InvGate Service Management Reviews - Pros & Cons, Ratings & more

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InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more.

InvGate Service Management

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IT Manager

It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.

Senior Technical Program Manager

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

IT Consultant

I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.

Analista de Soporte

It is a bit difficult to find some problems that we solved in the past and there was some problems with the assignment of tickets.

Sales Manager

InvGate represents the harmony between a great software product and excellent graphic interface for the end user.

The interface is awesome. We believe that in these terms is the best software on the market.

IT Specialist

Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support.

MIS Manager

Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.

Invgate is a n excellent aplication to drive the tickets of IT requirements. The interface is very friendly and is very easy to use for final users and administrators.

Software Engineer

I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.

We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

Soporte Tecnico SR en Sistemas

Organize the work and give us greater control of the solutions.

Product Manager

Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.

IT Manger

Organization, problem tracking, time management.

Workflows are subpar, even just a basic onboarding workflow is hard to build out.

InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.

HubSpot Marketing Hub

It made our technical support most better than in recent times. We get our clients to have another point of view and level up with tickle self-management

Review

I love the fact that the users can create there own tickets, it saves my techs a ton of time.  We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.  I like the fact that end users can score the techs tickets.  There are many reports available, and customizable.  I was easily able to customize the service level agreements.

Service Desk organizes our day.

High recommended solution based on cloud

Invgate Review. Great product!

Convenient service, which allows solving many tasks at the enterprise

An incredible way to interact with users. Dealing with problems have never been so easy before.

Its simplicity for the users to get used to it.
It was a vital tool in order to organise our department.


An incredible way to interact with users. Dealing with problems have never been so easy before.

I've never before used a helpdesk software so easy 

Optimize work hours, organize tasks, and centralization in one place.

Very useful to optimize working hours.

Invgate has provided our organization with excellent service and ticketing solutions. 

The tracking and management if service desk requests and updates to the users as to status. Dashboard reports to continually monitor performance.  The support for electronic workflows is an bonus feature that has value. 

Quick to get started with excellent support. Easy to use with added functionality. 

Very easy to use, nice looking interface.

Organization, problem tracking, time management

InvGate is very easy to use for both helpdesk and end users. It doesn't try to be a Swiss army knife

Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end.  Great product.

The most flexible help desk software ever written.  If you can think it, it will do it.

Great software

The best and easy way to manage all your IT support requirements

InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.

InvGate Service Desk Review

We are currently using a big leaders service desk ticketing system today. What it lacked was the ability to integrate hardware and software asset information on those internal business users. This information is crucial to understanding when incidents and requests are submitted. What was also lacking in there big complex service desk solutions is the modernization of bringing daily operations tasks to the 21st century. Invgate is a solution that pushes the boundaries of technology with HTML developed application platform, intuitive out of the box real-time dashboard reporting. It also has a system that rewards workers with a trophy system for performance which gives a indirect competitive environment for service desk operations personnel.

Invgate brings ITSM and ITAM together cohesively

Essential at our company

Invgate is a n excellent aplication to drive the tickets of IT requirements.
The interface is very friendly and is very easy to use for final users and administrators

Very friendly application!!

the desing of the application is very simple , accurate and user friendly.
the implementation es realy fast and simple.
the support is attentive and aware to the user needs


accurate, great interface and userfriendly

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing. We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

Amazing tool!

Excellent !!

this software is really good, it has every thing we need for the manage of IT support.

GOOD

This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities. It is possible to build a service catalog to meet "IT requirements" and "non-IT requirements" and automate workflows, tasks and reports.
It is aimed at mid range companies with excellent performance and price.
As a expert in ITSM area i recommend this product.

Simple and very easy to use.

An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind!
Highly recommended!

InvGate Service Management Reviews

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