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ServiceNow vs Atera Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Departments. Combining RMM, PSA, Remote Access and so much...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

166

5

4

3

2

1

91

61

10

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.6

289

5

4

3

2

1

189

87

6

5

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features.
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Pros

That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
It's a great and easy tool, just a few more features and will be perfect.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Cons

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
Support was unable to explain, poor "documentation" No go.
I still find the patching and scripting tools to be a bit of a bother.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Billable Items Tracking
  • CMDB
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Deployment Management
  • Diagnostic Tools
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Event Logs
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Proposal Generation
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Relationship Mapping
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threshold Alerts
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Workflow Configuration
  • Workflow Management
  • Total features131
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Billable Items Tracking
  • CMDB
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Deployment Management
  • Diagnostic Tools
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Event Logs
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Proposal Generation
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Relationship Mapping
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threshold Alerts
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations391
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations24
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite