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SolarWinds Service Desk vs EZOfficeInventory Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

Category Leaders

Track and manage check-outs, locations and maintenance schedules of your assets with our cloud based asset management software....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

35

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

336

167

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

759

330

38

9

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Pros

It's great software for keeping track of equipment assets used on a daily/weekly basis. It's been a great resource for the entire staff, and the customer service is phenomenal.

BT

Billy T.

Entering our assets was extremely simple and I am very happy with the ability to customize the software to my requirements.

GY

George Y.

Location and service status are also fantastic features that help us run our business more efficiently. I love that it is accessible from anywhere.

CB

Cynthia B.

Cons

By that I mean the lack of reports and reporting tools.

JM

Jada M.

Reporting doesn't report accurately compared to a custom query, which is odd.

TM

Tim M.

Some of the customizations of the user portal are a bit hard to find from the admin side.

SC

Scott C.

Cons

When booking multiple items at once, it won't tell you if there are booking clashes for any specific item, so each item has to be booked individually which is inefficient and annoying.

JW

Jay W.

The UI is very confusing to learn if you are new to EZO; cannot submit large inventory items (many line items); mobile platform is very heavy and boring.

Joshua J.

Software is very confusing. There are many inconsistencies throughout the application.

JC

Jeff C.

  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features93
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Accounting
  • Asset Images
  • Asset Library
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Label Management
  • Barcoding/RFID
  • Billing & Invoicing
  • Budget Tracking/Job Costing
  • CMDB
  • CMMS
  • CRM
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Check-in/Check-out
  • Client Portal
  • Collaboration Tools
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Conferences/Conventions
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Depreciation Management
  • Device Auto Discovery
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Templates
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Event Scheduling
  • Event Triggered Actions
  • Exhibit/Vendor Management
  • Expiration Date Management
  • Facility Management
  • Fixed Asset Management
  • For Schools
  • GPS
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Scheduling
  • Item Management
  • Job Management
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Label Templates
  • Labeling
  • License Inventory
  • License Management
  • License Tracking
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Network Monitoring
  • Online Forums
  • Order Management
  • Parts Management
  • Performance Metrics
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Identification
  • Project Management
  • Project Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • RFID Scanning
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Appointments
  • Recurring Issues
  • Registration Management
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reorder Management
  • Reporting/Analytics
  • Requisition Management
  • Reservations Management
  • Residential Properties
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Serial Number Tracking
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Software License Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Trial License
  • Usage Tracking/Analytics
  • User Management
  • Vendor Management
  • Warehouse Management
  • Warranty Tracking
  • Weddings/Parties
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features138
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Accounting
  • Asset Images
  • Asset Library
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Label Management
  • Barcoding/RFID
  • Billing & Invoicing
  • Budget Tracking/Job Costing
  • CMDB
  • CMMS
  • CRM
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Check-in/Check-out
  • Client Portal
  • Collaboration Tools
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Conferences/Conventions
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Depreciation Management
  • Device Auto Discovery
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Templates
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Event Scheduling
  • Event Triggered Actions
  • Exhibit/Vendor Management
  • Expiration Date Management
  • Facility Management
  • Fixed Asset Management
  • For Schools
  • GPS
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Scheduling
  • Item Management
  • Job Management
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Label Templates
  • Labeling
  • License Inventory
  • License Management
  • License Tracking
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Network Monitoring
  • Online Forums
  • Order Management
  • Parts Management
  • Performance Metrics
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Identification
  • Project Management
  • Project Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • RFID Scanning
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Appointments
  • Recurring Issues
  • Registration Management
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reorder Management
  • Reporting/Analytics
  • Requisition Management
  • Reservations Management
  • Residential Properties
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Serial Number Tracking
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Software License Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Trial License
  • Usage Tracking/Analytics
  • User Management
  • Vendor Management
  • Warehouse Management
  • Warranty Tracking
  • Weddings/Parties
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations36
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations8
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk