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ServiceNow vs Alfresco Process Services Comparison
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
Alfresco Process Services is an enterprise BPM solution designed to help businesses across various industry verticals, such...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$100/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.
Building Dashboard for Customers is very easy and able to support Users with Customer Support is awesome. Tickets will be auto generated and assigned and able to track the progress easily.
We use this tool to monitor services andIt has'sProven to be useful.I like the reports it generates, and the ability to escalate. The ticketing system is especially useful.
Pros
Not enoughreviews yet
Cons
If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.
Very disappointed with customer support, we had to wait 2 to 3 days for a response.
We've also had problems with high reloads, but that just might be par for the course.
Cons
Not enoughreviews yet
Key features
- Total features82
- API
- Activity Dashboard
- Ad hoc Query
- Agile Software Development
- Alerts / Escalation
- Approval Process Control
- Assessment Management
- Asset Management
- Assignment Management
- Automatic Notifications
- Availability Indicator
- Availability Management
- Capacity Management
- Change Management
- Client Portal
- Collaboration Tools
- Collaborative Review
- Collaborative Workspace
- Compliance Management
- Configurable Workflow
- Configuration Management
- Content Repository
- Contract Management
- Cost Tracking
- Custom Development
- Custom Landing Pages
- Customizable Questions
- Customizable Templates
- Data Capture and Transfer
- Data Filtering
- Data Import
- Data Mapping
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Document Automation
- Document Generation
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop Interface
- Email Notifications
- Employee Portal
- Escalation Management
- Event Management
- Event Triggered Actions
- Filtered Views
- Graphical Workflow Editor
- Heatmap
- IT Asset Tracking
- IT Cost Management
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labor Cost Reporting
- Lifecycle Management
- Meeting Management
- Mobile Integration
- Mobile Workforce Control
- Multiple Projects
- Password Management
- Performance Management
- Performance Reports
- Portfolio Management
- Prioritizing
- Problem Management
- Progress Tracking
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Reminders
- Reporting & Statistics
- Request Routing
- Resource Allocation
- Resource Management
- Risk Alerts
- Risk Assessment
- Rules-Based Workflow
- SLA Management
- Search Functionality
- Self Service Portal
- Status Reporting
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Task Management
- Task Tracking
- Template Management
- Timeline Management
- Trend Analysis
- Vendor Management
- Version Control
- Workflow Management
- Total features25
- API
- Activity Dashboard
- Ad hoc Query
- Agile Software Development
- Alerts / Escalation
- Approval Process Control
- Assessment Management
- Asset Management
- Assignment Management
- Automatic Notifications
- Availability Indicator
- Availability Management
- Capacity Management
- Change Management
- Client Portal
- Collaboration Tools
- Collaborative Review
- Collaborative Workspace
- Compliance Management
- Configurable Workflow
- Configuration Management
- Content Repository
- Contract Management
- Cost Tracking
- Custom Development
- Custom Landing Pages
- Customizable Questions
- Customizable Templates
- Data Capture and Transfer
- Data Filtering
- Data Import
- Data Mapping
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Document Automation
- Document Generation
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop Interface
- Email Notifications
- Employee Portal
- Escalation Management
- Event Management
- Event Triggered Actions
- Filtered Views
- Graphical Workflow Editor
- Heatmap
- IT Asset Tracking
- IT Cost Management
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labor Cost Reporting
- Lifecycle Management
- Meeting Management
- Mobile Integration
- Mobile Workforce Control
- Multiple Projects
- Password Management
- Performance Management
- Performance Reports
- Portfolio Management
- Prioritizing
- Problem Management
- Progress Tracking
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Reminders
- Reporting & Statistics
- Request Routing
- Resource Allocation
- Resource Management
- Risk Alerts
- Risk Assessment
- Rules-Based Workflow
- SLA Management
- Search Functionality
- Self Service Portal
- Status Reporting
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Task Management
- Task Tracking
- Template Management
- Timeline Management
- Trend Analysis
- Vendor Management
- Version Control
- Workflow Management
Integrations
- Total integrations195
- Box
- Datadog
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
- Total integrations11
- Box
- Datadog
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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ServiceNow vs. Alfresco Process Services
See how ServiceNow and Alfresco Process Services stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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