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ServiceNow vs Kaseya VSA Comparison
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ServiceNow
4.3
86pts
Kaseya VSA
4.1
75pts
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$100/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.
Building Dashboard for Customers is very easy and able to support Users with Customer Support is awesome. Tickets will be auto generated and assigned and able to track the progress easily.
We use this tool to monitor services andIt has'sProven to be useful.I like the reports it generates, and the ability to escalate. The ticketing system is especially useful.
Pros
All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput.
You polish the whole in the right shape. We have good security options with Webroot, Malwarebytes and Patch Management as most important parts.
The VSA also allows us to provide many of these same benefits to our customers which we support, enabling them to have a similar positive experience when needing to access their own systems.
Cons
If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.
Very disappointed with customer support, we had to wait 2 to 3 days for a response.
We've also had problems with high reloads, but that just might be par for the course.
Cons
The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features.
Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers.
Key features
- Total features82
- API
- Access Control
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Agile Software Development
- Alerts / Escalation
- Anti Virus
- Applications Management
- Approval Process Control
- Assessment Management
- Asset Management
- Assignment Management
- Audit Trail
- Auditing
- Automatic Backup
- Automatic Notifications
- Availability Indicator
- Availability Management
- CRM Integration
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract Management
- Cost Tracking
- Custom Development
- Custom Landing Pages
- Customizable Branding
- Customizable Questions
- Customizable Reporting
- Data Filtering
- Data Import
- Data Mapping
- Data Synchronization
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Drag & Drop Interface
- Email Notifications
- Employee Portal
- Escalation Management
- Event Logs
- Event Management
- Event Triggered Actions
- Filtered Views
- Graphical Workflow Editor
- Heatmap
- Help Desk Management
- IT Asset Tracking
- IT Cost Management
- Incident Management
- Inventory Management
- Inventory Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labeling
- Labor Cost Reporting
- Lifecycle Management
- Meeting Management
- Monitoring
- Multiple Projects
- Multiple User Accounts
- Password Management
- Patch Management
- Performance Management
- Performance Reports
- Portfolio Management
- Prioritizing
- Problem Management
- Progress Tracking
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Updates
- Remote Access
- Remote Control
- Reporting & Statistics
- Request Routing
- Resource Allocation
- Resource Management
- Risk Alerts
- Risk Assessment
- SLA Management
- SSL Security
- Search Functionality
- Self Service Portal
- Server Monitoring
- Status Reporting
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Task Management
- Timeline Management
- Trend Analysis
- Uptime Monitoring
- Vendor Management
- Version Control
- Workflow Management
- Total features41
- API
- Access Control
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Agile Software Development
- Alerts / Escalation
- Anti Virus
- Applications Management
- Approval Process Control
- Assessment Management
- Asset Management
- Assignment Management
- Audit Trail
- Auditing
- Automatic Backup
- Automatic Notifications
- Availability Indicator
- Availability Management
- CRM Integration
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract Management
- Cost Tracking
- Custom Development
- Custom Landing Pages
- Customizable Branding
- Customizable Questions
- Customizable Reporting
- Data Filtering
- Data Import
- Data Mapping
- Data Synchronization
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Drag & Drop Interface
- Email Notifications
- Employee Portal
- Escalation Management
- Event Logs
- Event Management
- Event Triggered Actions
- Filtered Views
- Graphical Workflow Editor
- Heatmap
- Help Desk Management
- IT Asset Tracking
- IT Cost Management
- Incident Management
- Inventory Management
- Inventory Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labeling
- Labor Cost Reporting
- Lifecycle Management
- Meeting Management
- Monitoring
- Multiple Projects
- Multiple User Accounts
- Password Management
- Patch Management
- Performance Management
- Performance Reports
- Portfolio Management
- Prioritizing
- Problem Management
- Progress Tracking
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Updates
- Remote Access
- Remote Control
- Reporting & Statistics
- Request Routing
- Resource Allocation
- Resource Management
- Risk Alerts
- Risk Assessment
- SLA Management
- SSL Security
- Search Functionality
- Self Service Portal
- Server Monitoring
- Status Reporting
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Task Management
- Timeline Management
- Trend Analysis
- Uptime Monitoring
- Vendor Management
- Version Control
- Workflow Management
Integrations
- Total integrations194
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
- Total integrations28
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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ServiceNow vs. Kaseya VSA
See how ServiceNow and Kaseya VSA stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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