erena Service Manager represents a new process-driven approach to ITSM – one that allows business and IT to work together, in perfect harmony. Unlike traditional ITSM solutions that are difficult to use, expensive to maintain, and provide limited visibility across the service delivery lifecycle, Serena Service Manager, the winner of Pink Elephant’s ITIL Innovation of the Year award, draws on the power of a process management platform at its core to provide you with the following benefits:
Improved user satisfaction and agent productivity
A contemporary, “single face” for IT
Option to deploy on premise or as SaaS.
Software by MicroFocuswww.microfocus.com