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ServiceNow vs kintone Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Build business applications and database apps quickly and easily. No-coding required.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

24

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

169

5

4

3

2

1

93

62

10

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.7

127

5

4

3

2

1

96

24

4

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features.
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Pros

I have accurate reports, solid information and feel confident in my presentations because of the ability to have reports at my fingertips.
Analyst in the utility industry, I was impressed with the ease of use of the Kintone product and the ability to come up to speed to develop a useful program.
Very easy to use; can pretty much do anything we need. Great community that shares info and customer support is great.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Cons

But if we had to go this alone, we'd never have endured.
There is some functionality missing that I need for the vision I have for our database.
I have attempted group set ups & have had access granted and restricted where it was unintended.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Backup and Recovery
  • Billing & Invoicing
  • Budget Management
  • Built-In Database
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Capacity Management
  • Change Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Collaborative Development
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Custom Development
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Dictionary Management
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Quality Control
  • Data Replication
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Database Conversion
  • Deadline Management
  • Debugging
  • Deployment Management
  • Design Management
  • Design Templates
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Management
  • Feature Library
  • Feedback Management
  • File Management
  • File Sharing
  • For Low-Code Development
  • For No-Code Development
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • Graphical User Interface
  • Graphical Workflow Editor
  • HR Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Idea Management
  • Image Capture
  • Impact Management
  • Import Tasks
  • Incident Management
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Media Uploading
  • Milestone Tracking
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multiple Data Sources
  • Multiple Programming Languages Supported
  • Multiple Projects
  • No-Code
  • Opportunity Management
  • Parent Task
  • Percent-Complete Tracking
  • Performance Analysis
  • Performance Metrics
  • Performance Monitoring
  • Pipeline Management
  • Pre-Built Modules
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Prototype Creation
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Tasks
  • Referral Tracking
  • Relational
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Resource Management
  • Risk Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Software Development
  • Spreadsheet View
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Template Management
  • Templates
  • Territory Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • To-Do List
  • User Management
  • Version Control
  • Visual Modeling
  • WYSIWYG Editor
  • Web App Development
  • Web Forms
  • Web/Mobile App Development
  • Workflow Configuration
  • Workflow Management
  • Total features178
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Backup and Recovery
  • Billing & Invoicing
  • Budget Management
  • Built-In Database
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Capacity Management
  • Change Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Collaborative Development
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Custom Development
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Dictionary Management
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Quality Control
  • Data Replication
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Database Conversion
  • Deadline Management
  • Debugging
  • Deployment Management
  • Design Management
  • Design Templates
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Management
  • Feature Library
  • Feedback Management
  • File Management
  • File Sharing
  • For Low-Code Development
  • For No-Code Development
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • Graphical User Interface
  • Graphical Workflow Editor
  • HR Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Idea Management
  • Image Capture
  • Impact Management
  • Import Tasks
  • Incident Management
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Media Uploading
  • Milestone Tracking
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multiple Data Sources
  • Multiple Programming Languages Supported
  • Multiple Projects
  • No-Code
  • Opportunity Management
  • Parent Task
  • Percent-Complete Tracking
  • Performance Analysis
  • Performance Metrics
  • Performance Monitoring
  • Pipeline Management
  • Pre-Built Modules
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Prototype Creation
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Tasks
  • Referral Tracking
  • Relational
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Resource Management
  • Risk Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Software Development
  • Spreadsheet View
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Template Management
  • Templates
  • Territory Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • To-Do List
  • User Management
  • Version Control
  • Visual Modeling
  • WYSIWYG Editor
  • Web App Development
  • Web Forms
  • Web/Mobile App Development
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations393
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations37
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite