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ServiceNow vs eXo Platform Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

eXo Platform is a digital workplace solution that helps you connect your teams, improve collaboration, empower and reward your workforce.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

5

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

48

37

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

63

42

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Miguel S.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Pros

It was very easy to use and can be accessed anywhere in the world. Its price point is very competitive and customer service (at least for the free trial) was good.

AR

Anonymous Reviewer

It was very easy to use and can be accessed anywhere in the world. Its price point is very competitive and customer service (at least for the free trial) was good.

rt

ron t.

Great solution to collaborate, network, and share documents & knowledge with your team thanks to powerful tools such as wikis, dms, forum.

Fernando M.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Ewan H.

Cons

It's costly and heavy to load, I tried the open source version on my local server and due to the tools used in development it loaded slowly. Also doing any customization is a pain.

DP

Devang P.

The amount of things on the page that demand the attention made me open a few tabs just to catch up with everything. Also, I found it hard to understand and how to actually get started.

AL

André L.

How is this open source. I saw no option to download it.

CB

Cristian B.

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features66
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • App Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Availability Management
  • Benchmarking
  • Blogs
  • Brainstorming
  • CRM
  • Calendar Management
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Contract/License Management
  • Cost Tracking
  • Create Subtasks
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Collection
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Security
  • Data Visualization
  • Deadline Management
  • Discussions / Forums
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Management
  • Employee Database
  • Employee Directory
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Event Management
  • Feedback Management
  • File Management
  • File Sharing
  • Forecasting
  • Full Text Search
  • Gamification
  • Goal Management
  • Group Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Idea Management
  • Idea Ranking
  • Ideation
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Manager-to-Peer Recognition
  • Media Library
  • Meeting Management
  • Member Directory
  • Membership Management
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Device Management
  • Moderation
  • Negative Feedback Management
  • Network Monitoring
  • Nominations
  • Offline Access
  • Online Forums
  • Parent Task
  • Peer-to-Peer Recognition
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Private Network
  • Problem Management
  • Project Management
  • Project Planning/Scheduling
  • Pulse Surveys
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Updates
  • Recognition Tracking
  • Relationship Mapping
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Resource Scheduling
  • Rewards Catalog
  • Rewards Points
  • SEO Management
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Skills Tracking
  • Social Media Integration
  • Social Promotion
  • Social Recognition
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Calendars
  • Template Management
  • Text Editing
  • Time & Expense Tracking
  • Time Tracking
  • To-Do List
  • Traditional Methodologies
  • Unified Directory
  • User Profiles
  • Version Control
  • Video Conferencing
  • Video Management
  • Video Support
  • Website Management
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • Total features140
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • App Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Availability Management
  • Benchmarking
  • Blogs
  • Brainstorming
  • CRM
  • Calendar Management
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Contract/License Management
  • Cost Tracking
  • Create Subtasks
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Collection
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Security
  • Data Visualization
  • Deadline Management
  • Discussions / Forums
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Management
  • Employee Database
  • Employee Directory
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Event Management
  • Feedback Management
  • File Management
  • File Sharing
  • Forecasting
  • Full Text Search
  • Gamification
  • Goal Management
  • Group Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Idea Management
  • Idea Ranking
  • Ideation
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Manager-to-Peer Recognition
  • Media Library
  • Meeting Management
  • Member Directory
  • Membership Management
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Device Management
  • Moderation
  • Negative Feedback Management
  • Network Monitoring
  • Nominations
  • Offline Access
  • Online Forums
  • Parent Task
  • Peer-to-Peer Recognition
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Private Network
  • Problem Management
  • Project Management
  • Project Planning/Scheduling
  • Pulse Surveys
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Updates
  • Recognition Tracking
  • Relationship Mapping
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Resource Scheduling
  • Rewards Catalog
  • Rewards Points
  • SEO Management
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Skills Tracking
  • Social Media Integration
  • Social Promotion
  • Social Recognition
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Calendars
  • Template Management
  • Text Editing
  • Time & Expense Tracking
  • Time Tracking
  • To-Do List
  • Traditional Methodologies
  • Unified Directory
  • User Profiles
  • Version Control
  • Video Conferencing
  • Video Management
  • Video Support
  • Website Management
  • Wiki
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations309
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations14
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk