This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

SolarWinds Service Desk vs StartMeeting Comparison

Search

Add to Compare

Recommended for you

JIRA Service Management

4.4

Freshservice

4.5

Zendesk

4.4

SysAid

4.5

Atera

4.6

Freshdesk

4.5

Good recommendations?

Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

StartMeeting is an online meeting and conferencing solution which enables screen sharing, audio & video communication between...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

336

167

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

5

4

3

2

1

10

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Pros

It has been good with everything we have used , the voice line is what we use most and love it.

DW

Dave W.

I like the price and the ease of use. The online portal is great to organize presentations and meetings.

SL

Samantha L.

We as a whole members of clinic, would like to recommend everyone to explore this beautiful way of communication.

AS

Avani S.

Cons

By that I mean the lack of reports and reporting tools.

JM

Jada M.

Reporting doesn't report accurately compared to a custom query, which is odd.

TM

Tim M.

Some of the customizations of the user portal are a bit hard to find from the admin side.

SC

Scott C.

Cons

NO real dislikes, but I did not feel that there was much about it that differentiated it from all of the other meeting software tools out there.

AR

Anonymous Reviewer

It might be the network problem or server issue but we faced little bit of trouble. All in all there is a nice product.

AS

Avani S.

Once there was a situation,where we all the alumini member organised a webinar we faced difficulties in communicating via mobile devices.

AS

Avani S.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features93
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agenda Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendee Management
  • Audio Calls
  • Audio/Video Recording
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Brainstorming
  • Brand Management
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Recording
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Conferencing
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • File Sharing
  • Help Desk Management
  • Host Controls
  • IT Asset Management
  • Incident Management
  • Internal Meetings
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • On-Demand Recording
  • On-Demand Webcasting
  • Online Forums
  • Performance Metrics
  • Presentation Streaming
  • Presentation Tools
  • Prioritization
  • Private Chat
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • Version Control
  • Video Call Recording
  • Video Conferencing
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features38
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agenda Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendee Management
  • Audio Calls
  • Audio/Video Recording
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Brainstorming
  • Brand Management
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Recording
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Conferencing
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • File Sharing
  • Help Desk Management
  • Host Controls
  • IT Asset Management
  • Incident Management
  • Internal Meetings
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • On-Demand Recording
  • On-Demand Webcasting
  • Online Forums
  • Performance Metrics
  • Presentation Streaming
  • Presentation Tools
  • Prioritization
  • Private Chat
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • Version Control
  • Video Call Recording
  • Video Conferencing
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations36
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations5
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk