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SolarWinds Service Desk vs Microsoft Power BI Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

Category Leaders

Microsoft Power BI converts data into rich interactive visualizations, utilizing business analytics tools to share dashboard-based...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

9.99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

543

5

4

3

2

1

346

178

18

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

1.3K

5

4

3

2

1

814

452

57

8

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

Pros

It's an incredible programming for examination. I love the perception highlights since it transform drilling information into fun outlines or diagrams.
The ability to filter to the specific metric we are interested in is an amazing feature.
It is a good data analytics and visualization software and its ability to import data from multiples sources is a great feature.

Cons

By that I mean the lack of reports and reporting tools.
Reporting doesn't report accurately compared to a custom query, which is odd.
There also has been lots of testing. Also some of the updates have broken our work flows.

Cons

Could be frustrating to use when first starting as it would give you an error message but provide no specifics on what is wrong or directions to fix it.
I find it a bit frustrating when presented with a visualisation that doesn't represent the particular angle on the data I am looking for.
Had to take some training courses and even at that it was still confusing.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features94
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • CMDB
  • CRM
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Cleansing
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Quality Control
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Full Text Search
  • Geographic Maps
  • Help Desk Management
  • High Volume Processing
  • IT Asset Management
  • Incident Management
  • Integration into Third Party Applications
  • Interactive Reports
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Search
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled/Automated Reports
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Page View
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features37
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • CMDB
  • CRM
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Cleansing
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Quality Control
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Full Text Search
  • Geographic Maps
  • Help Desk Management
  • High Volume Processing
  • IT Asset Management
  • Incident Management
  • Integration into Third Party Applications
  • Interactive Reports
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Search
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled/Automated Reports
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Page View
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations41
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations373
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

DH
AvatarImg

Dean H.

Wholesale, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SolarWinds Service Desk logo

SolarWinds Service Desk

Survey

Reviewed 2 years ago

I am hopeful that the team will be able to develop some reporting through BI or more customization comes available.

Pros

I have only been in the role for a month. Not sure yet.

Cons

I would have liked to see more out of the box customization. Portal lacks customization. Reporting lacks customization. I wish the inventory tool was more customizable.

JM
AvatarImg

Jada M.

Construction, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SolarWinds Service Desk logo

SolarWinds Service Desk

A Great product with even greater potential

Reviewed 2 years ago

Overall, we have had a generally positive experience with Service Desk, we would just like to see them mature out more of their features

Pros

A few of the things that I like most about Service Desk is the ease of learning to use it. I was able to go from one ticket management system to this one in a single day of training and have had almost no issues in terms of knowledge gaps. Their customer support is top tier and their change management workflow is one of the best I've seen.

Cons

Reporting. By that I mean the lack of reports and reporting tools. It would be nice to be able to build out our own or create our own reports. A BI tool in this application would really put it over the top.

DS
AvatarImg

Daniel S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SolarWinds Service Desk logo

SolarWinds Service Desk

Slam Dunk!

Reviewed 7 years ago

The power points in using a hosted solution are functionality, speed, intuitiveness, reliability, and cost effectiveness. Samanage has succeeded in all these areas. Long live companies that work hard to get it right.

Pros

No pros were added to this review

Cons

No cons were added to this review

BW
AvatarImg

Bob W.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SolarWinds Service Desk logo

SolarWinds Service Desk

Samanage is Awesome!

Reviewed 6 years ago

Been with Samanage almost 2 years now and I'm not sure how we got by without it. We will use it forever.

Pros

It is easy to use and very powerful.

Cons

It finds most software licenses with the exception of Microsoft Office which ironically is the one most important to our organization.

kl
AvatarImg

kyle l.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SolarWinds Service Desk logo

SolarWinds Service Desk

Good, not great, but good.

Reviewed 5 years ago
Pros

It has asset tracking which works well with ITIL practices involving change control and problem management.

Cons

The fact that you have to use 3rd party software which requires extra cost in order to integrate with microsoft active directory.

RW
AvatarImg

Robert W.

Computer Hardware, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SolarWinds Service Desk logo

SolarWinds Service Desk

Samanage has been everything we had hoped for and more.

Reviewed 5 years ago

We now know how our IT department's time is spent, who are the users who need more help etc.

Pros

I like the ease of use and how quickly we were up and running with Samanage. The implementation was virtually painless and went very quickly.

Cons

The only thing I have a problem with, and I hope they correct it soon, is that it will not pull the Microsoft Office Licenses.

EU
AvatarImg

Eric U.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SolarWinds Service Desk logo

SolarWinds Service Desk

Samanage = easy life

Reviewed 7 years ago

Pro = Samanage's software agent automatically report install software and reconciles it against software contracts and license. This feature alone allows us to tell Microsoft and their band of auditors to bug off as we can provide everything they need in a simple query. Cons = We have to pay for it :)

Pros

No pros were added to this review

Cons

No cons were added to this review

AvatarImg
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Chris M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SolarWinds Service Desk logo

SolarWinds Service Desk

SAManage IT asset management

Reviewed 9 years ago

Getting up and running with SAManage asset management is truly simple. Just install an agent via group policy and within 1/2 hour your assets are logged and being tracked. Never an issue with agent check and no increase in bandwidth. Interface in clean and fresh. I great feature is that all of your warranty info is tracked right from the asset. We would like for there to be a more clear differentiation between the various software reports so we can use SAManage for software assets in a more friendly version when reporting to Microsoft licensing. All in all, SAManage does a great job in asset managing and tracking.

Pros

No pros were added to this review

Cons

No cons were added to this review

CC
AvatarImg

Chris C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SolarWinds Service Desk logo

SolarWinds Service Desk

Samanage was the answer to our IT asset inventory and contract management needs

Reviewed 7 years ago

Samanage has been instrumental in organizing our IT asset inventory and reducing company liability by giving us total visibility into our environment. Realizing we needed a solid Asset Management system, we were looking for a solution that: - Is cloud based so the information is available from anywhere and there is no server to manage - Integrated with our Help Desk - Integrates with our Active...

Pros

No pros were added to this review

Cons

No cons were added to this review

AR
AvatarImg

Verified reviewer

Government Administration, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

User Friendly BI tool with limitations

Reviewed 5 years ago
Pros

Personalisation Oriented Enterprise Self Service environment – empowers users to create personal reports that can be shared. Power BI Service, Premium Service, Desktop, Gateway(cloud) options Power BI Online / Service is cheaper Analytical features are almost equivalent except for Forecasts Integration with Bing Maps Power BI Service (Online) integrates with R as of June 2017

Cons

No Storyboarding capability Lots of custom visualizations although error-prone and not flexible to use Data level blending only. Joins are also pretty basic. LEFT or RIGHT Joins are not supported. Joins can be addressed at DAX level but too complicated

AR
AvatarImg

Verified reviewer

Apparel & Fashion, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Power of visualization

Reviewed a year ago

Power BI is a visually appealing analytics program that includes reporting, data preparation, and data visualization features. Our company use Power BI largely to visually display the day.

Pros

The Power BI dashboard is amazing. It can be used to display updating real time data. Power BI language, DAX which is used to write formulas is extremely simple to understand and it is also extremely powerful. There are many tutorials in YouTube to learn Power BI and DAX language which I also used to learn.

Cons

It's nearly impossible to share the visualizations you've generated without paying for a Power Bi Pro account. It's difficult to share your work with someone who isn't paying for the service with POWER BI. And also the paid service is somewhat expensive.

VM
AvatarImg

Voronov Mirosslav E.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Power BI - Una buena señal de trabajo organizado

Reviewed 4 months ago

Creo que es una herramienta ágil , simple en su manejo y administración no compleja

Pros

la facilidad para el armado del reporte e informes

Cons

La integracion de BI con BI Service como parte de la difusion publica de los reportes e informes

Showing original review in Spanish. See translation

AvatarImg
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Guilherme H.

Machinery, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

The best of the world!

Reviewed 3 years ago

I have dozens reports shared using hierarchy level security between my teammates.

Pros

Power BI contains a lot of functionalities and professional tools to create many types of charts and data modeling.

Cons

I like everything in Power BI. Both Power BI Desktop and Power BI Service are great and works like a charm!

RD
AvatarImg

Ricardo D.

Law Practice, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Power BI for your BI needs

Reviewed 2 months ago

We use it for some reporting however have moved to Tableau mainly because the buy in towards Tableau is greater.

Pros

It is fairly easy to use and allows for a great variety in visualizations. Fairly cheap compared to other competitors and the free option is a bonus. The community providing new visualizations is a great bonus as well.

Cons

Other platforms like Tableau are much easier to use in terms of self-service BI and seem to do better performance wise

MI
AvatarImg

Mike I.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Good reporting tool

Reviewed 3 years ago

Overall experience has been good with very little to complain about.

Pros

We have developed an integration from our FSM into this and it is solving for the multi channel reporting we needed.

Cons

I do not have any complaints to list or dislikes. I guess the only downside is the high price for this service.

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Raj K.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Best Reporting service

Reviewed 3 years ago
Pros

Power BI is the best reporting service to populate any data in multiple types of graphs, tables, charts.

Cons

Power BI is sometime difficult for live reporting via SQL Server.

CH
AvatarImg

Carl H.

Construction, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Slick and Powerful

Reviewed 4 years ago

Microsoft Power BI has allowed us to create meaningful dashboards and KPI's for our executive team. It has been implemented company wide and is gaining traction among users due to it's ease of use.

Pros

PowerBI is extremely versatile and can be connected to a multitude of data sources. After the initial introduction, it is very user friendly. PowerBI also has incredible visual capabilities.

Cons

The divide between the desktop app and the service can sometimes be annoying. For power users, they will probably just use the desktop app.

DK
AvatarImg

Dinesh Kumar B.

Financial Services, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Power BI is really a Powerful BI tool

Reviewed 6 years ago

I have been using this tool more than a year and I love it. I am huge fan of Power BI

Pros

Excellent Visuals Variety of visual charts (import from 3rd party sites) Powerbi.com service is a plus R programming is a plus

Cons

Arranging dashboard is a bit tedious Not very user friendly (it takes time to get the ease of working with this tool)

AN
AvatarImg

Alok N.

Computer Software, 5,001-10,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Powe Bi for Large Database control

Reviewed 3 years ago

Overalll the tool is really helpful for us to analyze the weekly cases intake. We also integrated it with MATLAB to issue the database queries to get the required data in MAT files.

Pros

we use powerbi to generate reports to handle the weekly service requests. We have a large database of our service requests and we use Power Bi to get the data which is very large in size and then use this tool to genrate reports from already customised template which we created using this tool.

Cons

The tool is very big and takes a lot of space and memory. Therefore it s slow sometimes, which is irritating sometimes.

SD
AvatarImg

Simona D.

Information Technology and Services, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

BI self-service

Reviewed 2 years ago

Ha permesso di risolvere l'accesso a diverse fonte dati e ha permesso di condivide informazioni e report a diversi utenti

Pros

BI self-service: è facile per creare report essendo presente oggetti visivi sempre aggiornati e facili da configurare, è facile da utilizzare per l'utente finale

Cons

poco pratico ed intuitivo l'utilizzo del drill-down e del drill-up per espandere gli oggetti in base alla gerarchia.

Showing original review in Italian. See translation

IT
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Ilyas T.

Program Development, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

My review Microsoft Power BI

Reviewed 2 months ago

It can develop the service with artificial intelligence accurately and safely using easy-to-use tools

Pros

The ability to create dashboards adapted to smartphones, datasets It is well designed and you can also connect to many data sources to extract the data

Cons

Sometimes I find it heavy to extract dataHowever, I think it is a great program and it is in remarkable development

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Kit B.

Government Administration, 5,001-10,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

PowerBI - Is it for everyone?

Reviewed 4 years ago
Pros

PowerBI is a powerful data visualization program available as a desktop app (PowerBI Desktop) or as a cloud app (PowerBi Server). This makes it very easy to utilize whether you are chained to your desk or out on a sales call or presentation. The number of ways to visualize your data are too numerous to count, and reports can be Section 508 compliant (US Government standard for Americans with disabilities) with just a few clicks. Plus, report themes (used to make your reports more colorful) are easy to create and use within PowerBi.

Cons

New users may encounter a steep learning curve, but Microsoft's online documentation is robust and covers any issue new or seasoned users would encounter.

PS
AvatarImg

Prabhu S.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Simple and highly customizable

Reviewed 2 years ago

1. Dax query is highly reliable when comes to slice and dice the granular level data based on time trend. 2. Embedded report and dashboard in any kind of business applications easily and it becomes part of it.

Pros

1. Free desktop tool for development(Power BI Desktop) and simple installation process. 2. Almost, we can connect many source to fetch the data. Ex csv,web,excel,sql,odbc etc.., 3. Specialized ETL(Extract,transform,load) to clean the raw unstructured data into structured data with help of Power Query. 4. Powerful DAX query to customized measure and calculated column to get desirable business metrics and KPIs. 5. Top standard visuals, Custom visuals(visual market) and also we can create our own visuals using reactjs. 6. Publish in cloud(azure) to view report anywhere in the world with help Power BI service. 7. High availability and low latency to view report and dashboard with help of xVelocity engine. 8. Anyone can easily create basic charts with structured data.

Cons

1. Power BI Desktop consumes a huge amount of resource in system. 2. Service monitoring increases for larger report consumers. 3. While dealing with an enormous volume of data, constant optimization takes place.

SS
AvatarImg

Suryapratap S.

Computer Software, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI logo

Microsoft Power BI

Power BI Best Visualizer of raw data

Reviewed 2 years ago

Overall was good experience with power bi. Its give multiple valuable business insights which cant be seen in raw data. Convenient as compared to other options which are available in market.

Pros

Easy and simple to use Cheaper than others Have Microsoft excel integration which makes easier to understand for the people who already had the knowledge of excel. We can use custom Visualizations Provide regular updates by considering the suggestions given by the user community. Easy to understand. Anyone who is having average excel skills can start using power bi.

Cons

We can't connect power bi with Google sheets whereas other business analytics tool can. For 3rd party web sources there is lack of data sources. Power bi service layout which Microsoft recently changed

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Zach H.

Aviation & Aerospace, 1,001-5,000 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Power BI

Powerful visualization tool that is more user-friendly than others

Reviewed 4 years ago
Pros

PowerBI is great because it integrates into the Windows ecosystem well. Because it's well-integrated, users will be familiar with more of the tool than some of the competitors tools (assuming that they're coming from the Windows platform). The visualization features are fairly powerful, and if implemented in this manner, it can be used to power a website, which allows end-users to slice and dice real-time data.

Cons

Like many data platforms, it can be difficult to learn and there are some limitations in the software, but as it's a subscription service, I would expect that enhancements will be made over time.

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Henri A.

Information Technology and Services, 201-500 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Power BI

Power Bi the perfect answer to overcome the data silos syndrom

Reviewed 3 months ago

We needed to quickly build a dashboard to give a unified view of the progress of a large migration project with 4 views : users migrated, consumption of e-learning tools, support tickets, user satisfaction. With a little coaching by a Power BI expert, we could present a self-explanatory dashboard which perfectly fit the requirements. Simple is beautiful !

Pros

Power Bi is well integrated with the rest of the Microsoft Office suite and helps easily embark users relying on data to accomplish their daily tasks, through the self-service capabilities.

Cons

Data modeling and advanced statistical analysis require upfront investment in training, but it's worth the while.

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Sunil Devidas V.

Pharmaceuticals, 1,001-5,000 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI

Microsoft power bi-Best cloud based Bi administrations

Reviewed 4 years ago

Microsoft power bi is one of the best analytical service present in the analytics industry. Power BI gives cloud-based BI administrations.

Pros

Power BI's UI is genuinely instinctive for clients comfortable with Excel and its profound mix with other Microsoft items makes it an exceptionally flexible self-benefit device that requires minimal forthright preparing.

Cons

Not the best choice for managing mass data.

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Mrinmai S.

Information Technology and Services, 1,001-5,000 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Power BI

Best BI Reporting Platform

Reviewed 7 months ago

Over experience so far has been great and i love building reports using MS Power BI.

Pros

The best thing about MS Power BI is that developing reports is 100% free you only need to pay for licensing when you and to share it with other users. It's easy to use, very intuitive and supports hundreds of data sources.

Cons

There is nothing to dislike everything works perfectly. Although it would be great if it supported MySQL or AWS RDS as data sources on MS Power BI Service without having to rely on a custom Gateway.

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Verified reviewer

Food & Beverages, 1,001-5,000 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI

Great tool and easy to see huge value, but suffers from usual MS / Office 365 bugbears

Reviewed 3 years ago

Overall a great solution at a great price. Easy to learn, hard to master, but can deliver business benefit within hours. Usual admin and usability issues you get with MS products but O365 integration seems to be improving all the time and usability getting better.

Pros

Great visualisations and power out of the box. Reasonably easy to learn and great developer community. Fairly seamless link between desktop and the Power BI service. easy to set up links to on premise data sources.

Cons

Desktop app can be very resource hungry. Deploying model changes and reports to the Power BI service can be buggy. Admin can take some working out so permissions etc are set correctly. Browser version of editor is limited

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Verified reviewer

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Microsoft Power BI

Am I reviewing the state or service?

Reviewed 4 years ago

I love being able to create lovely interactive reports, hiking up to Xero and getting a comprehensive multi page report on the data is amazing. But then it gets anything and confusing, of I'm online I can do this but can't edit in the dance ready as offline, I can't take the report offline... I can't create the Xero report offline and it turns out I can't edit it anyway. Some reports I can only create offline. I can export them online but they don't sync back, I can export and reimport if it was created offline. But not online. I am probably mis-remembering half of this. Confused by this review? I might be beginning to share the feeling of using Power BI.

Pros

Great looking interactive reports are relatively easy to create Integrates with many data sources

Cons

Confusing mix of software and service Confusing variety of abilities to connect with and interact with data sources, and it keeps changing Subscribers can't share reports other than publicly (perhaps) so everything setting the report has to subscribe (maybe)

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Hatim Y.

Higher Education,

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI

This product changes the game for data visualization as it can merge data together.

Reviewed 5 years ago

It makes it incredibly easy to merge data and turn it in to beautiful graphs and charts that are interactive. Perfect for presentations and meetings.

Pros

The fact that I can manipulate and merge data and convert it into interactive charts and graphs. It is very visually appealing and also efficient.

Cons

It is a little tough to use and sometimes glitches and crashes. The customer service should also be improved, but I guess since it is a new product it might take some time getting the proper assistance set up.

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Wechuli P.

Computer Software, 1,001-5,000 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Power BI

Great, but

Reviewed 3 years ago

The Desktop Version is awesome, provides multiple connectors to different data sources and powerful modelling capabilities so that I format my data exactly how I want it. It allows me to quickly create complex and beautiful visualizations in minutes as opposed to having to write code to do it.

Pros

- The desktop version is free which is great - Dozens of different support of data inputs so you can pull data from different multiple sources - Automatic update of data so the visuals are updated regularly - Easy to use, very intuitive - A host of different ways to visualize data with multiple visualization types.

Cons

- You need a business email address to register for the Power BI Service - Getting it to work as an embedded visualization in your own applications can be quite the hassle, you have to perform too many steps to get it working.

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Varun P.

Construction, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Power BI

Quick integration data tool

Reviewed a year ago

It's a great tool to start data analysis especially if you have Office 365 package as the software comes default in the package. So, no additional software cost.

Pros

The software has good support provided by Microsoft which makes learning quick. It has a lot of similarities with Excel especially with the DAX expressions which makes adoption easy. It also integrates with a variety of database and software's which makes data pull smooth.

Cons

PowerBI service has a sharing feature which lets you share dashboards with the team. However, the sharing is a premium feature which has a separate subscription. The app store does not have a variety of additional visualizations and you rely mostly on the default visuals.

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John W.

Retail, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI

Great service and even better software

Reviewed a year ago

It's a wonderful service. If you're looking for a product to give you all the information you need for real time snapshots of your companies sales you will be happy with PowerBI.

Pros

It's extremely easy to look at your real time sales numbers any time that you need the info quickly. The app was a little clunky when it was first unveiled, but it's great now. If you do have a problem customer service is always quick to help.

Cons

Sharing information with non users could be better. I usually compile and extract the info I want and share it by emailing a pdf.