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SolarWinds Service Desk vs infosnap Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

PowerSchool Registration is a customizable web-based platform that helps schools of all types & sizes to manage admissions,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

335

167

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

3.9

5

4

3

2

1

5

5

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
69%
would recommend this app

Pros

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

Pros

I love the idea of parents being able to update their registration or enroll student in school online. They can even upload any paperwork that is needed from the comfort of their own home.
It has been better than nothing, and the integration with PowerSchool's SIS is useful.
The product is great, customer service is an area of improvement.

Cons

By that I mean the lack of reports and reporting tools.
Reporting doesn't report accurately compared to a custom query, which is odd.
Some of the customizations of the user portal are a bit hard to find from the admin side.

Cons

From day 1, the assigned tech was incompetent and our lottery was not ready in time, so we had to do it manually.
I had some trouble in the past with getting documents to upload to the system. I ended up needing to take everything directly to the school.
Customer service is severely lacking, taking weeks to months for a reply.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features108
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Batch Processing
  • Benchmarking
  • CMDB
  • CRM
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Estimating
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Verification
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Electronic Submission
  • Email Management
  • Email Templates
  • Enrollments/Onboarding
  • Event Triggered Actions
  • Fee Management
  • Forms Management
  • Geographic Maps
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Independent/Private
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • K-12
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Online Catalog
  • Online Forums
  • Online Registration
  • Payment Processing
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Registration Management
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Self-Enrollment
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Web Forms
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features34
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Batch Processing
  • Benchmarking
  • CMDB
  • CRM
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Estimating
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Verification
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Electronic Submission
  • Email Management
  • Email Templates
  • Enrollments/Onboarding
  • Event Triggered Actions
  • Fee Management
  • Forms Management
  • Geographic Maps
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Independent/Private
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • K-12
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Online Catalog
  • Online Forums
  • Online Registration
  • Payment Processing
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Registration Management
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Self-Enrollment
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Web Forms
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations27
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations7
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk