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SolarWinds Service Desk vs Visio Comparison
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Overview
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...
Microsoft Visio is a cloud-based flowchart and diagram creation tool, designed to aid collaboration and connect real-time...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$19/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$5/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.6
5
4
3
2
1
332
165
16
0
1
- Value for money
- Ease of use
- Features
- Customer support
99%
would recommend this app4.5
5
4
3
2
1
1,020
636
93
3
6
- Value for money
- Ease of use
- Features
- Customer support
98%
would recommend this appPros
I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs.
We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW.
Pros
My overall experience is really good, I would definitely recommend it, just know that you need to properly learn before you really know of it's good for you.
Visio is great to draw processes because it has good interface, high ease of use and lots of convenient functionalities. Visio's summary would be "Convenience.
Very good software for the educational purposes for preparing assignments. Very helpful in preparing solar drawings with better accuracy.
Cons
I have not encountered any problems or things that I dislike about this software.
The costs of adding extra administrators so we were limited.
We have been using Samanage for almost a full year now, and don't have too many complaints. It has a lot of functionality and is solving for our ticket system, inventory, and change management needs.
Cons
Formatting is the biggest challenge, especially when you have large projects it is difficult to view all and you loose track.
Sometimes it can be frustrating when your diagram begins to get cluttered and the snap tool begins to snap to the wrong objects, making your diagram look weird.
It is sometimes hard to find what you are looking for from a lack of descriptions.
Key features
- Total features74
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Application Integration
- Asset Management
- Auditing
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Notifications
- Benchmarking
- CRM Integration
- Categorization
- Change Management
- Charting
- Client Portal
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Compliance Management
- Configuration Management
- Contact Database
- Contact History
- Contact Management
- Contract Management
- Custom Fields
- Custom Forms
- Customer Complaint Tracking
- Customer Segmentation
- Customer Service Analytics
- Customizable Reporting
- Customizable Templates
- Dashboard Creation
- Data Import
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Design Management
- Document Storage
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Escalation Management
- Event Triggered Actions
- Feedback Management
- File Management
- Geographic Maps
- HIPAA Compliance
- Help Desk Management
- Incident Management
- Instant Messaging
- Knowledge Base Management
- Lead Assignment
- Monitoring
- Multi-Language
- Online Catalog
- Online Forums
- Organizational Charting
- Performance Reports
- Permission Management
- Prioritizing
- Problem Management
- Purchase Order Management
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Risk Alerts
- Risk Analytics
- Risk Assessment
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- Scheduled Reporting
- Single Sign On
- Surveys & Feedback
- Tagging
- Template Management
- Widgets
- Workflow Management
- Total features16
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Application Integration
- Asset Management
- Auditing
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Notifications
- Benchmarking
- CRM Integration
- Categorization
- Change Management
- Charting
- Client Portal
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Compliance Management
- Configuration Management
- Contact Database
- Contact History
- Contact Management
- Contract Management
- Custom Fields
- Custom Forms
- Customer Complaint Tracking
- Customer Segmentation
- Customer Service Analytics
- Customizable Reporting
- Customizable Templates
- Dashboard Creation
- Data Import
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Design Management
- Document Storage
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Escalation Management
- Event Triggered Actions
- Feedback Management
- File Management
- Geographic Maps
- HIPAA Compliance
- Help Desk Management
- Incident Management
- Instant Messaging
- Knowledge Base Management
- Lead Assignment
- Monitoring
- Multi-Language
- Online Catalog
- Online Forums
- Organizational Charting
- Performance Reports
- Permission Management
- Prioritizing
- Problem Management
- Purchase Order Management
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Risk Alerts
- Risk Analytics
- Risk Assessment
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- Scheduled Reporting
- Single Sign On
- Surveys & Feedback
- Tagging
- Template Management
- Widgets
- Workflow Management
Integrations
- Total integrations25
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
- Total integrations6
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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SolarWinds Service Desk vs. Visio
See how SolarWinds Service Desk and Visio stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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