SolarWinds Service Desk vs Jitbit Helpdesk Comparison

It was amazing experience ever since we go the product rolled out in our environment Right from inventory tracking to templates and grouping ticket as per the Project department wise made our life smooth.

As a member of IT in a hearth company, it is very important that I serve my internal customers in a timely manner and resolve any issues that they are having and Samanage has helped me do that due to their helpdesk solution. It offers great customization in what information I see on the helpdesk page and and thus I am able to prioritize tasks according to severity. I also like the report statistics and able to view my performance over a period of time. This helps improve on service quality. Samanage support is very helpful and give an extremely fast response and are always very courteous

IT issues have been easy to track.

Overall experience was great! Definitely like better than service now and also works well with solarwinds network monitoring.

When our previous helpdesk system failed last year we were in need of a replacement. This software has helped us to gain the metrics and reporting we were looking for in a helpdesk system. We also coupled it with asset management which has allowed us to maintain records of our support renewals. Another great feature of the software would have to be the satisfaction surveys. It has helped us to gauge our teams performance and customer satisfaction. We couldn't be happier with Samanage as our helpdesk provider.

Excellent reporting for asset management. We are also using the contract management piece even though we didn't see a specific need for that before we purchased.

Samanages all in one management system handles all aspects of a helpdesk app plus a whole lot more. We are even able to enroll our company cell phones!

For over 7yrs I worked in an IT Support environment of about 300-400 users and 500+ devices. We had no helpdesk application. All IT support/service requests were submitted via email. Needless to say , it was horrific. It took a jr. sys admin all of a couple of weeks of working with your support peeps, and we now have a bona-fide helpdesk system that is easy to learn & use. So glad he picked Samanage. Thanks Brandan!!!

We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW>

From the minute we contacted Samanage help/ support centre to enquire about the helpdesk and all its facilities, we have been treated with the upmost care and have experience a friendly and helpful sales team. Our interaction with the Samanage help desk and its team has been extremely professional and prompt. Keeping us informed every step of the way. They were accommodating when it came to the financial aspect and helped us achieve our customer care level of service, that we give our own clients through a well structure user friendly helpdesk platform. We love the setup of the program and are enjoying all the extra features, such as pulling reports for our customers and adding users with their assets. Samanage is definitely the way to go, when choosing the right helpdesk.

Samanage is not the "geekiest" helpdesk tool out there but that is not what we needed. We needed a tool that helped us communicate better with our customers and amongst ourselves end enabled us to move all communications out of email and into a helpdesk tool. And we needed a tool that helped us manage and meet customer expectations easily. Samanage has met all o these needs exceedingly well. We are very happy with this tool. Samanage is also backed up with great support.