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ServiceNow vs Automox Comparison

Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Automox is a cloud-based cyber hygiene and patch management solution that helps enterprises streamline endpoint protection...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(57)

5

4

3

2

1

27

25

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

(50)

5

4

3

2

1

40

8

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

This is our first ticketing tool for our new service desk service, and Service Now has been a great help to shape our service model and metrics.
A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.
It is very flexible, can be integrated into any system for your company. When there's an IT help issue, it is very easy to submit a ServiceNow ticket.

Pros

It's been a delight working with the software and the Automox team themselves. They're a great bunch that truly understands the needs of their customers.
Really easy to use, its a great alternative to Active Directory with a bunch of group policies for smaller organizations.
Overall, the product has been really easy to use and the support team has been great as well.

Cons

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.

Cons

Also, I dislike that fact that I have to create a policy to make mass computers perform an action. There is no "select and execute" feature.
Currently the search is limited to built-in filters.
Right now it still doesn't support 100% of our software, including some heavily used well-know titles.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features98
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Security
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tagging
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Bug Tracking
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customizable Branding
  • Customizable Questions
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Desktop Notifications
  • Device Management
  • Diagnostic Tools
  • Drag & Drop
  • Email Management
  • Employee Portal
  • Endpoint Management
  • Event Management
  • Event Triggered Actions
  • Graphical Workflow Editor
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Meeting Management
  • Multiple Projects
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Vulnerability Assessment
  • Vulnerability Protection
  • Vulnerability Scanning
  • Workflow Configuration
  • Workflow Management
  • Total features46
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Security
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tagging
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Bug Tracking
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customizable Branding
  • Customizable Questions
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Desktop Notifications
  • Device Management
  • Diagnostic Tools
  • Drag & Drop
  • Email Management
  • Employee Portal
  • Endpoint Management
  • Event Management
  • Event Triggered Actions
  • Graphical Workflow Editor
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Meeting Management
  • Multiple Projects
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Vulnerability Assessment
  • Vulnerability Protection
  • Vulnerability Scanning
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations212
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations1
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceNow vs. Automox

See how ServiceNow and Automox stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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