Intro: Here’s a quick summary of Samanage, a IT service desk app. We’ll see where they rank in terms of features, mobility, security, integrations and pricing. We’ll also learn what GetApp’s community of verified users most often praise and gripe about when using Samanage.
Features: When we compare Samanage to other similar products, it shares a low percentage of the standard features listed across the IT service desk category. Most notably we can mention their IT asset management and IT service desk.
Mobile: Samanage has no mobile access or responsive website.
Transparency: Samanage has also submitted the GetApp security survey. Noteworthy are their positive replies to the encryption, access control and data policy sections.
Integrations: Samanage shares a moderate amount of the integrations most commonly available in other IT service desk apps. While they’re likely to have the integrations you need right now, make sure to confirm that they’ll have the integrations your business might need as it grows.
Reviews: Reviews from GetApp verified users, primarily belonging to medium to enterprise sized companies highlight Samanage for making ticket tracking easy but that they don’t have an mobile apps.
Pricing: Samanage reviewers on GetApp have rated their pricing and overall value for money as exceptional when compared to other IT service desk apps.
Summary: In summary Samanage is a outstanding IT service desk app for medium to enterprise sized companies that are looking for a solution with excellent IT asset management and IT service desk features but based on user feedback, they can improve by providing mobile apps.