SolarWinds Service Desk vs Sunbird DCIM Comparison

I really like the Data Center tab where i can expand down and see what equipment and pdus are located in each rack.

When setting the display to PDU name it hides the IP address of the PDU and vice versa. It was apparently a security concern for some companies, but a pain for us.

Thank you for your positive feedback.

The support from Sunbird is beyond excellent. They're very quick to respond to inquiries and are always willing to provide whatever help we need. The 3D visualization is awesome and uploading asset details is easy. I especially like the custom fields feature because I can add data unique to our data center.

Would like the capability to create drop-down select lists that auto-fill additional/relative fields such as Systems Administrator name and the contact information (email, desk/cell phone and manager details).

Thank you for your positive feedback. That was a very popular ask and so it is now a product feature. You can create unlimited custom fields, edit pick-lists, set default values and customize your page layout. Plus hide fields you done use and make specific fields required. Custom fields can be of any type - date, text, check box, single select pick-list, multi select pick-list, etc.

When purchasing a DCIM tool we felt that PowerIQ gave us the ability to accomplish everything it was that we needed to do. This tool has provided us with such visibility into our data center environments wherever they may be. We felt this was the best tool on the market for the price with what are needs were.

As of right now I have found nothing that I don't like about the product.

Thank you for the positive feedback. Hershey bar with almonds is my favorite!

The customization of just about every aspect of this software

So far I haven’t found anything. It’s a solid program that is backed by solid customer service.

Thank you for your review.

The 3D and how east it is to load servers on to rack

I have nothing bad to say about the software

Thank you for your positive feedback.

Features, ease of deployment with some reservations to importing assets and setting up a db, overall look and feel, automation, precision and wide scope of functionality.

The process of getting your existing assets in is quite gruelling if you are not using Service Now as your asset management system. Collating and matching data to dcTracks standards is very challenging for the project team. We are going to use your turn key service to ease the process.

Thank you for the positive feedback. Our vision is to help you automate via integration. But data correlation can be a challenge. I will follow-up with you to discuss as we are always in search of ideas to make this super easy.

Very easy to use and straightforward. Customer service representatives were nice and very helpful as well!

We experienced high volumes of alert notifications, but one of the way we dealt with this was by lowering/raising the thresholds for each sensor.

Thank you for the positive review. We have recently made it even easier to manage your threshold levels in release 7.0, plus added 3 phase balance thresholds and circuit breaker state change.

All in all a convincing offer. Product, licensing model, price, service, etc. convince in comparison with other solutions.

In the case of dcTrack, the licensing model for PCs should be extended in order to be able to map office units (PC, Printer, etc.) with the software beyond the data center (Racks/Cabinets).

Thank you for your positive feedback. We made sure we fully covered the data center, lab. IDF/MDF and colo models first. We that fully covered now, we are expanding into the office areas.

It's very easy to use and add custom fields

Sometimes we incorrectly enter information. Once the asset is listed as 'Active' it can be difficult to update certain fields.

Product is extremely intuitive and reliable. Interfaces are clear and easy to navigate.

The interoperability between DC Track and PIQ, while helpful, often creates obstacles for adding new devices due to perceived current overloads.

Thank you for the positive feedback We have great customers and a great team!