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ServiceNow vs C2 ATOM Comparison

Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$40/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(57)

5

4

3

2

1

27

25

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.2

(12)

5

4

3

2

1

5

4

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is our first ticketing tool for our new service desk service, and Service Now has been a great help to shape our service model and metrics.
A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.
It is very flexible, can be integrated into any system for your company. When there's an IT help issue, it is very easy to submit a ServiceNow ticket.

Pros

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.

Cons

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.

Cons

Lack of customization in the various screens, complexity of the database to get our own reports.
To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features98
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Indicator
  • Availability Management
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customer Database
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Disaster Recovery
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Management
  • Employee Portal
  • Event Management
  • Event Triggered Actions
  • Gantt/Timeline View
  • Geolocation
  • Graphical Workflow Editor
  • Guided Problem Solving
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • Lead Distribution
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Projects
  • Network Monitoring
  • Online Catalog
  • Online Forums
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Progress Tracking
  • Project Management
  • Projections
  • Purchase Order Management
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integrations
  • Timeline Management
  • Timesheet Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Workflow Configuration
  • Workflow Management
  • Total features95
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Indicator
  • Availability Management
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customer Database
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Disaster Recovery
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Management
  • Employee Portal
  • Event Management
  • Event Triggered Actions
  • Gantt/Timeline View
  • Geolocation
  • Graphical Workflow Editor
  • Guided Problem Solving
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • Lead Distribution
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Projects
  • Network Monitoring
  • Online Catalog
  • Online Forums
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Progress Tracking
  • Project Management
  • Projections
  • Purchase Order Management
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integrations
  • Timeline Management
  • Timesheet Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations212
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations3
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceNow vs. C2 ATOM

See how ServiceNow and C2 ATOM stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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