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SolarWinds Service Desk vs FellowshipOne Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

Category Leaders

Church management software by FellowshipOne is designed to assist churches and other related organizations with structuring...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

336

167

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

24

48

38

19

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
64%
would recommend this app

Pros

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Pros

The custom attributes are a helpful feature and the ability to create your own shareable people lists is also a very good. Web forms are easy to create; Insights feature is a major plus.

SR

Susan R.

Functionality is really good. Access to the data via API is great and getting better with every new API realm.

JS

J. Scott A.

It's a big commitment up front financially and for all staff to learn the system. Long-term, though, it's a great investment if you need a broad system to manage many congregants.

SE

Sara E.

Cons

By that I mean the lack of reports and reporting tools.

JM

Jada M.

Reporting doesn't report accurately compared to a custom query, which is odd.

TM

Tim M.

Some of the customizations of the user portal are a bit hard to find from the admin side.

SC

Scott C.

Cons

Our experience with F1 was very disappointing and we decided to leave. In order to cancel, you must give 60 days notice & pay 30% of each month left in your year, according to the contract.

WS

Whitney S.

From poor customer service, useless training, horrific report system, sales person persuaded to upgrade to iOS hardware, when their app is still being developed.

CK

CK K.

I hate calling support because it's so frustrating. Unless you have someone in your office who understands databases, then don't waste your time and money.

DT

Deborah T.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features93
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Cash Flow Management
  • Cash Management
  • Categorization/Grouping
  • Change Management
  • Child Check-in
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Triggered Actions
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For Nonprofits
  • For Religious Organizations
  • Forms Management
  • Fund Accounting
  • General Ledger
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Member Communication
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Network Monitoring
  • Online Calendar
  • Online Forums
  • Online Giving
  • Payroll Management
  • Performance Metrics
  • Personalization
  • Pledge Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Receipt Management
  • Recurring Giving
  • Recurring Issues
  • Recurring/Subscription Billing
  • Registration Management
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Small Group Management
  • Social Media Integration
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • Visitor Tracking
  • Volunteer Management
  • Website Integration
  • Website Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Worship Planning
  • Total features91
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Cash Flow Management
  • Cash Management
  • Categorization/Grouping
  • Change Management
  • Child Check-in
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Triggered Actions
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For Nonprofits
  • For Religious Organizations
  • Forms Management
  • Fund Accounting
  • General Ledger
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Member Communication
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Network Monitoring
  • Online Calendar
  • Online Forums
  • Online Giving
  • Payroll Management
  • Performance Metrics
  • Personalization
  • Pledge Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Receipt Management
  • Recurring Giving
  • Recurring Issues
  • Recurring/Subscription Billing
  • Registration Management
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Small Group Management
  • Social Media Integration
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • Visitor Tracking
  • Volunteer Management
  • Website Integration
  • Website Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Worship Planning

Integrations

  • Total integrations36
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations8
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk