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SolarWinds Service Desk vs talentReef Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

talentReef is a social recruiting and talent management system designed for use with hourly workforces in service businesses or franchises

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

336

167

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

3.5

5

4

3

2

1

22

20

11

6

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
78%
would recommend this app

Pros

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Pros

TalentReef has good reporting capabilities, and invested sales and development teams. They have made modifications that improve ease of use and onboarding.

LW

Laura W.

My overall opinion with Talent reef is that it is a good software for helping with hiring.

AM

Angel M.

The customer service team is great when treat them with dignity and respect. I have also enjoyed the over intuitive nature of this product.

KD

Kathleen D.

Cons

By that I mean the lack of reports and reporting tools.

JM

Jada M.

Reporting doesn't report accurately compared to a custom query, which is odd.

TM

Tim M.

Some of the customizations of the user portal are a bit hard to find from the admin side.

SC

Scott C.

Cons

Customer Service is slow to respond to needs when having a problem with the system. The customer service team seems to hit and miss on consistency in service.

AS

Annette S.

The process to release an applicant is extremely difficult. There is not an alert to let the person who posted the job to alert that there are new applicants.

AR

Anonymous Reviewer

The CRM is virtually useless, as records cannot be imported to EXL or CSV and lack an operational sort method.

PM

Peg M.

  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features93
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Aptitude Testing
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Automatic Grading
  • Background Screening
  • Built-in ATS
  • CMDB
  • CRM
  • Call Center Management
  • Candidate Comparison
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Career Development
  • Careers Page
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customizable Tests
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Employer Accounts
  • Event Triggered Actions
  • Goal Setting / Tracking
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Job Application Management
  • Job Description Management
  • Job Management
  • Job Posting
  • Job Requisition
  • Job Tracking
  • Jobs Board
  • Knowledge Base Management
  • Knowledge Management
  • Learning & Development
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Network Monitoring
  • Onboarding
  • Online Forums
  • Online Tests
  • Orientation Workflow Management
  • Payroll Management
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Pre-Employment Testing
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recruitment Management
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Resume Parsing
  • Resume Posting
  • Resume Search
  • Resume Storage
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Skills Assessment
  • Social Media Integration
  • Social Recruiting
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Tests/Assessments
  • Training Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features65
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Aptitude Testing
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Automatic Grading
  • Background Screening
  • Built-in ATS
  • CMDB
  • CRM
  • Call Center Management
  • Candidate Comparison
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Career Development
  • Careers Page
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customizable Tests
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Employer Accounts
  • Event Triggered Actions
  • Goal Setting / Tracking
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Job Application Management
  • Job Description Management
  • Job Management
  • Job Posting
  • Job Requisition
  • Job Tracking
  • Jobs Board
  • Knowledge Base Management
  • Knowledge Management
  • Learning & Development
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Network Monitoring
  • Onboarding
  • Online Forums
  • Online Tests
  • Orientation Workflow Management
  • Payroll Management
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Pre-Employment Testing
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recruitment Management
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Resume Parsing
  • Resume Posting
  • Resume Search
  • Resume Storage
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Skills Assessment
  • Social Media Integration
  • Social Recruiting
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Tests/Assessments
  • Training Management
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations36
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations7
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk