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ServiceNow vs Kaseya VSA Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

135

5

4

3

2

1

73

53

9

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.0

191

5

4

3

2

1

66

80

35

7

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

Pros

The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.
My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.
Fantastic product that provides the ability to securely manage and monitor your managed service customers.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Cons

Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.
The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • CRM
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Employee Activity Monitoring
  • Event Logs
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-User Collaboration
  • Multiple User Accounts
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Power Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Relationship Mapping
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Threshold Alerts
  • Time Zone Tracking
  • Unattended Access
  • Uptime Reporting
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Workflow Configuration
  • Workflow Management
  • Total features105
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • CRM
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Employee Activity Monitoring
  • Event Logs
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-User Collaboration
  • Multiple User Accounts
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Power Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Relationship Mapping
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Threshold Alerts
  • Time Zone Tracking
  • Unattended Access
  • Uptime Reporting
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations371
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations36
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite