

336

167

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

5

4

3

2

1

7

3

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Pros

Not enoughreviews yet

Cons

By that I mean the lack of reports and reporting tools.

JM

Jada M.

Reporting doesn't report accurately compared to a custom query, which is odd.

TM

Tim M.

Some of the customizations of the user portal are a bit hard to find from the admin side.

SC

Scott C.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features93
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Approval Workflow
  • Artwork Management
  • Asset Categorization
  • Asset Library
  • Asset Lifecycle Management
  • Asset Sharing
  • Asset Tracking
  • Assignment Management
  • Audience Targeting
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Billing & Invoicing
  • Brand Guidelines
  • Brand Management
  • Budget Control
  • Budgeting/Forecasting
  • Business Process Automation
  • CMDB
  • CMS Integration
  • CRM
  • Calendar Management
  • Call Center Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Capacity Management
  • Cash Flow Management
  • Categorization/Grouping
  • Change Management
  • Channel Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Consolidation/Roll-Up
  • Contact Database
  • Content Library
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Digital Asset Management
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Editorial Calendar
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Expense Management
  • File Conversion
  • File Management
  • Filtering
  • Financial Analysis
  • Financial Management
  • Full Text Search
  • Gantt/Timeline View
  • Graphical Workflow Editor
  • Help Desk Management
  • IT Asset Management
  • Image Editing
  • Image Library
  • Incident Management
  • Integrations Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Generation
  • Lead Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Calendar
  • Media Planning
  • Metadata Management
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multimedia Support
  • Multiple Format Support
  • Multiple Output Formats
  • Network Monitoring
  • Online Forums
  • Order Management
  • Performance Metrics
  • Pipeline Management
  • Planning Tools
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Catalog
  • Profit/Loss Statement
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requisition Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Service Reporting
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Management
  • Social Media Monitoring
  • Social Performance Management
  • Spend Management
  • Strategic Planning
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • User Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Watermarking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features140
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Approval Workflow
  • Artwork Management
  • Asset Categorization
  • Asset Library
  • Asset Lifecycle Management
  • Asset Sharing
  • Asset Tracking
  • Assignment Management
  • Audience Targeting
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Billing & Invoicing
  • Brand Guidelines
  • Brand Management
  • Budget Control
  • Budgeting/Forecasting
  • Business Process Automation
  • CMDB
  • CMS Integration
  • CRM
  • Calendar Management
  • Call Center Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Capacity Management
  • Cash Flow Management
  • Categorization/Grouping
  • Change Management
  • Channel Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Consolidation/Roll-Up
  • Contact Database
  • Content Library
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Digital Asset Management
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Editorial Calendar
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Expense Management
  • File Conversion
  • File Management
  • Filtering
  • Financial Analysis
  • Financial Management
  • Full Text Search
  • Gantt/Timeline View
  • Graphical Workflow Editor
  • Help Desk Management
  • IT Asset Management
  • Image Editing
  • Image Library
  • Incident Management
  • Integrations Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Generation
  • Lead Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Calendar
  • Media Planning
  • Metadata Management
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multimedia Support
  • Multiple Format Support
  • Multiple Output Formats
  • Network Monitoring
  • Online Forums
  • Order Management
  • Performance Metrics
  • Pipeline Management
  • Planning Tools
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Catalog
  • Profit/Loss Statement
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requisition Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Service Reporting
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Management
  • Social Media Monitoring
  • Social Performance Management
  • Spend Management
  • Strategic Planning
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • User Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Watermarking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations36
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations47
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk