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ServiceNow vs Atlassian Confluence Comparison

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Overview

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Confluence is a shared workspace to create and manage all your work. From product roadmaps to creative briefs, help your...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$5/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(49)

5

4

3

2

1

21

23

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

879

714

149

22

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.
Building Dashboard for Customers is very easy and able to support Users with Customer Support is awesome. Tickets will be auto generated and assigned and able to track the progress easily.
We use this tool to monitor services andIt has'sProven to be useful.I like the reports it generates, and the ability to escalate. The ticketing system is especially useful.

Pros

I especially like the ease at which it publishes great pages. My team has picked up on the friendly UI pretty quickly which lowers the bar to participate.
Overall, Confluence is best when used in conjunction with Jira and other software. I don't think Confluence is the best tool for writers and editors, but it works great for tech teams.
Confluence is a good tool to share documents; it offers a good search function and the solid level of templates available make the software easy to use.

Cons

If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.
Very disappointed with customer support, we had to wait 2 to 3 days for a response.
We've also had problems with high reloads, but that just might be par for the course.

Cons

It has interruptions problem will make it useless. Design by Groupthink so its lack of design commit features.
It can be a bit difficult to navigate if you’re not working in Confluence frequently and you’re not familiar with how your organization has configured the project trees.
For example, I could not figure out a way to prevent a Unix filename string from being broken on a slash due to wraparound. There should be a way to mark a string as "non-breaking", but there is not.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features82
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Agile Software Development
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Calendar Management
  • Calendar Sync with Google
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Management
  • Contract Management
  • Cost Tracking
  • Custom Development
  • Custom Landing Pages
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Portal
  • Escalation Management
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Filtered Views
  • Full Text Search
  • Gamification
  • Graphical Workflow Editor
  • Heatmap
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Lifecycle Management
  • Meeting Management
  • Microsoft Outlook Integration
  • Multimedia Support
  • Multiple Projects
  • Password Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Planning Tools
  • Portfolio Management
  • Preview Functionality
  • Prioritizing
  • Problem Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Tracking
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Rich Text Editor
  • Risk Alerts
  • Risk Assessment
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Workflow Management
  • Total features46
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Agile Software Development
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Calendar Management
  • Calendar Sync with Google
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Management
  • Contract Management
  • Cost Tracking
  • Custom Development
  • Custom Landing Pages
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Portal
  • Escalation Management
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Filtered Views
  • Full Text Search
  • Gamification
  • Graphical Workflow Editor
  • Heatmap
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Lifecycle Management
  • Meeting Management
  • Microsoft Outlook Integration
  • Multimedia Support
  • Multiple Projects
  • Password Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Planning Tools
  • Portfolio Management
  • Preview Functionality
  • Prioritizing
  • Problem Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Tracking
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Rich Text Editor
  • Risk Alerts
  • Risk Assessment
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Workflow Management

Integrations

  • Total integrations194
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations87
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceNow vs. Atlassian Confluence

See how ServiceNow and Atlassian Confluence stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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