SolarWinds Service Desk vs Microsoft Power BI Comparison

I have only been in the role for a month. Not sure yet.

I would have liked to see more out of the box customization. Portal lacks customization. Reporting lacks customization. I wish the inventory tool was more customizable.

A few of the things that I like most about Service Desk is the ease of learning to use it. I was able to go from one ticket management system to this one in a single day of training and have had almost no issues in terms of knowledge gaps. Their customer support is top tier and their change management workflow is one of the best I've seen.

Reporting. By that I mean the lack of reports and reporting tools. It would be nice to be able to build out our own or create our own reports. A BI tool in this application would really put it over the top.

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It is easy to use and very powerful.

It finds most software licenses with the exception of Microsoft Office which ironically is the one most important to our organization.

It has asset tracking which works well with ITIL practices involving change control and problem management.

The fact that you have to use 3rd party software which requires extra cost in order to integrate with microsoft active directory.

I like the ease of use and how quickly we were up and running with Samanage. The implementation was virtually painless and went very quickly.

The only thing I have a problem with, and I hope they correct it soon, is that it will not pull the Microsoft Office Licenses.

No pros were added to this review

No cons were added to this review

No pros were added to this review

No cons were added to this review

No pros were added to this review

No cons were added to this review

Personalisation Oriented Enterprise Self Service environment – empowers users to create personal reports that can be shared. Power BI Service, Premium Service, Desktop, Gateway(cloud) options Power BI Online / Service is cheaper Analytical features are almost equivalent except for Forecasts Integration with Bing Maps Power BI Service (Online) integrates with R as of June 2017

No Storyboarding capability Lots of custom visualizations although error-prone and not flexible to use Data level blending only. Joins are also pretty basic. LEFT or RIGHT Joins are not supported. Joins can be addressed at DAX level but too complicated

The Power BI dashboard is amazing. It can be used to display updating real time data. Power BI language, DAX which is used to write formulas is extremely simple to understand and it is also extremely powerful. There are many tutorials in YouTube to learn Power BI and DAX language which I also used to learn.

It's nearly impossible to share the visualizations you've generated without paying for a Power Bi Pro account. It's difficult to share your work with someone who isn't paying for the service with POWER BI. And also the paid service is somewhat expensive.

la facilidad para el armado del reporte e informes

La integracion de BI con BI Service como parte de la difusion publica de los reportes e informes

Power BI contains a lot of functionalities and professional tools to create many types of charts and data modeling.

I like everything in Power BI. Both Power BI Desktop and Power BI Service are great and works like a charm!

It is fairly easy to use and allows for a great variety in visualizations. Fairly cheap compared to other competitors and the free option is a bonus. The community providing new visualizations is a great bonus as well.

Other platforms like Tableau are much easier to use in terms of self-service BI and seem to do better performance wise

We have developed an integration from our FSM into this and it is solving for the multi channel reporting we needed.

I do not have any complaints to list or dislikes. I guess the only downside is the high price for this service.

Power BI is the best reporting service to populate any data in multiple types of graphs, tables, charts.

Power BI is sometime difficult for live reporting via SQL Server.

PowerBI is extremely versatile and can be connected to a multitude of data sources. After the initial introduction, it is very user friendly. PowerBI also has incredible visual capabilities.

The divide between the desktop app and the service can sometimes be annoying. For power users, they will probably just use the desktop app.

Excellent Visuals Variety of visual charts (import from 3rd party sites) Powerbi.com service is a plus R programming is a plus

Arranging dashboard is a bit tedious Not very user friendly (it takes time to get the ease of working with this tool)

we use powerbi to generate reports to handle the weekly service requests. We have a large database of our service requests and we use Power Bi to get the data which is very large in size and then use this tool to genrate reports from already customised template which we created using this tool.

The tool is very big and takes a lot of space and memory. Therefore it s slow sometimes, which is irritating sometimes.

BI self-service: è facile per creare report essendo presente oggetti visivi sempre aggiornati e facili da configurare, è facile da utilizzare per l'utente finale

poco pratico ed intuitivo l'utilizzo del drill-down e del drill-up per espandere gli oggetti in base alla gerarchia.

The ability to create dashboards adapted to smartphones, datasets It is well designed and you can also connect to many data sources to extract the data

Sometimes I find it heavy to extract dataHowever, I think it is a great program and it is in remarkable development

PowerBI is a powerful data visualization program available as a desktop app (PowerBI Desktop) or as a cloud app (PowerBi Server). This makes it very easy to utilize whether you are chained to your desk or out on a sales call or presentation. The number of ways to visualize your data are too numerous to count, and reports can be Section 508 compliant (US Government standard for Americans with disabilities) with just a few clicks. Plus, report themes (used to make your reports more colorful) are easy to create and use within PowerBi.

New users may encounter a steep learning curve, but Microsoft's online documentation is robust and covers any issue new or seasoned users would encounter.

1. Free desktop tool for development(Power BI Desktop) and simple installation process. 2. Almost, we can connect many source to fetch the data. Ex csv,web,excel,sql,odbc etc.., 3. Specialized ETL(Extract,transform,load) to clean the raw unstructured data into structured data with help of Power Query. 4. Powerful DAX query to customized measure and calculated column to get desirable business metrics and KPIs. 5. Top standard visuals, Custom visuals(visual market) and also we can create our own visuals using reactjs. 6. Publish in cloud(azure) to view report anywhere in the world with help Power BI service. 7. High availability and low latency to view report and dashboard with help of xVelocity engine. 8. Anyone can easily create basic charts with structured data.

1. Power BI Desktop consumes a huge amount of resource in system. 2. Service monitoring increases for larger report consumers. 3. While dealing with an enormous volume of data, constant optimization takes place.

Easy and simple to use Cheaper than others Have Microsoft excel integration which makes easier to understand for the people who already had the knowledge of excel. We can use custom Visualizations Provide regular updates by considering the suggestions given by the user community. Easy to understand. Anyone who is having average excel skills can start using power bi.

We can't connect power bi with Google sheets whereas other business analytics tool can. For 3rd party web sources there is lack of data sources. Power bi service layout which Microsoft recently changed

PowerBI is great because it integrates into the Windows ecosystem well. Because it's well-integrated, users will be familiar with more of the tool than some of the competitors tools (assuming that they're coming from the Windows platform). The visualization features are fairly powerful, and if implemented in this manner, it can be used to power a website, which allows end-users to slice and dice real-time data.

Like many data platforms, it can be difficult to learn and there are some limitations in the software, but as it's a subscription service, I would expect that enhancements will be made over time.

Power Bi is well integrated with the rest of the Microsoft Office suite and helps easily embark users relying on data to accomplish their daily tasks, through the self-service capabilities.

Data modeling and advanced statistical analysis require upfront investment in training, but it's worth the while.

Power BI's UI is genuinely instinctive for clients comfortable with Excel and its profound mix with other Microsoft items makes it an exceptionally flexible self-benefit device that requires minimal forthright preparing.

Not the best choice for managing mass data.

The best thing about MS Power BI is that developing reports is 100% free you only need to pay for licensing when you and to share it with other users. It's easy to use, very intuitive and supports hundreds of data sources.

There is nothing to dislike everything works perfectly. Although it would be great if it supported MySQL or AWS RDS as data sources on MS Power BI Service without having to rely on a custom Gateway.

Great visualisations and power out of the box. Reasonably easy to learn and great developer community. Fairly seamless link between desktop and the Power BI service. easy to set up links to on premise data sources.

Desktop app can be very resource hungry. Deploying model changes and reports to the Power BI service can be buggy. Admin can take some working out so permissions etc are set correctly. Browser version of editor is limited

Great looking interactive reports are relatively easy to create Integrates with many data sources

Confusing mix of software and service Confusing variety of abilities to connect with and interact with data sources, and it keeps changing Subscribers can't share reports other than publicly (perhaps) so everything setting the report has to subscribe (maybe)

The fact that I can manipulate and merge data and convert it into interactive charts and graphs. It is very visually appealing and also efficient.

It is a little tough to use and sometimes glitches and crashes. The customer service should also be improved, but I guess since it is a new product it might take some time getting the proper assistance set up.

- The desktop version is free which is great - Dozens of different support of data inputs so you can pull data from different multiple sources - Automatic update of data so the visuals are updated regularly - Easy to use, very intuitive - A host of different ways to visualize data with multiple visualization types.

- You need a business email address to register for the Power BI Service - Getting it to work as an embedded visualization in your own applications can be quite the hassle, you have to perform too many steps to get it working.

The software has good support provided by Microsoft which makes learning quick. It has a lot of similarities with Excel especially with the DAX expressions which makes adoption easy. It also integrates with a variety of database and software's which makes data pull smooth.

PowerBI service has a sharing feature which lets you share dashboards with the team. However, the sharing is a premium feature which has a separate subscription. The app store does not have a variety of additional visualizations and you rely mostly on the default visuals.

It's extremely easy to look at your real time sales numbers any time that you need the info quickly. The app was a little clunky when it was first unveiled, but it's great now. If you do have a problem customer service is always quick to help.

Sharing information with non users could be better. I usually compile and extract the info I want and share it by emailing a pdf.