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InvGate Service Management Logo

IT service desk software

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InvGate Service Management Reviews - Page 3

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112 reviews

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Pablo M.

Construction, 10,001+ employees

Used daily for 1-2 years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Implementación de Invgate en Besalco S.A.

Reviewed 3 years ago

Es una herramienta que tiene un potencial enorme, incluso, nosotros aún no le estamos sacando el 100%, dado que tiene una infinidad de alternativas y opciones, para que cada día podamos prestar un mejor servicio a nuestros clientes internos. Estamos más que satisfechos con la decisión que tomamos de tener Invgate como nuestro sistema de Tickets para todas las filiales de Besalco.

Pros

Todo, la verdad es que es una herramienta muy intuitiva, tanto para los administradores como los clientes finales.

Cons

Lo único que aún no está funcionado al 100%, es la Base del Conocimiento, dado que cuando eliminamos algún artículo, este no desaparece inmediatamente del sistema, teniendo que levantar tickets de soporte a Invgate para que nos ayuden a limpiar la base (un detalle menor).

Showing original review in Spanish. See translation

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Verified reviewer

Warehousing, 51-200 employees

Used daily for 1-2 years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Service Desk has made our support manageable

Reviewed 5 years ago

Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.

Pros

-Very good end-user experience -Never miss a request -Integration with JIRA -Application integration (widgets)

Cons

-Setup is tedious -Getting the correct permissions for all agents/users is a frustrating experience -Somewhat confined to canned reports with little customization