SendBird Features

SendBird

Messaging SDK & chat API for mobile apps & websites

4.43/5 (28 reviews)

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Channel Management
Chat/Messaging
Collaboration Tools
Color Codes/Icons
Commenting/Notes
Communication Management
Configurable Workflow
Create Subtasks
Customizable Branding
Customizable Dashboard
Dashboard
Data Import/Export
Data Modeling
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Employee Management
File Sharing
Filtering
Forms Management
Gantt/Timeline View
Geotargeting
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Idea Management
Integrated Development Environment
Issue Management
Issue Scheduling
KPI Monitoring
Knowledge Base Management
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Live Chat
Marketing Automation
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Mobile Access
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Supports Agile
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anti Spam
Approval Process Control
Archiving & Retention
Assignment Management
Audit Trail
Automated Scheduling
Calendar Management
Campaign Management
Channel Management
Chat/Messaging
Collaboration Tools
Color Codes/Icons
Commenting/Notes
Communication Management
Configurable Workflow
Create Subtasks
Customizable Branding
Customizable Dashboard
Dashboard
Data Import/Export
Data Modeling
Deployment Management
Document Management
Drag & Drop
Employee Management
File Sharing
Filtering
Forms Management
Gantt/Timeline View
Geotargeting
Goal Management
Goal Setting / Tracking
Idea Management
Integrated Development Environment
Issue Management
Issue Scheduling
KPI Monitoring
Knowledge Base Management
Knowledge Management
Live Chat
Marketing Automation
Marketing Calendar
Milestone Tracking
Mobile Access
Mobile Development
Multi-Channel Marketing
Offline Access
Prioritization
Process Change Tracking
Process Modeling & Designing
Progress Tracking
Project Management
Project Planning
Project Planning/Scheduling
Project Time Tracking
Real-Time Chat
Recurring Tasks
Reporting & Statistics
Reporting/Analytics
Resource Management
Roadmapping
SSL Security
Screen Sharing
Software Development
Source Control
Status Tracking
Supports Agile
Supports Scrum
Surveys & Feedback
Task Editing/Updating
Task Management
Task Progress Tracking
Task Scheduling
Team Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Training Management
Version Control
Visual Workflow Management
Web App Development
Widgets
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anti Spam
Approval Process Control
Archiving & Retention
Assignment Management
Audit Trail
Automated Scheduling
Calendar Management
Campaign Management
Channel Management
Chat/Messaging
Collaboration Tools
Color Codes/Icons
Commenting/Notes
Communication Management
Configurable Workflow
Create Subtasks
Customizable Branding
Customizable Dashboard
Dashboard
Data Import/Export
Data Modeling
Deployment Management
Document Management
Drag & Drop
Employee Management
File Sharing
Filtering
Forms Management
Gantt/Timeline View
Geotargeting
Goal Management
Goal Setting / Tracking
Idea Management
Integrated Development Environment
Issue Management
Issue Scheduling
KPI Monitoring
Knowledge Base Management
Knowledge Management
Live Chat
Marketing Automation
Marketing Calendar
Milestone Tracking
Mobile Access
Mobile Development
Multi-Channel Marketing
Offline Access
Prioritization
Process Change Tracking
Process Modeling & Designing
Progress Tracking
Project Management
Project Planning
Project Planning/Scheduling
Project Time Tracking
Real-Time Chat
Recurring Tasks
Reporting & Statistics
Reporting/Analytics
Resource Management
Roadmapping
SSL Security
Screen Sharing
Software Development
Source Control
Status Tracking
Supports Agile
Supports Scrum
Surveys & Feedback
Task Editing/Updating
Task Management
Task Progress Tracking
Task Scheduling
Team Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Training Management
Version Control
Visual Workflow Management
Web App Development
Widgets
Workflow Configuration
Workflow Management
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SendBird Feature Reviews

23 reviewers had the following to say about SendBird's features:

SE-WON L.

It's very easy to use and the transmission speed is also good.

2017-06-28

Pros

What makes chat services available to users without direct management. Considering the labor cost, the use of the solution seems to be efficient.

Cons

I am currently using the moderation tool but it is not easy to check the chat history because the filter function is not advanced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from SendBird


Mr. Lim, I really appreciate your feedback. Out team will assure to improve our product to become more user friendly.

Read more
Frank B.

Overall SendBird is a killer product, and a critical part of our product offering.

2017-07-11

An (almost) out of the box production-ready and performant chat as a service solution with incredible group communications features that is easy to integrate and build on.

Pros

The performance is impressive, the API straightforward, and the iOS client code provided was good enough for us to build on and ship production worthy code quickly.

Cons

The API has a few design flaws and, while superior to the competitors offerings that we have direct experience with, the iOS client code is pretty mediocre.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SendBird


Frank, we will put much effort to offer better UI and Design experience going forward. Thank you so much for the feedback

Read more
Chad N.

Implementation was super easy and functional very quickly. We got up to speed super quick.

2017-11-08

Pros

It is fully featured and ready out of the gates requiring very little adaptation.

Cons

There are still some things that are not included in our portal management. However, engaging support has been able to resolve them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Toshiki J.

Responsive and helpful partner to build a chat feature with

2021-01-08

Very pleasant and would recommend using Sendbird to other engineers looking for chat integration.

Pros

Although they are a third party partner, it feels like they are in my own team.

Cons

Sometimes when there are errors, we have to reach out to them, instead of them reaching out to us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 11-50 employees)

Makes messaging easy!

2019-04-18

Pros

Easy to implement and super easy to monitor the messaging -- we're very happy!

Cons

So far, this has been great for a startup level use case

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Numa Q.

Great platform to save time

2016-12-16

With SendBird, we were able to cut costs and development time by using their API. It is robust and the documentation makes it easy to get started in no time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William U.

Solid product, but much more room for growth

2016-12-06

I was very pleased with the way the API handled conversations, as it really took a lot of work out of the process, which can be very complicated if building from scratch.

Pros

Decent SDK and REST interface.

Cons

Documentation is a little thin. It could be more robust with details, examples, and use cases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SendBird


Responsiveness to our client needs is always the top priority for us. Thank you for your feedback and I will make sure to serve customers betters in production and inquiry responses - Mark (Head of Growth at SendBird)

Read more
Anonymous
(Computer Software company, 11-50 employees)

SendBird saved my time for integrating a chat platform.

2018-11-30

SendBird is a best solution for a basic chat service.It is very easy to use.I recommend SendBird for all those who want to integrate a chat platform.

Pros

It is a tough job to integrate chat in both front-end and back-end.But SendBird makes it possible with out much time.It is very fast and easy.

Cons

It would have been better if you provide good documentation and support. It's difficult to get support from the team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicolas G.

Found it was the most customisable chat API available for iOS (and Android).

2017-06-08

Not having to implement it by ourselves :)

Pros

On top of the customisable API, one thing I appreciated the most was how easy you can communicate with the team behind SendBird.

Cons

The fact it is not open source I would say. Open sourcing it would make it better for the community.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SendBird


Thank you for being a valued customer Nicolas! Deeply appreciate your kind words. We look forward to further contributing to C&Z Tech's success.

Read more
Patrick G.

A great team, helping to integrate a great product

2021-01-12

Pros

all relevant platforms we need to integrate the chat on, are supported.

Cons

the ui kit could offer more functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott W.

A Growing Product

2016-12-16

One might say that is a crucial time to convert someone to paying.

Pros

Saves a ton of time and headaches.

Cons

- Not very easy to implement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Erick T.

Overall experience is quite good, not have problem until now.

2017-10-14

Chatting service

Pros

Customer service and feature.. the SDK is quite easy to implement.

Cons

And the feature is quite limited for paying user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sean G.

Good chat foundation that you can build upon

2017-02-01

We don't use their UI, but their UI is good straight out of the box.

Pros

Plug and Play

Cons

Needed to customize quite a bit and the customer support is not the fastest.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohammed A.

Highly Customizable

2016-12-20

What we love about SendBird is the ability to integrate it smoothly with our brand while maintaining our own identity and user experience.

Pros

- Customizable - Constant improvements

Cons

- Had too many critical bugs - Changes to software without prior notice

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Werner v.

Great and easy-to-implement option for the price

2017-03-22

Had a pleasant experience integrating it into one of our products.

Pros

Price, speed, simplicity

Cons

Lack of flexibility with moderation, lack of multi user per account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SendBird


Hi Mr. Werner, I really appreciate your kind words and feedback !

Read more
Min Suk K.

I, as a prodecre at Pikicast; mobile media, am currently using Sendbird for live streaming service.

2017-06-28

No need to develop chatting tool, Low cost for using such tool

Pros

Easy to use, quick response for issues or inquiries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SendBird


Thank you for your kind review, we feel extremely lucky to have been a part of Pikicast's mega growth journey in the past two years!

Read more
Anna Z.

Great personalized support

2017-09-14

They've been flexible and responsive to any questions we have

Pros

The pros range from ease of use, customized features, and quick response time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ludovic B.

Good experience

2016-12-06

We were happy to use Sendbird, which is a very practical tool to interact with our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SendBird


Dear Ludovic, This is Mark, Head of Growth at SendBird. I am sincerely grateful to your candid feedbacks. We will keep doing our best to bring more scalable, advanced interaction tools for Afrostream and your customers. Please don't hesitate to reach out to me if you have any questions or concerns. I am always happy to support you and your product. Kind regards, Mark

Read more
Omar A.

Very flexible, Very customizable, Very good!

2016-12-07

We sometimes experience service issues and interruptions from time to time. However, their customer support is really amazing and they have been extremely helpful.

Pros

Flexible & Customizable, great customer support

Cons

Infrequent service interruptions and bugs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from SendBird


Dear Omar, Thank you for your support. Sibly has been very unique use case for us that integrate SendBird inside (mental) health care industry. Please don't hesitate to give us a feedback and send us inquiries that we are more than happy to follow up. Mark (head of growth, SendBird)

Read more
Rahul C.

Easy to set-up and use chat platform and SDKs

2019-04-13

Pros

The platform offers a large set of tools and features to help you build a chat solution quickly.

Cons

Missing out on a couple of essential features like offline syncing & caching. Doesn't support presence (online/offline/away) statuses out of the box.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Darren A.

The only 3rd party chat integration software for Unity done right.

2017-07-07

Pros

Product is technically flexible and supports Unity. Technically skilled product team. Sales and account team was fast, responsive, and had solid knowledge of the product. Technical team was readily accessible over a Slack bridge -- we loved that.

Cons

Wish it had a cleaner 1:1 and 1 to many admin/host chat interface. Was expecting something closer to Slack.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SendBird


Darren, thank you for your feedback and we will leave note to our product team to make customer-friendlier chat interface going forward!

Read more
Nour K.

Changes to the Platform without notifying the Developer

2016-12-16

Which put all our users out and lost more than 30K DAU.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tom D.

Implementation on android & iOS app

2017-06-28

Pros

Support was awesome ! Team answsered very fast and was really helpfull. Moreover, we had some latency issues due to EMEA deployment and the tech team has done a good job to improve the quality.

Cons

Maybe the SDK is a little young and some stuff must be redone (like the ability to create a user instead just login it and see...)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from SendBird


Thanks Tom! We will keep up with our SDK to become more complete and user friendly.

Read more