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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
draw.io is a free diagramming application for creating and sharing diagrams within any web browser, with integration to G...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
5
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
Miguel S.
Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.
Pros
Good tool in the price range to collaborate on collectively and deliver great results. Easy to integrate on the cloud and can be shared as a Google document as well as edited within the shared file.
Simisara J.
This is probably the best free tool to use to create any kind of flow chart/diagram chart, the ease of use is perfect to roll out to the whole company with no training needed.
Best of all, collaboration is just as easy so you can work with anyone or just yourself and share.
Cons
New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.
Ewan H.
Cons
This generates compatibility problems between both applications. Also, I found problems using some Visio templates from my colleagues in the software.
Daniel T.
If there is an error with Goodgle Drive, then draw.io is out of our reach, which can be very inconvenient if we need access to our charts.
Well, if you did not save and download all of your drafts in several formats before turning your device off, you would experience unpleasant problems with recovering your drafts then.
Olga B.
Key features
- Total features66
- API
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Availability Management
- Capacity Management
- Change Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Mapping
- Data Visualization
- Design Management
- Diagramming
- Drag & Drop
- Email Management
- Flowchart
- Gantt/Timeline View
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Image Library
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Mind Maps
- Network Monitoring
- Organizational Charting
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Process Modeling & Designing
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Template Management
- Templates
- Third Party Integrations
- Version Control
- Workflow Configuration
- Workflow Management
- Total features16
- API
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Availability Management
- Capacity Management
- Change Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Mapping
- Data Visualization
- Design Management
- Diagramming
- Drag & Drop
- Email Management
- Flowchart
- Gantt/Timeline View
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Image Library
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Mind Maps
- Network Monitoring
- Organizational Charting
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Process Modeling & Designing
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Template Management
- Templates
- Third Party Integrations
- Version Control
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations371
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
- Total integrations15
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
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