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InvGate Service Management Logo

IT service desk software

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InvGate Service Management Reviews - Page 4

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112 reviews

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Adrián Fernando R.

Hospitality, 501-1,000 employees

Used daily for 1-2 years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple but not least robust

Reviewed 5 years ago
Pros

What I like most about this software is its simplicity. However, it's robust at the same time.

Cons

It's still difficult to find some older request made by different users and collaborators.

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Cesar S.

Food & Beverages, 501-1,000 employees

Used daily for 6-12 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Experiencia con Invgate

Reviewed 3 years ago

Ha sido una gran experiencia, Invgate Service Desk ha sido de gran ayuda para establecer métricas dentro del departamento y establecer objetivos.

Pros

Lo que más me gusta de Invgate es la lógica de configuración y funcionamiento tan sencilla que tiene. La nueva mesa de ayuda que hicimos para RR.HH. la pudimos configurar nosotros internamente sin consultoría.

Cons

Creo que la Gestión del Cambio puede mejorar mucho más. Incluir objetos, aprobaciones y demás cosas.

Showing original review in Spanish. See translation