SapphireIMS Features

SapphireIMS

Cloud-based and on-premise IT service management suite

4.4/5 (43 reviews)

SapphireIMS Feature Summary

  • Asset Tracking
  • Audit Management
  • Compliance Tracking
  • Contract/License Management
  • Maintenance Management

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Asset Lifecycle Management
Asset Management
Automatic Notifications
Capacity Management
Catalog Management
Categorization
Change Management
Collaboration Tools
Configurable Workflow
Configuration Management
Content Repository
Contract Management
Corrective Actions
Cost Tracking
Custom Forms
Customer Service Analytics
Dashboard Creation
Data Capture and Transfer
Data Import/Export
Desktop Virtualization
Event Logs
Financial Analysis
Help Desk Management
IT Asset Tracking
Incident Management
Inventory Management
Inventory Tracking
Knowledge Base Management
Patch Management
Problem Management
Procurement Management
Real Time Notifications
Remote Access
Remote Control
Remote Monitoring
Remote Update / Installation
Reporting & Statistics
Requisition Management
SLA Management
Scheduled Reporting
Self Service Portal
Server Monitoring
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
Task Tracking
Template Management
Third Party Integration
Vulnerability Scanning
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Asset Lifecycle Management
Asset Management
Automatic Notifications
Capacity Management
Catalog Management
Categorization
Change Management
Collaboration Tools
Configurable Workflow
Configuration Management
Content Repository
Contract Management
Corrective Actions
Cost Tracking
Custom Forms
Customer Service Analytics
Dashboard Creation
Data Capture and Transfer
Data Import/Export
Desktop Virtualization
Event Logs
Financial Analysis
Help Desk Management
IT Asset Tracking
Incident Management
Inventory Management
Inventory Tracking
Knowledge Base Management
Patch Management
Problem Management
Procurement Management
Real Time Notifications
Remote Access
Remote Control
Remote Monitoring
Remote Update / Installation
Reporting & Statistics
Requisition Management
SLA Management
Scheduled Reporting
Self Service Portal
Server Monitoring
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
Task Tracking
Template Management
Third Party Integration
Vulnerability Scanning
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Asset Lifecycle Management
Asset Management
Automatic Notifications
Capacity Management
Catalog Management
Categorization
Change Management
Collaboration Tools
Configurable Workflow
Configuration Management
Content Repository
Contract Management
Corrective Actions
Cost Tracking
Custom Forms
Customer Service Analytics
Dashboard Creation
Data Capture and Transfer
Data Import/Export
Desktop Virtualization
Event Logs
Financial Analysis
Help Desk Management
IT Asset Tracking
Incident Management
Inventory Management
Inventory Tracking
Knowledge Base Management
Patch Management
Problem Management
Procurement Management
Real Time Notifications
Remote Access
Remote Control
Remote Monitoring
Remote Update / Installation
Reporting & Statistics
Requisition Management
SLA Management
Scheduled Reporting
Self Service Portal
Server Monitoring
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
Task Tracking
Template Management
Third Party Integration
Vulnerability Scanning
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


3 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


49 reviews

SapphireIMS Feature Reviews

25 reviewers had the following to say about SapphireIMS's features:

Jinesh Thachamkulam

I strongly recommend SapphireIMS as ServiceDesk tool

2020-01-12

After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports.

Pros

This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.

Cons

Initial configuration is little bit complicated. But this part will be taken care by their technical team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Tecknodreams Software Consulting


Thanks a lot for being our valuable customer and sharing your review comments.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Read more
Ankit jain

its been 3 good years with Sapphire IMS, post sale support , tailor made approach are the key.

2017-12-22

Pros

ITIL compliant real time availability various reports to fit the need value for money

Cons

Configuring rules for software compliance and getting meaningful reports out of it is a challenge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Senthil Kumar R

Excellent Product

2017-12-13

Asset Management, Ticketing system, Change/Incident Management, Alerting system especially SMS, etc.,

Pros

., ticketing, server monitoring, asset management, etc.,

Cons

Development team would take more priority to test and deploy the enhancements / fix requested by customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kiran Kalyani

Good Product and Easy to use

2016-02-15

The product is good and easy to use, however need some improvements in Mobile App as well monitoring in software asset management and IT asset management.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rajesh MC

Good & Flexible Product

2016-04-06

Flexibility in customizing the reports ,User friendly UI , Asset management along with patch management & license compliance features are some of the highlights of the product.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Deepak joseph

Sapphire application is good for Asset Management

2017-11-28

Mail notification alerts and we can generate the customized reports We can track all the software and hardware in the organization

Pros

We can generate the reports of licenses software which are installed in the client system We can track the licenses software's purchase account and installed account

Cons

Mail notification alerts and we can generate the customized reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Santosh Dhere

We are using this product for last 2 years. We could able to save 80% human efforts & of course cost

2017-09-07

This software helped us to automate escalation alerts.

Pros

Alert management & customization as per your expectation is unique about this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Tecknodreams Software Consulting


Thanks a lot for being our valuable customer and sharing your review comments.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Read more
Harish Menon

Customizable Product

2018-11-20

Pros

Automation, Asset Management, CR,IR & SR escalations are good.

Cons

Also new features such as Chatbot, auto-ticket generation, email approvals needs to be worked upon and introduced. Mobile App should be reworked and made User-friendly, current app is seams to be incomplete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Vidyut Kak

Excellent Enterprise Grade Software

2017-07-17

Pros

It's highly flexible nature and adaptability through configuration, gives one a feel of custom designed software.

Cons

Although there is very little about this software that does not meet one's expectations, it would be good to have mobile app based access for status and dashboard views

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sunil Sharma

Highly configurable workflow system

2016-02-23

You can configure your own workflow and define rule based alerts.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Shiju George

Excellent product & Value for money!

2017-07-17

Pros

Default version is incorporated with simple and nice features. Ease of use and adaptability for quick customisation makes this product more wonderful.

Cons

Patch management module is a resource hungry one. Dashboards can be made more attractive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hari Raman

A good and flexible product

2016-02-13

We use the Sapphire tool for monitoring performance of our servers, managing the software installed on laptops, change / incident management. I have found this tool to be quite good in performing these tasks.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Praveen K P

Ticketing Tool which suits reqirement

2017-03-28

Initially we found it difficult to monitor day to day activities without a valid reference incident.Now after Procuring Sapphire our work become more organised and also it helps us for better analysis.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Arabinda Mohanty

Excellent Product & very good reporting tool

2017-11-29

Pros

Excellent ticketing tool.. Easy to handle.

Cons

No Cons as such with the tool but customer support should be little better .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Manoj Lala

Good Product with workflow management and Easy to use

2016-02-24

Over all product is good and easy to use, however need some improvements in Mobile App as well monitoring in software with huge load.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nilesh Choudhari

It is Good product

2017-12-07

Pros

Easy to use. liked automation part , IT Inventory and alsoasset Management. We use this tool mainly for Inventory management and CMDB.

Cons

There is a need to improve mobile app and need to improve on the software asset management module

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Pramod Vaidyanatha

A complete IT management product !

2017-09-20

Pros

The tool lives up to the product name "IMS" , catering every aspect of an IT Management . It is easily customization as per customer needs.

Cons

There is a need to improve mobile app to match the current industry standards and requirements

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Aasif Khams

Using this product since last 5 Years. Fantastic IMS Tool which can be customized as per requirement

2017-11-09

Pros

The Infrastructure Change Management Process that was customized as per the requirement with RCA Form built inside the tool was amazing.

Cons

The patch management feature eats too much of bandwidth which needs improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Pragati Kumar Patro

Excellent IT service Management Tool

2016-04-26

SapphireIMS is the only tool used for service desk, Monitoring, Asset Management, License Management and many more.... for the entire organization and helping us to ensure efficient service delivery.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mubashir Ali Thahir

Quality product

2016-05-09

IT helpdesk module is also very useful for managing our IT and infrastructure support activities.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sharad Garg

Product features are value for money , features and Reporting areas are fit for all the sectors

2017-08-30

Pros

Reporting of patch management component is amazing

Cons

Few basic features of ITSM reporting should be added

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sivakumar Ramanujam

Awesome support and fantastic product.

2017-06-15

Pros

Asset management made easy and most importantly the user satisfaction.

Cons

Add on modules like patch management, need to improve on the software asset management module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
R Ravikumar

Sapphire IMS

2016-02-12

Improvements required in license compliance reporting and AD user password setting.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tecknodreams Software Consulting


Thanks a lot for being our valuable customer and sharing your review comments.

We are striving to improve every aspect of the product and inputs from customers like you helps us to make it better.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Read more
Pradeep Saha

This software has all the required features.

2017-09-04

To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.

Pros

The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.

Cons

With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Abdul Waheed

It's been good. had few challenges in beginning but sorted out later.

2018-04-29

Helpdesk, Remote Support, Asset Management, Remote Software Deployement

Pros

Features is what i like most about sapphire. there is a variety of features with customization options.

Cons

i think SLA's time needs to be reviewed for the better customer experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more