Samanage vs Spiceworks Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Travis Lynch

new samanage implementation

2017-03-20

Overall pretty good - implementation team was great to work with - UI/UX makes sense - was using Spiceworks before & this is big improvement.

Pros

support for workflows

Cons

price is a little salty, especially on the asset management side

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Samanage Reviews
Samanage
IT Service Desk & Asset Management Software
Read more
Erich Backhus

Samanage helpdesk

2018-11-02

Blew our SpiceWorks helpdesk out of the water!

Pros

SUPER easy to use and configure. Being web-based we didn't need to invest in additional hardware resources to host it ourselves and maintenance is no longer a concern.

Cons

Sometimes mousing over a user's profile to edit them was tricky.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Samanage Reviews
Samanage
IT Service Desk & Asset Management Software
Read more
Allan Eisenhauer

Samanage is the right choice

2019-03-15

Everyone I have dealt with has been great and easy to reach out to. Even after the configuration I am able to shoot him an email and I get a response within an hour or so.

Pros

As for the Samanage Cloud Portal it offered more than we had with Spiceworks. I am now able to combine my inventory database, procurement records and help desk all into one package.

Cons

I wish that it allowed the positioning of fields and offered the capability to do depreciation within the Asset portion of the inventory.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Samanage Reviews
Samanage
IT Service Desk & Asset Management Software
Read more