Samanage Pricing Plan & Cost Guide

Samanage

IT Service Desk & Asset Management Software

4.6/5 (447 reviews)

Samanage Pricing

Starting from: $19.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

You can select from 4 flexible editions:

Team - $19/agent/month.
Business - $49/agent/month.
Professional - $79/agent/month.
Enterprise, built on Salesforce ServiceCloud - Contact us for pricing.

IT Asset Management is available for all 4 editions, starting at 40 cents/asset/month.

View Pricing Plans Free Trial

Competitors Pricing

VisionFlow

Starting from: €19.00/month
Pricing model: One-time License, Open-source, Subscription
Free Trial: Available (No Credit Card required)

PieSync

Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Sentry

Starting from: $26.00/month
Pricing model: Freemium, Open-source
Free Trial: Available (No Credit Card required)

InvGate Service Desk

Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

AddSearch

Starting from: $9.00/month
Pricing model: Freemium, Subscription

Pricing Comparison

How does Samanage compare with other IT Management apps?

Subscription plan?

Samanage



96% of apps offer a
subscription plan

Free trial?

Samanage



89% of apps have a
free trial

Freemium plan?

Samanage



31% of apps have a
freemium plan

Pricing Comparison

IT Management app prices shown are $/month




Samanage Pricing Reviews

Pros
  • Ease of use.
  • support for workflows
  • Cost and functionality
  • Easy to use and administrate
Cons
  • Cost
  • Price can go down a bit
  • So far we do not have any
  • Cannot do assignments to staff via email
99%
recommended this to a friend or a colleague

25 reviewers had the following to say about Samanage's pricing:

John Collier

Samange is easy and affordable

Reviewed 2015-01-31
Review Source: Software Advice

I like the easy-to-use interface, built-in asset management, and low price.

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Samanage

IT Service Desk & Asset Management Software

Jean-Louis Marin

Enterprise Quality at a reasonable implementation cost.

Used daily for 1-2 years
Reviewed 2018-05-01
Review Source: Software Advice

Great ITSM alternative to the big guys, with all the same features, without the price tag. They offer a full feature trial and will help you with a PoC. Great value, positive ROI and superior TOC. Have a look at this one!This tool is a hidden gem. Compared to it's peers in the ITSM space, SAmanage has all the features you would expect from an Enterprise ITSM without the Enterprise price tag. It's cloud based SAAS model saves you from the hassles of onprem setups, and if you are global it just works for all your users. The feature set is rich, I recommend you do a Proof of Concept (POC) with them to gain an appreciation of everything the product gives you. The on-boarding process was very well orchestrated, they guide your team through the whole implementation via a Trello board. Everything is spelled out for you, there is little risk here. Truly an Enterprise Grade Product at a reasonable SMB Total Cost of Ownership (or Subscription-ship). Worth having a look.

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Samanage

IT Service Desk & Asset Management Software

Suzanne Judy

Great Value! Fantastic Piece of Software

Used daily for less than 6 months
Reviewed 2017-03-20
Review Source: Capterra

In the world of expensive helpdesk systems like LanDesk and ServiceNow - it is nice to see a fully functional ITIL compliant system that is easy to use - fully customizable and user friendly. I especially like the inventory feature - as well as the reporting. Cost and functionality

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Samanage

IT Service Desk & Asset Management Software

Jon Booth

Near seamless evaluation, purchase, and implementation.

Used daily for less than 6 months
Reviewed 2018-04-27
Review Source: Capterra

We have a comprehensive service and inventory management solution at a very reasonable cost. The product is simple to deploy, administer, and the user interface is excellent. There are many competitors, but few offer the same value and functionality.

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Samanage

IT Service Desk & Asset Management Software

sije contreras

Sarah and Samanage

Reviewed 2017-03-23
Review Source: Capterra

Sarah and implementation has done a great job in assisting with Samanage. This is a great product and a great team! Streamlined and very strait forward. User friendly and most importantly very productive for our team

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Samanage

IT Service Desk & Asset Management Software

Travis Lynch

new samanage implementation

Used daily for less than 6 months
Reviewed 2017-03-20
Review Source: Capterra

Overall pretty good - implementation team was great to work with - UI/UX makes sense - was using Spiceworks before & this is big improvement.support for workflows

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Samanage

IT Service Desk & Asset Management Software

Ronald Koons

Great platform for asset management and trouble ticket

Used daily for 2+ years
Reviewed 2017-03-23
Review Source: Capterra

The pricing is based upon the number of users in our network that will be accessing the system, and the number of "Managers" running the system. The salesman were very helpful in providing a great offer on the cost and have kept that pricing concept since we started. As you are starting out with basically a "Blank Page" it can seem a little overwhelming at first setting everything up to get that final functional asset management and help desk system you envision. However, there are plenty of examples and their help & support is very responsive. To me, this "Blank Page" is one of the positive aspects of the system. Basically, with some limitations, if I can imagine it, I can build it with what they have provided. This is true if you keep in mind what the original system was designed for in the first place. (The point here is simply: you would be surprised what kind of things people have asked the system to do... way beyond the scope of its design...) It easily integrates with Active Directory (AD based on Windows 2003 is no longer supported as of this writing) and has a robust permissions setup, allowing you to allow and deny users any number of "Roles" that are pre-configured or that you create as needed. The easy deployment of the agent combined with the cloud based setup allows the system to work well with users and machines working both in the corporate network, as well as outside of it in satellite offices. The "Trouble Ticketing" interface can be customized and is easy to understand and navigate. Background elements include the ability to track tickets, warn administrators of tickets that have received no response, cluster common tickets to users and machines for trend and trouble tracking, and provides what I call "Live Response", where you can see who is looking at a specific ticket or item and see their notations instantly. Probably the most impressive portion of the system is that part that most users will never see: The asset management system. Once the agent has been installed and is communicating, the amount of information provided is overwhelming at first, and yet still organized and categorized. There is even a built in tool allowing the system to know when a computers warranty is up. My reason for not giving 5 stars across the board: The system sometimes has issues tracking software as the "Suite" it is licensed under. This is not necessarily and issue with this system as it is in how it is sold. Flexibility The "Sand Box" approach. Support. Cost effective

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Samanage

IT Service Desk & Asset Management Software

Ellis Thompson

I'm a NOOB..

Used daily for less than 6 months
Reviewed 2017-03-29
Review Source: Capterra

I'm new to Samanage and my experience to date has been FANTASTIC. For the price it seems to be well worth it. Easy to use and administrate

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Samanage

IT Service Desk & Asset Management Software

Ruben Clark

Almost everything you would need in an asset management and help-desk ticketing system

Reviewed 2016-03-30
Review Source: Capterra

Plenty of great features, fair price, good reporting. Would like to see more customizable reporting features and the ability to have forms be more customized.

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Samanage

IT Service Desk & Asset Management Software

Jodie Kretzer

Samanage, a true ITSM game changer!

Used daily for 6-12 months
Reviewed 2017-03-23
Review Source: Capterra

Samanage has been a true game changer in my organization. Historically, our service desk was cumbersome, lacked functionality and really only routed tickets around, nothing more. When I first started shopping around for a new Service Desk, Samanage honestly looked to good to be true! Cloud based, built on ITIL principles, customer service feedback, built in asset inventory, knowledge base and a service catalog all in one place! Implementation was a breeze, being cloud based all of the heavy lifting is done by Samanage. All I had to do was configure it in a way to meet my organization's needs and we were ready to go live! Ticket flow and tracking is so easy in Samanage. The customer service feedback is also a very valuable tool for me to evaluate my staff on their performance. Inventory tracking allows us to keep up with who has what technology, all in one place. Overall, I explored a lot of service desk options and choosing Samanage was by far, the best choice I could have made. I look forward to continuing to use it to make my department more efficient and customer focused!Easy, simple, cloud based, very functional

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Samanage

IT Service Desk & Asset Management Software

david copple

use it daily

Reviewed 2016-03-28
Review Source: Capterra

great product- works good- low downtime

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Samanage

IT Service Desk & Asset Management Software

Steven fafa

optimized for efficiency

Used monthly for less than 6 months
Reviewed 2018-03-24
Review Source: Capterra

I love that my agents don't have to do tasks in repeat. Also, easy to track tickets and assign to other agents

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Samanage

IT Service Desk & Asset Management Software

Aaron Trentacosta

Service Desk with a Smile

Used daily for less than 6 months
Reviewed 2017-03-23
Review Source: Capterra

Moving from a much more well-known, and more expensive solution to Samanage has been a great experience over the past few months. We have lowered our licensing cost by almost 60% and now have a very active community behind our SD solution that allows for quality interaction with other service users.Easy to configure and a support staff that readily available to assist with even mundane questions.

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Samanage

IT Service Desk & Asset Management Software

Suleyman Askarov

Great software

Used monthly for 6-12 months
Reviewed 2017-07-12
Review Source: Capterra

Their customer service is some of the best I have ever seen and their product is also crazy easy to implement, and they will work with you to get anything you need to be done.

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Samanage

IT Service Desk & Asset Management Software

Anonymous

An excellent IT Service Desk App that offers a lot to praise with features, mobility, and security.

Used daily for 1-2 years
Reviewed 2018-03-08
Review Source: Capterra

The application integrates extremely well right from the beginning. The security is fantastic, ensuring we never have any concerns & the pricing plans are extremely reasonable, making this our number one choice.

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Samanage

IT Service Desk & Asset Management Software

David Bonifant

#1 Help Desk Ticketing Software

Used daily for less than 6 months
Reviewed 2018-05-15
Review Source: Software Advice

After a year-long search with many trials, I finally found the one ticketing system that does what I need it to do at a price that doesn't kill my budget.

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Samanage

IT Service Desk & Asset Management Software

Manohar Avula

Very great tool for small & medium scale business. Customer support is always good.!

Used daily for less than 6 months
Reviewed 2017-03-30
Review Source: Capterra

Tool is very easy to use & navigate . Took very less time to understand right from day 1. To be honest, the features & functionality are little limited comparatively than others. But at this price, this is great.!!Easy interface for all the users.

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Samanage

IT Service Desk & Asset Management Software

Joel Julag-ay

CMI First Week Survey

Used daily for less than 6 months
Reviewed 2017-03-23
Review Source: Capterra

After using Samanage for about a week, our team has been pretty happy with all of it's features. It has plenty of filters, different statuses per task, allows the flexibility of emails to take care of support requests. Additionally, it's easy to use for both service staff and our user base. Overall, we are pretty happy with the software.Online, low learning curve, plenty of deeper features for the future

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Samanage

IT Service Desk & Asset Management Software

Grant Cuvelier

Very Easy to Use

Used daily for less than 6 months
Reviewed 2017-03-29
Review Source: Capterra

Samanage is nice because it is very easy to use and there are so many features that you can customize. The price is very fair for everything that you are able to do with it. End-users appreciate how easy it is to use as well. I needed help on a couple things when setting it up and I was able to get a hold of customer support very easily and they stayed in contact with me throughout the set up process which was nice. Overall my experiences so far with Samanage are great with a nice price. How much you can customize it and how straight forward it is to use. Even for people who are not tech savvy at all.

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Samanage

IT Service Desk & Asset Management Software

Sharon Berge

Sammanage Review

Used weekly for 2+ years
Reviewed 2016-10-04
Review Source: Capterra

I think think this is an easy to use app., that anyone would be able to utilize. It would be an easy app for any organization to implement and use. Ease of use.

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Samanage

IT Service Desk & Asset Management Software

Christopher Gahn

Tested product for candidate search to replace our ITSM solution

Reviewed 2015-01-28
Review Source: Software Advice

They have very responsive sales and support personnel. They're attentive to our needs and questions. They're very open to making changes and evolving the product. The pricing schedule was very appealing for our institution. Most importantly, the product itself met all of our exhaustively researched needs.

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Samanage

IT Service Desk & Asset Management Software

Jon Wheeler

Very good service and very helpful with the setup

Used daily for less than 6 months
Reviewed 2017-03-29
Review Source: Capterra

The Samanage helpdesk is very good and does seem to cover all our requirements. The out of the box system is ready to use in a few minutes. There more than happy to help with the setup and the ongoing use of the software. The API provided is very intuitive and has allowed us to interface in to other system we use. I would be happy to recommend Sam for the ease of use and functionary of the system. Easy to Setup and Manage Load of functionality Great API Cost effective

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Samanage

IT Service Desk & Asset Management Software

Craig Tuchek

So far so good...

Used daily for less than 6 months
Reviewed 2017-03-20
Review Source: Capterra

We are just getting started in production with Samanage after doing extensive testing. So far everything has been very smooth and the support has been great. Coming from other helpdesk platforms in the past Samanage is very easy to use and navigate. It is able to provide us all the functionality we need to track incidents for multiple departments and is doing so at a great price point. Ease of use Customer support overall functionality and features

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Samanage

IT Service Desk & Asset Management Software

Sharon Blankenship

Our situation is unique and the company works with us. We are still building out and love it so far!

Reviewed 2016-04-12
Review Source: Capterra

Great support! Great price! Good resources and forums. I can learn how to do whatever we need just by asking support or doing a search in Community. I'd like the forms to be available throughout the modules, not just in Service Catalog. We have processes related to incident types. I'd also like a way to create recurring maintenance or security tasks. Otherwise, the overall product suits our needs.

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Samanage

IT Service Desk & Asset Management Software

Julio Martin

It is an excellent tool for the management of IT resources

Reviewed 2014-11-26
Review Source: Software Advice

I like the rapid response from custom support.

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Samanage

IT Service Desk & Asset Management Software