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SolarWinds Service Desk vs JitBit Help Desk Comparison

Overview

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

JitBit provides helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

332

165

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

(28)

5

4

3

2

1

19

8

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs.
We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW.

Pros

It is so easy t have your customer to be able to generate a help desk simply with an email, that is almost funny.
Customer service is excellent and friendly. The product is really easy to use and a great price for the value.
The software is a good ticketing system and and will certainly help you accomplish your task tracking.

Cons

I have not encountered any problems or things that I dislike about this software.
The costs of adding extra administrators so we were limited.
We have been using Samanage for almost a full year now, and don't have too many complaints. It has a lot of functionality and is solving for our ticket system, inventory, and change management needs.

Cons

There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.
Worst customer service ever, The App doesn't work.
Lack of social media integration, but you hack your own using Zapier.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features74
  • "What If" Scenarios
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Asset Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • Billable Hours Tracking
  • CRM Integration
  • Categorization
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Filter
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Triggered Actions
  • Filtered Views
  • Geographic Maps
  • HIPAA Compliance
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Language
  • Online Catalog
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Time Tracking
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Scheduled Reporting
  • Search Functionality
  • Single Sign On
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features28
  • "What If" Scenarios
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Asset Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • Billable Hours Tracking
  • CRM Integration
  • Categorization
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Filter
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Triggered Actions
  • Filtered Views
  • Geographic Maps
  • HIPAA Compliance
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Language
  • Online Catalog
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Time Tracking
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Scheduled Reporting
  • Search Functionality
  • Single Sign On
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations25
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations16
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SolarWinds Service Desk vs. JitBit Help Desk

See how SolarWinds Service Desk and JitBit Help Desk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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