All categories

Learn why GetApp is free

ServiceNow vs ITSM 365 Comparison

Overview

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$24.90/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(49)

5

4

3

2

1

21

23

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.
Building Dashboard for Customers is very easy and able to support Users with Customer Support is awesome. Tickets will be auto generated and assigned and able to track the progress easily.
We use this tool to monitor services andIt has'sProven to be useful.I like the reports it generates, and the ability to escalate. The ticketing system is especially useful.

Pros

Not enoughreviews yet

Cons

If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.
Very disappointed with customer support, we had to wait 2 to 3 days for a response.
We've also had problems with high reloads, but that just might be par for the course.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features82
  • API
  • Access Control
  • Activity Dashboard
  • Ad hoc Query
  • Agile Software Development
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Clock In / Out
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract Management
  • Cost Tracking
  • Custom Development
  • Custom Fields
  • Custom Landing Pages
  • Customizable Questions
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Drag & Drop Interface
  • Email Alerts
  • Email Notifications
  • Employee Database
  • Employee Portal
  • Escalation Management
  • Event Management
  • Event Triggered Actions
  • Filtered Views
  • Graphical Workflow Editor
  • Heatmap
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Lifecycle Management
  • Meeting Management
  • Multi-Channel Management
  • Multiple Projects
  • Multiple User Accounts
  • Password Management
  • Performance Management
  • Performance Reports
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Progress Tracking
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Workflow Management
  • Total features23
  • API
  • Access Control
  • Activity Dashboard
  • Ad hoc Query
  • Agile Software Development
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Clock In / Out
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract Management
  • Cost Tracking
  • Custom Development
  • Custom Fields
  • Custom Landing Pages
  • Customizable Questions
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Drag & Drop Interface
  • Email Alerts
  • Email Notifications
  • Employee Database
  • Employee Portal
  • Escalation Management
  • Event Management
  • Event Triggered Actions
  • Filtered Views
  • Graphical Workflow Editor
  • Heatmap
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Lifecycle Management
  • Meeting Management
  • Multi-Channel Management
  • Multiple Projects
  • Multiple User Accounts
  • Password Management
  • Performance Management
  • Performance Reports
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Progress Tracking
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Workflow Management

Integrations

  • Total integrations194
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceNow vs. ITSM 365

See how ServiceNow and ITSM 365 stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.