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SolarWinds Service Desk vs Visio Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

Microsoft Visio is a cloud-based flowchart and diagram creation tool, designed to aid collaboration and connect real-time...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

5

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

529

5

4

3

2

1

340

171

17

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.5

2.1K

5

4

3

2

1

1,284

777

113

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

Pros

Overall I'm glad to have spent the time to learn it and enjoy using Visio very much. It's been very helpful and useful for my day-to-day responsibilities at work.
This program is awesome for developing organizational chart. I love it because it makes it super easy for you to do it as well.
It has all the features and functionalities that I need for my job and gives me the ability to get creative with my work. I recommend this software to anyone in the design world and beyond.

Cons

By that I mean the lack of reports and reporting tools.
Reporting doesn't report accurately compared to a custom query, which is odd.
There also has been lots of testing. Also some of the updates have broken our work flows.

Cons

More than once I had to make the same changes to a diagram cause I misplaced or lost an updated version. That is my biggest pain with visio, and is ultimately why I switched to Lucid Chart.
Formatting is the biggest challenge, especially when you have large projects it is difficult to view all and you loose track.
Using auto-arrange features can result in errors such as wrong diagram arrangement.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features95
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto Update
  • Auto-Responders
  • Automated Routing
  • Business Process Automation
  • CMDB
  • CRM
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Visualization
  • Design Management
  • Device Auto Discovery
  • Diagramming
  • Document Embedding
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Photos
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Flowchart
  • For Schools
  • Forms Automation
  • Freehand Sketch
  • Full Text Search
  • Graphical Workflow Editor
  • Help Desk Management
  • Hierarchical Mapping
  • IT Asset Management
  • Ideation
  • Incident Management
  • Inspection Management
  • Interactive Elements
  • Inventory Control
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Map Exporting
  • Mind Maps
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Diagram
  • Network Monitoring
  • No-Code
  • Online Forums
  • Organizational Charting
  • Performance Metrics
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Process Change Tracking
  • Process Modeling & Designing
  • Procurement Management
  • Project Management
  • Publishing / Sharing
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Relational Display
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Residential Properties
  • Revision History
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Space Management
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Version Control
  • Visitor Management
  • Visual Discovery
  • Visual Workflow Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features64
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto Update
  • Auto-Responders
  • Automated Routing
  • Business Process Automation
  • CMDB
  • CRM
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Visualization
  • Design Management
  • Device Auto Discovery
  • Diagramming
  • Document Embedding
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Photos
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Flowchart
  • For Schools
  • Forms Automation
  • Freehand Sketch
  • Full Text Search
  • Graphical Workflow Editor
  • Help Desk Management
  • Hierarchical Mapping
  • IT Asset Management
  • Ideation
  • Incident Management
  • Inspection Management
  • Interactive Elements
  • Inventory Control
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Map Exporting
  • Mind Maps
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Diagram
  • Network Monitoring
  • No-Code
  • Online Forums
  • Organizational Charting
  • Performance Metrics
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Process Change Tracking
  • Process Modeling & Designing
  • Procurement Management
  • Project Management
  • Publishing / Sharing
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Relational Display
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Residential Properties
  • Revision History
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Space Management
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Version Control
  • Visitor Management
  • Visual Discovery
  • Visual Workflow Management
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations39
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations6
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Visio logo

Visio

Good for small business

Reviewed 3 years ago
Pros

Easy to use and many features are present

Cons

Cost and customer service support is not very fast

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Visio logo

Visio

Build ER diagram, System diagram, network diagram

Reviewed 3 years ago
Pros

Many times oictorial representation of any network topology or any system design or any backend design is very important for understanding of entire system and you can build all if it using visio. 1. Build ER diagram for Database 2. Build System diagram for application 3.Build network topology design

Cons

It's a paid service , you need to buy it, cant get everything for free

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Visio logo

Visio

Excellent design software, it seems to know what you are trying to achieve

Reviewed 4 years ago

Diagrams are easy to make so we use more of them.

Pros

Rather than leave you to your own devices Visio helps you create diagrams that mean something. You can link data eg a spreadsheet to the diagram and have it auto update, moving things around and creating groups is easy. I'm not sure what the magic dust is that makes Visio so much more powerful for new users than other diagramming software but it definitely has a sprinkling of it.

Cons

Expensive, although new monthly online service is similarly priced to rivals. Online features are lacking.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Visio logo

Visio

Visio

Reviewed a year ago

Good experience, I can create basic flowcharts without specific notations.

Pros

I like the microsoft office feel of visio and intuitiveness to use software and customizing options.

Cons

I miss some Business Process Model and Notation features and prefer a web based service sometimes, but good overall.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Visio logo

Visio

Universal solution for creating schemes

Reviewed 4 years ago
Pros

After performing mathematical calculations, I often have to do data visualization. To solve this problem, I use the Microsoft Visio service. The service allows you to create professional schemes. To speed up the creation process, you can use ready-made templates.

Cons

The Microsoft Visio tool lacks the ability to import and export data. I also want to note that the application consumes a large amount of RAM. This reduces the speed of the system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Visio logo

Visio

MS Visio helps to create all type of diagrams easily

Reviewed 3 years ago

It is a good user friendly application which have lot of user training to understand the application to operate.

Pros

There are lot of shapes and features available in this application. We can easily creates any complicated diagrams easily. We can also create 3d map diagrams using Visio

Cons

This software little bit expensive in premium. Customer service support need to improve more on accurate helps and speed of response.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Visio logo

Visio

So glad this diagramming and vector graphics App has been included to Microsoft's Office family.

Reviewed 4 years ago
Pros

Is it without a doubt the markets leading diagramming software. And offers benefits such as cloud storage with auto updates.

Cons

It goes without saying that Visio comes with a steep price. I also find the customer service to be below par.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Visio logo

Visio

Diagraming at its best

Reviewed 3 years ago

Do not waste time on Powerpoint, Excel etc. for diagraming. Visio is the fastest and easiest way for charting on your documents. It makes me happy.

Pros

Office programs like excel or word have limited features on charts, diagrams. Their service is basic. And then Visio intervenes. Visio has fantastic visuals for diagraming and charting. It is much more easy than other office programs. Gives you what you need.

Cons

For its classification Visio is unrivalled. But Visio only gives you diagraming service, not more. Easy but lacking on extra features.

Overall Rating