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SolarWinds Service Desk vs Voila Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

Voilà! is an employee scheduling and workforce optimization platform aimed at optimizing your business’s profitability. On...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

3

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

337

167

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

5

4

3

2

1

9

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Pros

I can see that a lot of human ressources settings are getting progressivly added and it is a great managing tool. The software / app team are always improving Voila considering our specific needs.

LC

Loic C.

Super helpful software to manage ever-changing employee schedules.

VC

Valerie C.

Simple interfaces, it has most of the features we need to manage a network of retailers, great customer service, they helped every time were looking for a setting or trying to solve a new use case.

PB

Patrick B.

Cons

By that I mean the lack of reports and reporting tools.

JM

Jada M.

Reporting doesn't report accurately compared to a custom query, which is odd.

TM

Tim M.

Some of the customizations of the user portal are a bit hard to find from the admin side.

SC

Scott C.

Cons

The software is missing a lunch/coffee break management option. In my industry, all breaks have to be scheduled because the workflow never stops.

VC

Valerie C.

I believe the is a lack of updates for the application.

GC

Gareth C.

I would to be able to drag and drop the shift without having to enter all the informations again.

AB

Audrey B.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features93
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Availability Management
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Clock In / Out
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Triggered Actions
  • Facility Scheduling
  • GPS
  • Group Scheduling
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Network Monitoring
  • Online Forums
  • Online Time Clock
  • Overtime Calculation
  • Payroll Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Schedule Distribution
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shift Swapping
  • Sick Leave Tracking
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Time Off Requests
  • Timesheet Management
  • Vacation/Leave Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features47
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Availability Management
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Clock In / Out
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Triggered Actions
  • Facility Scheduling
  • GPS
  • Group Scheduling
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Network Monitoring
  • Online Forums
  • Online Time Clock
  • Overtime Calculation
  • Payroll Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Schedule Distribution
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shift Swapping
  • Sick Leave Tracking
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Time Off Requests
  • Timesheet Management
  • Vacation/Leave Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations37
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations4
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk