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SolarWinds Service Desk vs myFulfillment Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

myFulfillment allows you to manage your entire supply chain: your warehouses and stocks, order preparation and backorders.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

149

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

337

167

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Pros

Not enoughreviews yet

Cons

By that I mean the lack of reports and reporting tools.

JM

Jada M.

Reporting doesn't report accurately compared to a custom query, which is odd.

TM

Tim M.

Some of the customizations of the user portal are a bit hard to find from the admin side.

SC

Scott C.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features93
  • 3PL Management
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • CMDB
  • CRM
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Scheduling
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Network Monitoring
  • Online Forums
  • Order Entry
  • Order Management
  • Order Tracking
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Retail Inventory Management
  • Returns Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Orders
  • Scheduled / Automated Reports
  • Self Service Portal
  • Serial Number Tracking
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shipping Labels
  • Shipping Management
  • Single Sign On
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Warehouse Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features37
  • 3PL Management
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • CMDB
  • CRM
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Scheduling
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Network Monitoring
  • Online Forums
  • Order Entry
  • Order Management
  • Order Tracking
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Retail Inventory Management
  • Returns Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Orders
  • Scheduled / Automated Reports
  • Self Service Portal
  • Serial Number Tracking
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shipping Labels
  • Shipping Management
  • Single Sign On
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Warehouse Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations36
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk