Serena Service Pricing, Features, Reviews & Comparison of Alternatives

Serena Service

Single-point-of-contact IT service management

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Serena Service overview

erena Service Manager represents a new process-driven approach to ITSM – one that allows business and IT to work together, in perfect harmony. Unlike traditional ITSM solutions that are difficult to use, expensive to maintain, and provide limited visibility across the service delivery lifecycle, Serena Service Manager, the winner of Pink Elephant’s ITIL Innovation of the Year award, draws on the power of a process management platform at its core to provide you with the following benefits:

Lowers TCO
Complete visibility
Improved user satisfaction and agent productivity
A contemporary, “single face” for IT
Option to deploy on premise or as SaaS.


Pricing options
Value for money
View Pricing Plans


Business size



United States, Australia, Canada, Europe, Germany and 3 other markets, Japan, Latin America, United Kingdom

Supported languages

English, French, German, Indonesian, Japanese and 3 other languages, Portuguese, Russian, Spanish
Serena Service screenshotSerena Service screenshot

Serena Service reviews

There are currently no reviews of Serena Service.

Serena Service pricing

Pricing options
Free trial
View Pricing Plans

Free trial on request.

Serena Service features

API (271 other apps)
Access Control (81 other apps)
Activity Dashboard (125 other apps)
Activity Tracking (70 other apps)
Alerts / Escalation (63 other apps)
Application Integration (69 other apps)
Auditing (82 other apps)
Automatic Notifications (105 other apps)
Collaboration Tools (68 other apps)
Data Import/Export (85 other apps)
Drag & Drop Interface (87 other apps)
Monitoring (192 other apps)
Projections (64 other apps)
Real Time Data (80 other apps)
Real Time Monitoring (87 other apps)
Real Time Reporting (65 other apps)
Reporting & Statistics (79 other apps)
SSL Security (72 other apps)
Third Party Integration (123 other apps)
Workflow Management (75 other apps)

Additional information for Serena Service

Key features of Serena Service

  • A single point of contact for all services
  • Easy access to all the services that IT has to offer
  • Accurate and timely information concerning issue resolution
  • Better satisfaction with IT services
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Serena Service Manager is the only solution that leverages a process-based approach to orchestrating service management and tackling the current limitations of other ITSM solutions. See how we're different.