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SolarWinds Service Desk vs CentraHub CRM Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

Category Leaders

Centra Hub CRM is a CRM solution that helps businesses automate processes related to sales, marketing and services. The platform...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

11.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

337

167

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.1

5

4

3

2

1

12

3

3

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

Pros

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Pros

The features seems to be good and easy to use and understandable. Overall it is a good product.

KS

Karan S.

The best thing about the CRM is that it was very easy to use and most of the features are customizable.

BG

B Gowtham R.

CentraHub has Restful API's which is very easy to operate and connect with Third party applications that helped us to connect with our ERP and many other tools that we use for our internal purpose.

AK

Arun K.

Cons

By that I mean the lack of reports and reporting tools.

JM

Jada M.

Reporting doesn't report accurately compared to a custom query, which is odd.

TM

Tim M.

Some of the customizations of the user portal are a bit hard to find from the admin side.

SC

Scott C.

Cons

Absolutely pathetic - seems a company with dubai base and a global company else woudl think its some fraud company.

TS

Tawheed S.

The sales and implementation team!!! They have no professional approach to addressing any issue the customer raise.

RD

Raghav D.

Default Integration Plugins with Property portals are very limited.

AK

Arun K.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features93
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audience Targeting
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Batch Processing
  • Business Process Automation
  • Buyer Management
  • CMDB
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Management
  • Campaign Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Channel Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commission Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Estimating
  • Event Triggered Actions
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • For Sales Teams/Organizations
  • For Startups
  • Forecasting
  • Goal Management
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Online Forums
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Presentation Tools
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Referral Tracking
  • Relationship Mapping
  • Relationship Tracking
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Request Escalation
  • Requisition Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Assignments
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Web-based Deployment
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features90
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audience Targeting
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Batch Processing
  • Business Process Automation
  • Buyer Management
  • CMDB
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Management
  • Campaign Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Channel Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commission Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Estimating
  • Event Triggered Actions
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • For Sales Teams/Organizations
  • For Startups
  • Forecasting
  • Goal Management
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Online Forums
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Presentation Tools
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Referral Tracking
  • Relationship Mapping
  • Relationship Tracking
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Request Escalation
  • Requisition Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Assignments
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Web-based Deployment
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations37
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations12
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk