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SolarWinds Service Desk vs Froged Comparison
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Overview
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...
FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle. Made by a SaaS, for...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
19
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
79
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Timothy M.
Cons
Cons
Ivan P.
Martin W.
Key features
- Total features94
- @mentions
- AB Testing
- API
- Access Controls/Permissions
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Auto-Responders
- Automated Routing
- Behavior Tracking
- CMDB
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Categorization/Grouping
- Change Management
- Chat/Messaging
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forums
- Performance Metrics
- Predictive Analytics
- Prioritization
- Proactive Chat
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- Scheduled/Automated Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Video Conferencing
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
- Total features98
- @mentions
- AB Testing
- API
- Access Controls/Permissions
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Auto-Responders
- Automated Routing
- Behavior Tracking
- CMDB
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Categorization/Grouping
- Change Management
- Chat/Messaging
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forums
- Performance Metrics
- Predictive Analytics
- Prioritization
- Proactive Chat
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- Scheduled/Automated Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Video Conferencing
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations41
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
- Total integrations7
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
User reviews that mention these apps
Jessie A.
Consumer Services, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
Very good!
- Detailed data of each user - Ability to engage with user, especially live when they are creating a profile - Behavior emails based on triggers, automatising - New features every couple of weeks/months (blog editor) - Good & fast customer service
- In behavioral emails, clicking on save it always brings you back to all behavioral emails instead of the category you were working in
Verified reviewer
Consumer Goods, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
Overall, great customer service and a great product that works reliably. They keep on making improvements which is also a sign of a company on the way up!
I like the Quote feature & the fact that you can save customer info
I wish they had a stronger integration with Shopify stores. Right now you can use the chat, but you can't carry over customer info & sales data into Froged from Shopify
Michele Z.
Transportation/Trucking/Railroad, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
The software is no frills! It gets to the point and represents a tool that makes the difference in building a high quality and above all reliable customer service. With custom events you can integrate your application as you never imagined.
At the moment I don't find any noteworthy negative aspects.
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