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SolarWinds Service Desk vs Hubble Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

Hubble provides plug-and-play reporting, analytics, and planning for Oracle E-Business Suite and JD Edwards.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

337

167

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

5

4

3

2

1

48

25

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Pros

User friendly and great templates. Customer service is always very helpful to resolve any issue we may have.

BT

Beth T.

User friendly and great templates. Customer service is always very helpful to resolve any issue we may have.

MP

Marianna P.

We have been using Insight Software since 2007. It has been a tremendous asset and enables us to drill down, prepare our f/s with ease and coconduct our research of outstanding items.

JR

Julie R.

Cons

By that I mean the lack of reports and reporting tools.

JM

Jada M.

Reporting doesn't report accurately compared to a custom query, which is odd.

TM

Tim M.

Some of the customizations of the user portal are a bit hard to find from the admin side.

SC

Scott C.

Cons

Our organization was considering moving away from our JDE system due to the difficulty in creating reports and poor access to data.

JK

Jon K.

Its hard to say what I don't like about the product or vendor.

KM

Kristina M.

Over the past couple of years our organization has struggled to report and utilize the data in our ERP.

LE

Lawrence E.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features93
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CMDB
  • CRM
  • Call Center Management
  • Cash Management
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Consolidation/Roll-Up
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • ERP
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Forecasting
  • General Ledger
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Income & Balance Sheet
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Scheduling
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Planning Tools
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Profit/Loss Statement
  • Profitability Analysis
  • Project Accounting
  • Project Management
  • Projections
  • Quantitative Analysis
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Reports
  • Scenario Planning
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Strategic Planning
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Time & Expense Tracking
  • Trend / Problem Indicators
  • Trend Analysis
  • Version Control
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features62
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CMDB
  • CRM
  • Call Center Management
  • Cash Management
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Consolidation/Roll-Up
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • ERP
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Forecasting
  • General Ledger
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Income & Balance Sheet
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Scheduling
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Planning Tools
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Profit/Loss Statement
  • Profitability Analysis
  • Project Accounting
  • Project Management
  • Projections
  • Quantitative Analysis
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Reports
  • Scenario Planning
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Strategic Planning
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Time & Expense Tracking
  • Trend / Problem Indicators
  • Trend Analysis
  • Version Control
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations37
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations1
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk