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SolarWinds Service Desk vs Sunbird DCIM Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

Category Leaders

Sunbird DCIM is a cloud-based data center management system which helps facility managers with asset tracking and capacity...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

3.99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

542

5

4

3

2

1

345

178

18

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.7

139

5

4

3

2

1

96

42

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

Pros

I like it because of its ease of use, good features, great support and help if needed. Easy to update and are frequently updated.
What we like most about Sunbird's DCIM solution is the integration between dcTracks and PowerIQ along with the great features, detailed user interface and ease of use.
Even if you are not familiar with managing Data centers, the Support Team will make everything easy with swift support. Thank you best team ever.

Cons

By that I mean the lack of reports and reporting tools.
Reporting doesn't report accurately compared to a custom query, which is odd.
There also has been lots of testing. Also some of the updates have broken our work flows.

Cons

When setting the display to PDU name it hides the IP address of the PDU and vice versa. It was apparently a security concern for some companies, but a pain for us.
Most of the problems I had is mostly on my side, i.e I am not familiar with terms, technical lingo and mindset.
The separation of features between the web client and classic view. It can also be confusing to understand what features are in PowerIQ opposed to DcTrack.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features94
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • CMDB
  • CRM
  • Call Center Management
  • Capacity Management
  • Categorization/Grouping
  • Change Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Dependency Tracking
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Logs
  • Event Triggered Actions
  • Full Text Search
  • Help Desk Management
  • Hierarchical Mapping
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Location-Based Mapping
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Online Forums
  • Performance Metrics
  • Performance Monitoring
  • Power Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled/Automated Reports
  • Self Service Portal
  • Self-Updating Maps
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Uptime Reporting
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features49
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • CMDB
  • CRM
  • Call Center Management
  • Capacity Management
  • Categorization/Grouping
  • Change Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Dependency Tracking
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Logs
  • Event Triggered Actions
  • Full Text Search
  • Help Desk Management
  • Hierarchical Mapping
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Location-Based Mapping
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Online Forums
  • Performance Metrics
  • Performance Monitoring
  • Power Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled/Automated Reports
  • Self Service Portal
  • Self-Updating Maps
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Uptime Reporting
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations41
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations10
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

TW
AvatarImg

Tanner W.

Telecommunications, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sunbird DCIM logo

Sunbird DCIM

Tanner's Sunbird DCIM Software Review

Reviewed 7 years ago

We were tracking all of our PDUs through spread sheets and monitoring ping through solarwinds before coming across this product. It has helped our facilities staff immensely with monitoring power usage throughout all of our sites.

Pros

I really like the Data Center tab where i can expand down and see what equipment and pdus are located in each rack.

Cons

When setting the display to PDU name it hides the IP address of the PDU and vice versa. It was apparently a security concern for some companies, but a pain for us.

Vendor response

Thank you for your positive feedback.

DH
AvatarImg

Dennis H.

Defense & Space, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Sunbird DCIM logo

Sunbird DCIM

I'm excited to get to work everyday because I know I'm going to be working with DC Track!

Reviewed 5 years ago

The capability to utilize a single database to not only manage our data center racked assets but to also integrate with our incident and change management tool.

Pros

The support from Sunbird is beyond excellent. They're very quick to respond to inquiries and are always willing to provide whatever help we need. The 3D visualization is awesome and uploading asset details is easy. I especially like the custom fields feature because I can add data unique to our data center.

Cons

Would like the capability to create drop-down select lists that auto-fill additional/relative fields such as Systems Administrator name and the contact information (email, desk/cell phone and manager details).

Vendor response

Thank you for your positive feedback. That was a very popular ask and so it is now a product feature. You can create unlimited custom fields, edit pick-lists, set default values and customize your page layout. Plus hide fields you done use and make specific fields required. Custom fields can be of any type - date, text, check box, single select pick-list, multi select pick-list, etc.

TL
AvatarImg

Todd L.

Food Production, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sunbird DCIM logo

Sunbird DCIM

Sunbird PowerIQ

Reviewed 3 years ago

Sunbird has been great to deal with. From sales to their help desk they are the best in the business with communicating with their customers. I have never had a better experience with any other company from a help desk / support perspective. Literally five minutes after I place a ticket I get someone who is located in the States and has a high level understanding of the product able to help me. I couldn't ask for better support.

Pros

When purchasing a DCIM tool we felt that PowerIQ gave us the ability to accomplish everything it was that we needed to do. This tool has provided us with such visibility into our data center environments wherever they may be. We felt this was the best tool on the market for the price with what are needs were.

Cons

As of right now I have found nothing that I don't like about the product.

Vendor response

Thank you for the positive feedback. Hershey bar with almonds is my favorite!

CH
AvatarImg

Clifford H.

Computer & Network Security, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sunbird DCIM logo

Sunbird DCIM

Great software

Reviewed a year ago
Pros

The customization of just about every aspect of this software

Cons

So far I haven’t found anything. It’s a solid program that is backed by solid customer service.

Vendor response

Thank you for your review.

HT
AvatarImg

Hector T.

Information Technology and Services, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sunbird DCIM logo

Sunbird DCIM

Where was sunbird 15 years a go

Reviewed 4 years ago

I love it and customer service is grate

Pros

The 3D and how east it is to load servers on to rack

Cons

I have nothing bad to say about the software

Vendor response

Thank you for your positive feedback.

GS
AvatarImg

Grzegorz S.

Information Technology and Services, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sunbird DCIM logo

Sunbird DCIM

The future might be blinding bright for Sunbird if they play their cards right.

Reviewed 4 years ago

We have not achieved production functionality yet but overall great!

Pros

Features, ease of deployment with some reservations to importing assets and setting up a db, overall look and feel, automation, precision and wide scope of functionality.

Cons

The process of getting your existing assets in is quite gruelling if you are not using Service Now as your asset management system. Collating and matching data to dcTracks standards is very challenging for the project team. We are going to use your turn key service to ease the process.

Vendor response

Thank you for the positive feedback. Our vision is to help you automate via integration. But data correlation can be a challenge. I will follow-up with you to discuss as we are always in search of ideas to make this super easy.

JV
AvatarImg

Joshua V.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sunbird DCIM logo

Sunbird DCIM

Amazing product!

Reviewed 4 years ago
Pros

Very easy to use and straightforward. Customer service representatives were nice and very helpful as well!

Cons

We experienced high volumes of alert notifications, but one of the way we dealt with this was by lowering/raising the thresholds for each sensor.

Vendor response

Thank you for the positive review. We have recently made it even easier to manage your threshold levels in release 7.0, plus added 3 phase balance thresholds and circuit breaker state change.

FR
AvatarImg

Fritz R.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sunbird DCIM logo

Sunbird DCIM

Sunbird's software solutions are innovative and intuitive to use. A number of important functions ar

Reviewed 5 years ago

Excellent overview, timely warning, optimal reports - and all with little effort!

Pros

All in all a convincing offer. Product, licensing model, price, service, etc. convince in comparison with other solutions.

Cons

In the case of dcTrack, the licensing model for PCs should be extended in order to be able to map office units (PC, Printer, etc.) with the software beyond the data center (Racks/Cabinets).

Vendor response

Thank you for your positive feedback. We made sure we fully covered the data center, lab. IDF/MDF and colo models first. We that fully covered now, we are expanding into the office areas.

JW
AvatarImg

Jeff W.

Education Management, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sunbird DCIM logo

Sunbird DCIM

Easy to Customize

Reviewed 7 months ago

It helps us track what assets are in the data center, and locate them when they need service.

Pros

It's very easy to use and add custom fields

Cons

Sometimes we incorrectly enter information. Once the asset is listed as 'Active' it can be difficult to update certain fields.

DS
AvatarImg

David S.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sunbird DCIM logo

Sunbird DCIM

Great product, even greater customer service!

Reviewed 2 years ago

For me as a daily user and a part of the administrative team, the experience has been phenomenal. The product itself beats the one it replaced HANDS DOWN. The customer service -- responsiveness and product knowledge -- ranks with the best I've ever seen in my 25+ year IT career.

Pros

Product is extremely intuitive and reliable. Interfaces are clear and easy to navigate.

Cons

The interoperability between DC Track and PIQ, while helpful, often creates obstacles for adding new devices due to perceived current overloads.

Vendor response

Thank you for the positive feedback We have great customers and a great team!