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SolarWinds Service Desk vs Weebly Comparison

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Overview

Category Leaders

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service...

Category Leaders

Weebly is a web design and website hosting tool which provides the tools to create websites, online stores, and blogs using...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

4

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

337

167

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

806

578

192

30

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Pros

I love how Weebly can so easily help you create a beautiful website that looks both professional and polished. It's relatively easy to use and pretty customizable.

CL

Cory L.

Ease of use is the most important quality for me. But not only is it easy to use, it’s easy to get good quality results without a lot of know how.

TD

Tim D.

Very Good; to be honest it has everything to do with the loading time that I can't say Excellent.

CV

Carolyne V.

Cons

By that I mean the lack of reports and reporting tools.

JM

Jada M.

Reporting doesn't report accurately compared to a custom query, which is odd.

TM

Tim M.

Some of the customizations of the user portal are a bit hard to find from the admin side.

SC

Scott C.

Cons

I found it hard to go deeper when I was trying to optimise Weebly sites for SEO as you can't access some parts easily. Also, I struggled with the drag and drop, and undoing accidental movements.

RC

Ruth C.

Recent big frustration as we were considering upgrading and before anyone responded to our support inquiry, we were auto charged (ahead of the renewal date) for the existing plan.

BS

Barb S.

Sometimes when I drag and drop a widget, it ends up halfway down the page in the wrong position, like the mouse is not calibrated or something, and this can only be fixed by doing a hard refresh.

Lois O.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features93
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • CMDB
  • CRM
  • Call Center Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Content Library
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Design Management
  • Device Auto Discovery
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Triggered Actions
  • File Sharing
  • Group Posting
  • Help Desk Management
  • IT Asset Management
  • Image Editing
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Store
  • Multimedia Support
  • Network Monitoring
  • Online Booking Tools
  • Online Forums
  • Online Store Builder
  • Order Management
  • Order Processing
  • Performance Metrics
  • Post Management
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Returns Management
  • Reviews Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shopping Cart
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Visitor Tracking
  • WYSIWYG Editor
  • Website Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features49
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto-Responders
  • Automated Routing
  • CMDB
  • CRM
  • Call Center Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Content Library
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Design Management
  • Device Auto Discovery
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Triggered Actions
  • File Sharing
  • Group Posting
  • Help Desk Management
  • IT Asset Management
  • Image Editing
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Store
  • Multimedia Support
  • Network Monitoring
  • Online Booking Tools
  • Online Forums
  • Online Store Builder
  • Order Management
  • Order Processing
  • Performance Metrics
  • Post Management
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Returns Management
  • Reviews Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shopping Cart
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Visitor Tracking
  • WYSIWYG Editor
  • Website Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations37
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations139
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk