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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...
JitBit provides helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises....
Starting from
19
Per month
Starting from
1699
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Srinivas C.
Renewables & Environment, 201-500 employees
Used daily for 6-12 months
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It was amazing experience ever since we go the product rolled out in our environment Right from inventory tracking to templates and grouping ticket as per the Project department wise made our life smooth.
Helpdesk ticket automation
No cons were added to this review
Manmeet K.
Computer Software, 10,001+ employees
Used weekly for 2+ years
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Customizable and clutter free helpdesk Customizable Reports Outstanding Support Supportive Community
No cons were added to this review
Omer K.
Building Materials, 201-500 employees
Used daily for 2+ years
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As a member of IT in a hearth company, it is very important that I serve my internal customers in a timely manner and resolve any issues that they are having and Samanage has helped me do that due to their helpdesk solution. It offers great customization in what information I see on the helpdesk page and and thus I am able to prioritize tasks according to severity. I also like the report statistics and able to view my performance over a period of time. This helps improve on service quality. Samanage support is very helpful and give an extremely fast response and are always very courteous
Customizable and clutter free helpdesk Customizable Reports Outstanding Support Supportive Community
I dont have any particular weakness in order. As I have used it throughout the years I have become appreciative of how the interface is designed. Its clutter free and lets me do my work
Anonymous Reviewer
Verified reviewer
Hospital & Health Care, 1,001-5,000 employees
Used daily for 6-12 months
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I love that it's modeled on ITIL right out of the box. There are already categories for incident management, problem management and change management. SAManage also has a robust search filter so you can find the tickets you're looking for quickly
There's a bit more of a learning curve than similar solutions, but the result is a more powerful helpdesk
Anonymous Reviewer
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Higher Education, 501-1,000 employees
Used daily for less than 6 months
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Love that users can submit tickets mobile without having to contact helpdesk directly. Allows us to troubleshoot problems without delay
Integration with other software would be helpful, focuses on making the job easier for support desk workers
Anonymous Reviewer
Verified reviewer
Computer Software, 51-200 employees
Used weekly for 2+ years
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IT issues have been easy to track.
Very Easy to open helpdesk tickets. The best feature is that it sends you notification emails regarding the porgress of tickets.
Sometimes the search returns a huge amount of results which can be hard to find. So search can be improved.
Don J.
Restaurants, 501-1,000 employees
Used daily for 2+ years
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Overall experience was great! Definitely like better than service now and also works well with solarwinds network monitoring.
Ticket management is easy to use Asset management works well Ticket assignment function works well Helpdesk monitoring is a great tool
A little cumbersome to set up, but once completed works great! Had some difficulty adding custom fields.
Eric W.
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When our previous helpdesk system failed last year we were in need of a replacement. This software has helped us to gain the metrics and reporting we were looking for in a helpdesk system. We also coupled it with asset management which has allowed us to maintain records of our support renewals. Another great feature of the software would have to be the satisfaction surveys. It has helped us to gauge our teams performance and customer satisfaction. We couldn't be happier with Samanage as our helpdesk provider.
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Jared A.
Used daily for less than 6 months
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The ease of setting up the helpdesk and creating workflows that fit our business. The asset management function with its agents deployed on all machines makes tracking a breeze.
There is not much to dislike with Samanage. If anything could be improved it would be the ability to add variables to Service Request titles.
Anonymous Reviewer
Verified reviewer
Used daily for less than 6 months
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Excellent reporting for asset management. We are also using the contract management piece even though we didn't see a specific need for that before we purchased.
Ease of deployment, great support, and excellent reporting. Right now, we are integrating with our Zendesk helpdesk software but by September, we plan to fully implement the entire Samanage product suite.
No dislikes so far. I would like to see a them integrate a training manager for our companies so we can track security training.
Justin S.
Government Administration, 501-1,000 employees
Used daily for 1-2 years
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Samanages all in one management system handles all aspects of a helpdesk app plus a whole lot more. We are even able to enroll our company cell phones!
The work order system is so easy to use, and is modifiable to specific users. You can also keep track of your inventory including printers!
I cant say there is anything I like least about the product, every aspect of the product works great in my opinion.
Greg C.
Verified reviewer
Education Management, 201-500 employees
Used daily for 2+ years
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The software is robust and full features, everything from helpdesk to asset management. Also the integrations are great, having it easily connected to our zendesk instance allowing the ability to connect issues from zendesk to assets in samanage. This also makes tracking asset warranty simple.
When we purchased samanage it seemed to be focused on the asset management. Now they've geared to push more towards the helpdesk software built into to it. Not being able to disable to and remove the options.
Lee H.
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For over 7yrs I worked in an IT Support environment of about 300-400 users and 500+ devices. We had no helpdesk application. All IT support/service requests were submitted via email. Needless to say , it was horrific. It took a jr. sys admin all of a couple of weeks of working with your support peeps, and we now have a bona-fide helpdesk system that is easy to learn & use. So glad he picked Samanage. Thanks Brandan!!!
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Michael G.
Chemicals, 501-1,000 employees
Used daily for less than 6 months
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We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW>
Ease of use and I can use it from my phone and tablet. The Samanage Helpdesk and HW inventory tools will allow IT to keep better track of our property as well as keep user requests from slipping through the cracks.
Nothing yet.
Wickus A.
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From the minute we contacted Samanage help/ support centre to enquire about the helpdesk and all its facilities, we have been treated with the upmost care and have experience a friendly and helpful sales team. Our interaction with the Samanage help desk and its team has been extremely professional and prompt. Keeping us informed every step of the way. They were accommodating when it came to the financial aspect and helped us achieve our customer care level of service, that we give our own clients through a well structure user friendly helpdesk platform. We love the setup of the program and are enjoying all the extra features, such as pulling reports for our customers and adding users with their assets. Samanage is definitely the way to go, when choosing the right helpdesk.
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Robert L.
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Samanage is not the "geekiest" helpdesk tool out there but that is not what we needed. We needed a tool that helped us communicate better with our customers and amongst ourselves end enabled us to move all communications out of email and into a helpdesk tool. And we needed a tool that helped us manage and meet customer expectations easily. Samanage has met all o these needs exceedingly well. We are very happy with this tool. Samanage is also backed up with great support.
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Mark C.
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